I found a house through this agency that I wanted to put a holding deposit on. First, the card reader in their office wasn't working so they basically just told me to get as much cash out of my account as possible. I gave them a small holding deposit, which they assured me would be returned if we lost the house. The landlord rejected our bid (although before the agent told me this, he tried to get me to give him the remaining 300 pounds in cash of the holding deposit) and I was told that my deposit would be refunded to me within 21 days. That was 54 days ago - and counting. They have been completely unhelpful and uncommunicative during this process, even lying to me at one point, telling me the request had been processed and that the money was on its way, which it was not. They just strike me as a completely dishonest and unprofessional organization willing to take literally whatever they can get from you. I would deal with them only very very cautiously, and keep a record of everything they say to you.
What agent could do to change your mind?
The agency could have responded to ANY of my emails, dealt with me openly and honestly, and not tried to cheat me out of money that is legally mine.