0% lettings valuation accuracy
50% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Jun 18,2015
Jun 18,2015
3
people found
this helpful
this helpful
Phillips were not only unhelpful and unpleasant to deal with, but routinely flouted the law. Out of three winters living in this property, the boiler system failed during all of them leaving the entire building without hot water for days at a time at the coldest part of the year. There was a total lack of communication when this happened and never so much as an apology to the residents.
On one occasion when I called up to complain, I was told by a very unsympathetic, bad-mannered woman at the office that she 'didn't appreciate my tone' after days of me being ignored by her and her colleagues and it took formal complaints to the council's environmental health department before they bothered to fix anything. They treated tenants like dirt and lacked basic human decency.
At one point, due to their administrative incompetence I was being harassed by Thames Water who insisted I was to pay hundreds of pounds worth of bills immediately, even though my contract stated that water and electricity was included - when I brought this up, Phillips didn't seem to care and I know from speaking to other residents that this was not a one off issue. After several phone calls with Thames Water I was able to sort the situation out, but came very close to my personal credit being affected because of Phillips' inability to complete the simplest of tasks.
I requested in writing on multiple occasions the full name and address of the building's landlord, and Phillips refused to disclose this despite it being a legal requirement to do so. After my tenancy ended I requested my deposit back - or, at the very least, the information on how much I would be receiving within 10 days of writing as is the law. This deadline passed several weeks ago and I have not been informed yet where my money is.
I cannot vouch for how they behave as a prospective tenant as my initial tenancy came via a different agent; Phillips were merely the building management company. I suspect they may come across differently if you're looking for a new place with them, but if you're considering moving into a building managed by the agency I would implore you to avoid at all costs. When I contacted the council to complain they told me they were aware of a history with Phillips, so rest assured I'm not just a former tenant with a personal grudge: Phillips Estates is the epitome of all that is wrong in the London property market, motivated only by greed.
On one occasion when I called up to complain, I was told by a very unsympathetic, bad-mannered woman at the office that she 'didn't appreciate my tone' after days of me being ignored by her and her colleagues and it took formal complaints to the council's environmental health department before they bothered to fix anything. They treated tenants like dirt and lacked basic human decency.
At one point, due to their administrative incompetence I was being harassed by Thames Water who insisted I was to pay hundreds of pounds worth of bills immediately, even though my contract stated that water and electricity was included - when I brought this up, Phillips didn't seem to care and I know from speaking to other residents that this was not a one off issue. After several phone calls with Thames Water I was able to sort the situation out, but came very close to my personal credit being affected because of Phillips' inability to complete the simplest of tasks.
I requested in writing on multiple occasions the full name and address of the building's landlord, and Phillips refused to disclose this despite it being a legal requirement to do so. After my tenancy ended I requested my deposit back - or, at the very least, the information on how much I would be receiving within 10 days of writing as is the law. This deadline passed several weeks ago and I have not been informed yet where my money is.
I cannot vouch for how they behave as a prospective tenant as my initial tenancy came via a different agent; Phillips were merely the building management company. I suspect they may come across differently if you're looking for a new place with them, but if you're considering moving into a building managed by the agency I would implore you to avoid at all costs. When I contacted the council to complain they told me they were aware of a history with Phillips, so rest assured I'm not just a former tenant with a personal grudge: Phillips Estates is the epitome of all that is wrong in the London property market, motivated only by greed.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
1st Feb 2024
reviewed by 'Victor'
30th Aug 2018
reviewed by 'H'
24th May 2017
reviewed by 'Maya'
25th Apr 2012
reviewed by 'GG-not'
Opening Hours
Address
Phillips Estates
7 Stoke Newington
Church Street
Stoke Newington,London
Greater London
N16 0NX
020 72410292
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £625 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Feb 01,2024
Feb 01,2024
0
people found
this helpful
this helpful
We are currently under Ian and the customer service we receive is quite frankly appalling. Getting hold of him with any issues we have is near on impossible. Response time is ridiculous and in the process, his team will very rudely dismiss you and be ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2018
Aug 30,2018
0
people found
this helpful
this helpful
i have to say Phillips estates allow their handymen to walk around with a set of keys to your home and access without notification. granted i emailed with repair issues but the documents i found online and the advice given to me today is that ...
read full review
read full review
Comment on agent fees
NA
Was this helpful?
Yes
Yes
May 24,2017
May 24,2017
0
people found
this helpful
this helpful
I was a tenant with Phillips for just over a year. During that time I couldn't fault them. The move in process was smooth and fees transparent. Over the course of the year we had one or two issues with washing machine and boiler, all ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Jun 18,2015
Jun 18,2015
3
people found
this helpful
this helpful
Phillips were not only unhelpful and unpleasant to deal with, but routinely flouted the law. Out of three winters living in this property, the boiler system failed during all of them leaving the entire building without hot water for days at a time at the ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 25,2012
Apr 25,2012
3
people found
this helpful
this helpful
AVOID AT ALL COSTS!!!!!! All sweetness and smiles when you move in, but as soon as any problem arises you are talked to like a child and made to feel stupid for calling. These people are rude, unprofessional and are only interested in their bank ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
