0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
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Oct 31,2011
Oct 31,2011
0
people found
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We've just recently completed a purchase through Ellis, and it is confirmation at least that miracles do happen. At several points during the transaction we were convinced that Ellis were doing everything in their power to cause the purchase to fail, and were almost resigned to the fact that we'd lose the property we knew was so perfect for our family. We've got the keys and can't quite believe it!!
The root of the problems seemed to be the individual agent we dealt with. Kelly Zee has the capacity of appearing ultra friendly on the surface, but actually ridiculously unhelpful - even vindictive - behind the scenes. The property in question had had two previous (accepted) offers fall through, so we were a bit nervous there might be a problem with the house structure. However, after an inspection we made an offer (a torturous process in itself as Ellis are one of these agencies who don't seem to understand that "guide prices" are a ridiculous concept. If you're selling something, you just need one price not two!!) and after several increments it was accepted. Kelly stipulated that we MUST instruct our solicitor the following day, which we did. Two days later we phoned the office to check on progress, and to check on whether the house had been taken off the market. It was still on the market, and Kelly claimed that she had not heard from our solicitor. Strange. We called the solicitor who confirmed he'd contacted Ellis, but Kelly had not returned his call of a couple of days ago. Another call to Ellis, and by luck we spoke to another person in the office. We explained the situation, and the colleague kindly checked the "message book", which revealed that the solicitor's message had been taken - and it had even been initialed by Kelly herself, proving she did know we'd instructed as we advised. So why ignore it?
The next problem was Ellis's (Kelly's) absolute refusal to take the property off the market. We'd got over the hitch whereby she'd ignored our solicitor's call, but now - apparently - it's Ellis's practice not to take a property off the market until the valuation survey has completed. Hmmmm - anyone else notice the goalposts moving?? We were convinced Kelly was trying to keep the property on the market as long as possible, and felt nervous we would be gazumped.
Niggly problems continued throughout the purchase process, and we're sure most of these were petty obstacles placed in our path for no good reason. Workmen were allowed access to the property to provide quotes but we weren't allowed to accompany them. Paperwork and communications were inconsistent and unhelpful.
You can't chose which agent has the property of your dreams on their books, but you sure can chose who to sell through. For us, it won't be Ellis.
The root of the problems seemed to be the individual agent we dealt with. Kelly Zee has the capacity of appearing ultra friendly on the surface, but actually ridiculously unhelpful - even vindictive - behind the scenes. The property in question had had two previous (accepted) offers fall through, so we were a bit nervous there might be a problem with the house structure. However, after an inspection we made an offer (a torturous process in itself as Ellis are one of these agencies who don't seem to understand that "guide prices" are a ridiculous concept. If you're selling something, you just need one price not two!!) and after several increments it was accepted. Kelly stipulated that we MUST instruct our solicitor the following day, which we did. Two days later we phoned the office to check on progress, and to check on whether the house had been taken off the market. It was still on the market, and Kelly claimed that she had not heard from our solicitor. Strange. We called the solicitor who confirmed he'd contacted Ellis, but Kelly had not returned his call of a couple of days ago. Another call to Ellis, and by luck we spoke to another person in the office. We explained the situation, and the colleague kindly checked the "message book", which revealed that the solicitor's message had been taken - and it had even been initialed by Kelly herself, proving she did know we'd instructed as we advised. So why ignore it?
The next problem was Ellis's (Kelly's) absolute refusal to take the property off the market. We'd got over the hitch whereby she'd ignored our solicitor's call, but now - apparently - it's Ellis's practice not to take a property off the market until the valuation survey has completed. Hmmmm - anyone else notice the goalposts moving?? We were convinced Kelly was trying to keep the property on the market as long as possible, and felt nervous we would be gazumped.
Niggly problems continued throughout the purchase process, and we're sure most of these were petty obstacles placed in our path for no good reason. Workmen were allowed access to the property to provide quotes but we weren't allowed to accompany them. Paperwork and communications were inconsistent and unhelpful.
You can't chose which agent has the property of your dreams on their books, but you sure can chose who to sell through. For us, it won't be Ellis.
What agent could do to change your mind?
Been more helpful Been less vindictive and obstructive Stuck to processes - not moved the goalposts regarding taking the property off the market Been someone other than Ellis!!!!Attached Filesnbsp;
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Nov 03, 2011
Dear SJC, my name is Peter Conetta and I am the business owner here at Tonbridge and you can contact me at [email protected] or 01732/770077. I am very sorry to read that you were unhappy with the way this transaction progressed especially as I believe you have used our services previously. An agents job is never easy, especially when you are sitting between two parties who may not see eye to eye and, at times, we may come across as being awkward however please be assured that none of this is personal especially as it is in all parties interests to see the transaction complete successfully as Kelly did. If you had concerns during the process, I would have appreciated if you had contacted me, the business owner, to talk them through at the time they arose so that I could do my best to allay any fears you may have had. Whilst the purchase has now completed successfully, I would be quite happy to meet with you to discuss the concerns you raised if you wish – please do not hesitate to contact me
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Latest Reviews
25th Oct 2019
reviewed by 'Andrew'
17th Jan 2018
reviewed by 'Ms'
1st Nov 2017
reviewed by 'Mijt'
7th Mar 2013
reviewed by 'Nicki'
Opening Hours
Address
Ellis & Co
93 High Street
Tonbridge
Kent
TN9 1DR
01732 770077
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £995 | £1,150 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 6 | 0 | 2 | 2 | 3 | 0 | 0 | 1 | 1 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Oct 25,2019
Oct 25,2019
0
people found
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have been renting a house through Ellis & Co in Tonbridge now for 5 and a half years and will now be moving into my own home next month. From the start they have done all they can to accommodate any issues or needs from me including ...
