100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
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2024
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Jun 22,2015
Jun 22,2015
4
people found
this helpful
this helpful
We dealt with a lot of estate agents when searching for a flat in Manchester and Bridgfords were by far the worst on several occasions.
(1) They told us one property was let despite appearing on the website at 9am and us ringing to book a viewing 15 minutes later: we rang in the afternoon to double check and another agent told us that it hadn't been let but they were still waiting for the keys so would ring us as soon as they were available. We are still waiting for this call 2 weeks later.
(2) They told us at 11am that if we could make it to the property by 12 that we could have a viewing, so we both rushed into town and waited for 10 minutes at the property with no agent on show: we rang them up to ask where they were and they said that it had been let 10 minutes after our phone call and they had tried to ring us, despite us having no missed calls and confirming that they had our correct number
(3) For 2 properties they forgot the keys so we had to stand outside the front door and imagine the layout of the property
(4) We were told conflicting information on several properties by different agents e.g. One agent said that the ‚£25 price difference in two identical properties was due to a difference in landlords and another said that the landlord was the same for both properties
Overall extremely poor customer service from a potential tenant's point of view. It got to the point where if a property we liked was listed under Bridgefords we just didn't pursue it. The agents themselves were lovely and very friendly, but this only goes so far if the management is incompetent. From a potential landlord's point of view I would be cautious to list my property with this firm as the way they handle potential tenants (albeit from my short experience) is embarrassing.
(1) They told us one property was let despite appearing on the website at 9am and us ringing to book a viewing 15 minutes later: we rang in the afternoon to double check and another agent told us that it hadn't been let but they were still waiting for the keys so would ring us as soon as they were available. We are still waiting for this call 2 weeks later.
(2) They told us at 11am that if we could make it to the property by 12 that we could have a viewing, so we both rushed into town and waited for 10 minutes at the property with no agent on show: we rang them up to ask where they were and they said that it had been let 10 minutes after our phone call and they had tried to ring us, despite us having no missed calls and confirming that they had our correct number
(3) For 2 properties they forgot the keys so we had to stand outside the front door and imagine the layout of the property
(4) We were told conflicting information on several properties by different agents e.g. One agent said that the ‚£25 price difference in two identical properties was due to a difference in landlords and another said that the landlord was the same for both properties
Overall extremely poor customer service from a potential tenant's point of view. It got to the point where if a property we liked was listed under Bridgefords we just didn't pursue it. The agents themselves were lovely and very friendly, but this only goes so far if the management is incompetent. From a potential landlord's point of view I would be cautious to list my property with this firm as the way they handle potential tenants (albeit from my short experience) is embarrassing.
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Latest Reviews
3rd May 2018
reviewed by 'Nelson'
22nd Jun 2015
reviewed by 'Unhappy'
21st Feb 2013
reviewed by 'jhos1991'
Opening Hours
Address
Bridgfords
9B Crofts Bank Road
Urmston,Manchester
Greater Manchester
M41 0UZ
0161 956 2221
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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May 03,2018
May 03,2018
0
people found
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Zero stars would be too much for this branch. After having an offer accepted on a property they then accepted a higher offer from elsewhere whilst waiting on paperwork. Utterly unprofessional team....
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Jun 22,2015
Jun 22,2015
4
people found
this helpful
this helpful
We dealt with a lot of estate agents when searching for a flat in Manchester and Bridgfords were by far the worst on several occasions.
(1) They told us one property was let despite appearing on the website at 9am and us ringing to book a ...
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read full review
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Feb 21,2013
Feb 21,2013
5
people found
this helpful
this helpful
Having dealt with a number of landlords and property companies I have come to expect a certain standard of unreturned calls and late repairs. but hands down Bridgfords/countrywide have been the worst property management company I have ever had to deal with. Once you ...
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What agent could do to change your mind?
actually reply to contact made and to treat us with a little respect as well as carry out basic duties as a property companyAttached Filesnbsp;
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