Having felt we had a reasonable service throughout our tenancy and feeling we had a good relationship with CPPAPAS. On moving out they did not perform a proper checking out inventory so didn't pick up on some general wear and tear fault which we had not noticed during our stay. From being assured we would get our full deposit back, some weeks later we were lumped with a bill of over £140. On questioning this bill we have been told that under no uncertain terms this is what we will be charged and we have not been shown a break down of the costs of the repairs to negotiate a fair deal. As our deposit is not protected under a deposit protection scheme because our tenancy is a common law tenancy, we have no room challenge this with an independent body.
My advice if you have to use CP PAPAS, make sure you have an Assured Short Term Tenancy, that way your deposit must be protected and you can challenge any disputes. Pick up on every little fault when you move in, we started doing this when we moved in but were told small marks and faults would not matter. MAKE SURE they do a proper checking out inventory while you are present otherwise you may find you are charged for things you never know where damaged or you may not have even damaged yourself. This way you can negotiate what is fair wear and tear damage.