shocking!!!!!! my rents are always paid late to my by the agent and im forever chasing them. In the end i spoke to my tenant direct who proved they had always paid the rent to the agent on time.I dont know what has happened with them because they seemed ok at first,but i suppose when the staff start to leave that speaks volumes. For any other landlord dont listen to the bla bla bla you get about the reasons your rents are paid late, its all rubbish.GET OUT ASAP!!!!!!!