“Richard Pardoe valued the property and produced the particulars. I ......”
3 Star Review
Jul 07,2015
By:
'Jagdave'
Jul 07,2015
Branch: Huddersfield, 91 North Road
Services: Sales (as a Vendor)
Sold price: £130000
Would you recommend?: No
Postcode: HD3
Branch: Huddersfield, 91 North Road
Sales (as a Vendor)
Sold price: £130000
Postcode: HD3
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Richard Pardoe valued the property and produced the particulars. I was expecting to deal with him for the whole transaction but, apparently, that was the limit of his involvement. Kirsty Skinner then took over in some capacity, "dealing with the property" was how she described it, but viewings were communicated via Sharon Day, Lois Buczman, Kelly Howard, Shirley Maden and Jenna-Lee Moffat. Kirsty only seemed to send emails with offers. Once an offer was accepted, Sharon Day was our only contact. To say this was confusing is an understatement: I never knew who to email or who to ask for on the phone. Presumably the high fees reflect the number of people who are being kept in jobs - our solicitor's fees were much better value for money.
The biggest fiasco was the day I had arranged to collect keys to remove some items from the property. Some of the responsibilty rests with your Lettings department but having driven 120 miles I was less than pleased that the keys were not available - the story is a long and very sad one but that's the bottom line.
On balance, I think the rating of "Average" is kind and if I was feeling less generous it would have been "Poor". Would I use Ryder & Dutton again or recommend them? - absolutely not!!
What agent could do to change your mind?
Better organisation, clearer description of who would be involved at which stages of the process, act competently, etc. See review box above.
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