Terrible letting/tenancy department - maintenance phone/hotline is often engaged and email responses slow (none sometimes). Urgent issues are never resolved in a timely manner, in fact we were left without hot water for weeks. Once you signed the agreement, pretty much left on your own to follow up with anything (reported issues and even the set up of rental payment - if you do not ask what their account details are and missed your rental payment, bad luck and that will cost you extra £35 because it was your responsibility to arrange it - so what do the admin staff do?).
No inventory list was provided before we moved in despite countless requests then upon moving in, we discovered a whole bunch of crap was left behind (and this subsequently became part of MY inventory list). Poor management as no inventory list was ever done with the previous tenants but of course, this was never communicated to us until all the funds were paid upfront.