“They are the worst company I have ever dealt with. ......”
1 Star Review
Jun 28,2015
By:
'delete'
Jun 28,2015
Branch: Stafford, 23A Greengate Street
Services: Lettings (as a Tenant)
Rent PCM: £280
Would you recommend?: No
Postcode: ST16
Branch: Stafford, 23A Greengate Street
Lettings (as a Tenant)
Rent PCM: £280
Postcode: ST16
7
people found
this helpful
They are the worst company I have ever dealt with. The staff are incompetent. Avoid.
Day 0: Move in:
The house looks like someone has never clean it in the last 10 years, it was a mess, the sofas had paw prints on them, there was black stains on all of the carpets, the windows were rotten, plaster and paint was falling off the walls, most of the lights in the house did not work, and the cooker was covered in grease on the inside, and wall plugs not working.
The house smelled of gas whenever we would cook and the estate agent said they would send someone out to fix it. 1 1/2 months later someone comes out to "fix it", and then leaves and comes back a week later and replaces the pipes. As for the smell of gas we should open the window if it gets too bad as there was no ventilation for the gas cooker.
The kitchen lite was broken the day we moved in, we told them and they said it would be fixed, it was nearing the end of December when it was actually fixed, we had been using a desk lamp for light in the kitchen until then.
The windows. We was told there would be new windows in the house by the time we moved in(and had to move in late because of this), well there wasn't. it was late November by the time they came to replace them, it was late October by the time they sent someone to price them up.
The door to my room wouldn't lock, this was an issue from the move in day, when i complained about the door not locking one of the staff said, and I quote a large woman who dealt with us "Why do you need to lock your door when you are living with friends", Oh I dont * know, for privacy? for the insurance to cover me? Well that taken 3 or 4 weeks to fix.
Moving out Day:
The house was clean, actually clean unlike the "perfectly clean" house we moved into, and now they don't want to give us the deposit to clean the house.
Do not trust these people, they are incredibly useless, unhelpful, and are still a pain to get hold of with them saying they will return calls (they don't).
What agent could do to change your mind?
4 year olds could do a better job.
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