75% sales valuation accuracy
75% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
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Jul 05,2015
Jul 05,2015
9
people found
this helpful
this helpful
I should have known that these were probably not the best estate agents n the world, when they rang of when I was halfway through a question.
We are moving to the North West from South Wales and had asked to view two properties. We were shocked and surprised when we arrived as the houses were filthy on the outside, and in a run of takeaways, a very smelly butcher, a pub and a microbrewery. Not what I would call a desirable location.
Although crestfallen we waited a few moments to talk to the agent, but there was no-one there. We went back tot he car and telephoned - if they were late we could let them know not to bother coming. However, the person we spoke to berated me for not answering my landline. Apparently they had being trying to ring me. Yet they knew that we were travelling up to Lancashire from South Wales so I was unsure why they had not used the mobile number. They were ringing me to say they were not coming to the viewing.
I drove almost five hundred miles round trip for nothing, and all because these people had failed to ring me on my mobile; and because they had said this was a nice place when it clearly wasn't at all. the phone was put down on me again.
If you are a prospective tenant I would keep well away from Farrow and Farrow. If you are a landlord you will get a better class of customer by using someone professional and polite.
Incidentally, when we did get back to chez nous in Gwent, there was no record of any phone calls on the land line either.
Comprehensively the rudest people I have dealt with in a long while.
We are moving to the North West from South Wales and had asked to view two properties. We were shocked and surprised when we arrived as the houses were filthy on the outside, and in a run of takeaways, a very smelly butcher, a pub and a microbrewery. Not what I would call a desirable location.
Although crestfallen we waited a few moments to talk to the agent, but there was no-one there. We went back tot he car and telephoned - if they were late we could let them know not to bother coming. However, the person we spoke to berated me for not answering my landline. Apparently they had being trying to ring me. Yet they knew that we were travelling up to Lancashire from South Wales so I was unsure why they had not used the mobile number. They were ringing me to say they were not coming to the viewing.
I drove almost five hundred miles round trip for nothing, and all because these people had failed to ring me on my mobile; and because they had said this was a nice place when it clearly wasn't at all. the phone was put down on me again.
If you are a prospective tenant I would keep well away from Farrow and Farrow. If you are a landlord you will get a better class of customer by using someone professional and polite.
Incidentally, when we did get back to chez nous in Gwent, there was no record of any phone calls on the land line either.
Comprehensively the rudest people I have dealt with in a long while.
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Jul 05, 2015
Possibly the rudest customer we have ever had the misfortune to have to deal with. We were not supplied with a mobile number otherwise we would have used it. The meanest of intellect would suggest the necessity to use modern tools available to research an area before travelling a significant distance to visit an unfamiliar spot, but this was clearly too much trouble. We cannot be held responsible for a subjective opinion of an area and all aspects mentioned would be clear to see through a basic web search / map view etc. Thankfully, we have dodged a bullet with this potential nightmare tenant and will continue to provide outstanding service to our very many happy landlords and tenants. Mudslinging on online review sites is a very churlish and spoilt way to behave when seeking to blame an agent for your own failures and by the way, other agents beware as this individual actually sought to bill us for her travel to view an area just because she didn't like it! Needless to say we will not be paying the bill. Oh and we were in fact at a property waiting to meet Ms Young, only leaving once she rang in and set off on a telephone rant about the area in question, telling us it wasn't the place for her and she wouldn't want to live there anyway.
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Latest Reviews
6th Jul 2023
reviewed by 'John'
8th Mar 2023
reviewed by 'Tom'
4th Jan 2018
reviewed by 'Alex'
26th Jan 2017
reviewed by 'Gemma'
Opening Hours
Address
Farrow & Farrow Estate & Letting Agents
1a-1b Bank Street
Rawtenstall
Lancashire
BB4 6QS
01706 211690
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 75% | 75% | £118,000 | £118,000 |
| Lettings | 100% | 99% | £525 | £525 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 2 | 3 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- BB4
- OL13
- BL0
- BB5
- BB12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jul 06,2023
Jul 06,2023
1
people found
this helpful
this helpful
Absolute lying dirty horrible scumbags . Wouldnt trust them with anything ....
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Sep 26, 2023
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Another false review - no contact has been made by a tenant called John from Bacup. ...
Mar 08,2023
Mar 08,2023
0
people found
this helpful
this helpful
Avoid at all costs!!! They lie to you and are dame right rude. I rang Farrow and Farrow wanting to visit a property that they had for sale and I was spoken to like a piece of dirt and belittled. I would not advise anyone ...
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Mar 09, 2023
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Thanks for taking the time to write a review however, having searched our enquiry database, we cannot find any recent contact with a "Tom". Unfortunately therefore, we have to conclude that this is either a case of mistaken agent, or maliciousness as we have suffered from in the past.
We certainly don't lie to potential buyers, nor would we ever belittle or speak down to them, as we value all our customers and always do our utmost to help wherever possible. If you have an enquiry about a pr ...
Jan 04,2018
Jan 04,2018
0
people found
this helpful
this helpful
I am a portfolio landlord having instructed many agents to let my properties Farrow and Farrow one the best agents they have let 2 of my properties in Rawtenstall several times with no void periods this is a perfect service thank you Peter for all your ...
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Comment on agent fees
Agent fees are correct everyone needs to be paid for their time
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May 02,2017
May 02,2017
0
people found
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Absolutely fantastic estate agents. Couldent recomend more. Peter took excelent photos of my house and Emma sold it in 5 days, and got a good price too, so literally over the moon.
A very big thankyou to both of them and to the rest of the ...
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Comment on agent fees
Very reasonable
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Jan 26,2017
Jan 26,2017
1
people found
this helpful
this helpful
Farrow & Farrow are professional, honest, trustworthy and very capable agents who do exactly what they promise and sell houses! Customer service from start to finish is outstanding. Highly recommended to get fast results, would not use anyone else!!...
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Comment on agent fees
Excellent
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Jan 26,2017
Jan 26,2017
0
people found
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this helpful
With many thanks to Emma and her team, they successfully managed to sell my property that was up for sale for a VERY long time with different estate agents. The advertising, the communication between all parties was on par. I have and will continue to ...
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Comment on agent fees
Couldn't complain as they weren't as much as other companies
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Jul 05,2015
Jul 05,2015
9
people found
this helpful
this helpful
I should have known that these were probably not the best estate agents n the world, when they rang of when I was halfway through a question.
We are moving to the North West from South Wales and had asked to view two properties. We ...
read full review
read full review
Was this helpful?
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Yes
Jul 05, 2015
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Possibly the rudest customer we have ever had the misfortune to have to deal with. We were not supplied with a mobile number otherwise we would have used it. The meanest of intellect would suggest the necessity to use modern tools available to research an area before travelling a significant distance to visit an unfamiliar spot, but this was clearly too much trouble. We cannot be held responsible for a subjective opinion of an area and all aspects mentioned would be clear to see through a basic ...
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Last updated at 10:30 AM 27/01/2017 by Emma
