LANDLORDS BEWARE DO NOT USE THIS AGENT! They do not carry out the proper credit checks, they waste your time and money and put unbelievable pressure and emotional blackmail on a landlord to move people in without money being paid on credit card payments that will not clear until after move in date when it is too late. They do everything possible to circumvent all checks for landlord insurance, waiting until the last minute to spring on you the every disappearing guarantors when you have carried out all their requirements and they have failed to carry out any of theirs. THEY ARE TIME AND MONEY WASTERS, USE AT YOUR PERIL, YOU HAVE BEEN WARNED!!
What agent could do to change your mind?
Do what you say you will. Do the proper checks, do not emotionally blackmail people. I would never ever use this agent again.