“We used Outlook Property to facilitate the sale of our ......”
5 Star Review
Jun 26,2015
By:
'Jon'
Jun 26,2015
Branch: London, 12 Hartlepool Court, Fishguard Way
Services: Sales (as a Vendor)
Sold price: £330000
Would you recommend?: Yes
Postcode: E16
Branch: London, 12 Hartlepool Court, Fishguard Way
Sales (as a Vendor)
Sold price: £330000
Postcode: E16
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We used Outlook Property to facilitate the sale of our flat.
Jeremy was the primary contact for dealing with our case.
We had viewings from a few estate agents, but felt Jeremy's professional and friendly character appealed to us, and felt we could trust his judgment.
As soon as we signed up with them, there was a rapid turnaround with nice photos taken and the advert put up within a day. There were lots of viewings in the subsequent 3-4 weeks of the advert going out.
There was good communication between Jeremy and ourselves, and he always kept us up to data with developments. We had several offers, and Jeremy promptly acted on our behalf with no hassle or pressure. When we wanted advice, he provided it in an appropriate manner, and never did we feel under pressure to adjust our decisions.
We finally settled on an offer, that we were satisfied with. But this was only the start of a lengthy process. On hindsight, I think we could say that we had a difficult buyer, as there are numerous obstacles that we had to overcome. It was a highly pressurized situation as it coincided with our own house purchase that brought it's own complications.
Our solicitors were not making great progress in the sale, with 2-3 weeks passing with no sign of an agreement to exchange contracts. We decided to ask Jeremy to help us try to make a breakthrough.
It was during this period that Jeremy was outstanding. He was able to make great progress in communicating with the buyer, and took initiative in acting on our behalf to prevent them from coming back with ridiculous offers that were way below the original offer. Jeremy also coordinated with solicitors in our house purchase, so that everyone was fully informed of the latest developments.
It was a hugely frustrating and stressful time for us, and Jeremy's calm and professional demeanour, coupled with his extensive knowledge of the industry, the properties and history in our area, helped to guide us through.
We were able to finally get through everything and complete the sale, and we definitely would not have been able to do it without Jeremy. At the most precarious point in the process, Jeremy stepped in and got the important pieces together for the overall sale to carry through. He went out of his way to help keep all parties happily informed, so that nobody lost out.
I highly recommend Jeremy to others. Everyone in my family would like to take this opportunity to thank him once again for his tremendous service.
Comment on agent fees
The fees were competitive and better than the other options we had on the table.
As we were going through the process, other agents had lowered their demands to match Outlook Property, so you could say they had the fees at the right percentage.
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