Nov 01,2011
By: 'P'
Nov 01,2011
6 people found
this helpful
Terrible letting/tenancy department - maintenance phone/hotline is often engaged and email responses slow (none sometimes). Urgent issues are never resolved in a timely manner, in fact we were left without hot water for weeks. Once you signed the agreement, pretty much left on your own to follow up with anything (reported issues and even the set up of rental payment - if you do not ask what their account details are and missed your rental payment, bad luck and that will cost you extra £35 because it was your responsibility to arrange it - so what do the admin staff do?).

No inventory list was provided before we moved in despite countless requests then upon moving in, we discovered a whole bunch of crap was left behind (and this subsequently became part of MY inventory list). Poor management as no inventory list was ever done with the previous tenants but of course, this was never communicated to us until all the funds were paid upfront.

Was this helpful? Yes
Nov 23, 2011
As you have not forwarded your property details we have had to make an educated guess as to your property and on that basis have sent you directly a full response today.
Best regards,
Andrew Black
Nov 07, 2011
I am sorry that you have had reason to complain. We work very hard to provide good customer service which is why we get a lot of good reviews but clearly here something has gone wrong. Can you please provide me with your property address and we will look into the matters raised urgently. Again, my apologies.
I look forward to hearing from you.

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Black Katz

69 Parkway Camden Town, London
Greater London

020 7284 3111

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Branch - Camden West Central Office, London, NW1