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May 20,2019
May 20,2019
0
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Absolutely awful!
Couldn't recommend less to go through them. All they want is money and therefore will always take landlord side and be absolutely absurd and rude and do anything for them.
Our contract is also full of mistake after had a good reading through ...
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Jan 17,2018
Jan 17,2018
0
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Excellent updates from the agents on a regular basis, pro active & professional service, I can highly recommend them....
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Nov 01,2017
Nov 01,2017
3
people found
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this helpful
We were extremely pleased with Ellis when we moved into our Tonbridge property, due to the polite nature of the staff and their eagerness for us to get comfortable in our new home.
However, when we later needed to request permission to break the contract (...
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Nov 06, 2017
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Dear Mijt,
As the business owner I am disappointed to see your review as I feel that we went above and beyond to assist you with your request to terminate your tenancy early.
We agreed with the landlord and yourselves that you could be released early subject to suitable replacement tenants being found. This agreement was mutual and on the basis that you as the outgoing tenants covered the up-front costs involved in finding a replacement tenant as it is unfair to expect the landlord to be fina ...
Mar 07,2013
Mar 07,2013
0
people found
this helpful
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Both Tom and Peter are excellent at dealing with any issues that arise within my property, and informing me of any pending issues that I should be aware of. They are very helpful and easy to talk with and understanding from the landlady's position. When ...
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Jan 10,2013
Jan 10,2013
0
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A very professional and good value service from start to finish.
Always kept informed of developments regarding the sale.
Recommended....
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Jul 13,2012
Jul 13,2012
0
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Ellis and Co have handled our rental property in a very professional way. They have dealt with all aspects of the property management and their handling of the change over of tenant was excellent....
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Mar 10,2012
Mar 10,2012
0
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Ellis and Co offered an excellent service. Tom knew my needs and showed me only relevant properties instead of showing me everything they had like some agents tend to do. I received a high level of professional service and would definitely recommend....
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Mar 05,2012
Mar 05,2012
1
people found
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this helpful
I used Ellis and Co in Tonbridge to find me a tenant for my rental property. Even though the property is not in the area that they normally deal in, they found me a suitable tenant before an agent local to the property. They handled ...
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Mar 02,2012
Mar 02,2012
1
people found
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this helpful
Our company has been using the services of this office for about 18 months to assist us to find tenants for our properties. We have always found them to be very professional in the manner in which they deal both with us and with prospective tenants. ...
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Feb 29,2012
Feb 29,2012
0
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I have rented out my two properties with Ellis & Co since August 2007, and have received the most professional service one could imagine. Tom Parry (from a landlord/landlady point of view), has been so efficient dealing with my tenants, and any services required by them ...
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Feb 28,2012
Feb 28,2012
0
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Ellis and Co were very helpful and professional in finding me a new tenant for my property. They acted immediately on receiving my instructions to advertise the property. Within 2 days they had several propspective tenants viewing the flat. They then dealt with all the practical ...
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Oct 31,2011
Oct 31,2011
0
people found
this helpful
this helpful
We've just recently completed a purchase through Ellis, and it is confirmation at least that miracles do happen. At several points during the transaction we were convinced that Ellis were doing everything in their power to cause the purchase to fail, and were almost resigned ...
read full review
read full review
What agent could do to change your mind?
Been more helpful Been less vindictive and obstructive Stuck to processes - not moved the goalposts regarding taking the property off the market Been someone other than Ellis!!!!Attached Filesnbsp;
Was this helpful?
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Yes
Nov 03, 2011
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(1)
Dear SJC, my name is Peter Conetta and I am the business owner here at Tonbridge and you can contact me at [email protected] or 01732/770077. I am very sorry to read that you were unhappy with the way this transaction progressed especially as I believe you have used our services previously. An agents job is never easy, especially when you are sitting between two parties who may not see eye to eye and, at times, we may come across as being awkward however please be assured that none of this ...
Oct 09,2011
Oct 09,2011
0
people found
this helpful
this helpful
I recently sold my property with Ellis, and they were absolutely fantastic. They went well above the call of duty in my mind. Not only providing a personal service and great regular feedback on my sale, but also assisting in the constant communication between me, ...
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Jan 10, 2012
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Thankyou James, It was a pleasure x Kellyzee ...
Sep 15,2011
Sep 15,2011
0
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I was very pleased with professional and friendly way the sale of my property was handled. I was kept in the picture at all times. I also used this agent in the purchase of my new property....
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