“Happily I escaped by some chance renting with CityHomes Estates.......”
1 Star Review
Jul 06,2015
By:
'Tiana'
Jul 06,2015
Branch: London, 154 Stamford Hill
Services: Lettings (as a Tenant)
Rent PCM: £295
Would you recommend?: No
Postcode: SW1V
Branch: London, 154 Stamford Hill
Lettings (as a Tenant)
Rent PCM: £295
Postcode: SW1V
6
people found
this helpful
Happily I escaped by some chance renting with CityHomes Estates.
Unprofessional on every step they did.
I viewed a flat presented by CityHomes Estates. It had some serious issues with a wall in a bathroom. It had huge wet stains. I was told that a pipe blew up there but they have fixed it successfully and eventually would redecorate it. Also some minor furniture changes were agreed. The date for moving in was agreed ASAP as they fix the wall.
I payed the holding deposit. Nothing was happening during a whole week. Then I got sms that they 'agreed moving out a bed'. Ok, but what about a contract and so on?
So I called asking for a contract. They promised to give me a call in 15 minutes. Called me back in an hour saying 'We're sorry, but we're giving your deposit back'. This feels strange regarding previous sms, but the fact that they hadn't contacted me earlier when they actually made this decision is mad.
Got my deposit back. Same evening I had an email from another agency saying 'are you still interested in these premises. this back on the market. sorry for confusion'. WAT?
I viewed the flat again and it still had wet (under repaint) wall (after 3 weeks!) and nothing else was changed. Agreements were not passed between agencies as well. For sure, I felt lucky to escape these agencies and the flat without losing money.
Should I mention that admin fee CityHomes Estates asked via initial phone call is significantly less that the one they asked on the view and refused to lower?
Totally unprofessional.
What agent could do to change your mind?
Admin fee CityHomes Estates asked via initial phone call is significantly less that the one they asked on the view and refused to lower.
Attached Filesnbsp;
Comment on agent fees
Admin fee CityHomes Estates asked via initial phone call is significantly less that the one they asked on the view and refused to lower.
6
people found
this helpful
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Thank you for taking your time to place a review,
We have returned your holding deposit as we discerned the landlord wouldn't carry out the required works to yours and our satisfaction. It would be fair to direct your constructive criticism to the other agency" you mentioned.
Our admin fees are based on the amount of people renting and referencing criteria, this may vary accordingly.
We pride ourselves with our excellent record of customer satisfaction. we apologise you haven't experienced the same.
Should you have anything further to discuss you are more than welcome to contact us directly.
All the best,
The Lettings Team at Cityhomes Estates.