Spot on Ashley. I was also wondering what position "wrongsideofthepennines" holds with this company. I told them i was looking to achieve a minimum of 124K,but they insisted it should be marketed at 115K. Very misleading to prospective buyers.I am convinced they are only interested in their inflated selling fee,and not in getting you the price you need for YOUR property.

Holly,you are absolutely spot on. I put my property on with them for THEIR suggested price of £115000. I told them i would not accept an offer anywhere near this price,but they insisted this was "necessary to get people through the door". I pointed out to them that i thought this is very misleading to prospective buyers who would expect an offer to be accepted if it was over £115000. Having had an offer of £117000 i was advised to accept this which i refused. It seems that they are NOT interested in the seller achieving what they want but only in selling quickly for whatever they can get for the property in order to secure their much inflated fee. I would advise anyone who is thinking of using this company to sell their property,to be very careful. If you are desperate to sell at any price,then this is the company for you. However,if you need to sell to achieve a price which you feel you need to progress,then STAY WELL CLEAR. Insist on a price you need to achieve. If they refuse to advertise for this price then go elsewhere,after all its your property not theirs You have been warned!!!!

Holly, don't worry about it pal. I've had dealings with these guys as well and they treated me, the buyer, in exactly the same way. They are just robbers and treat people like they are stupid. Don't use them. they've did the same thing to me 3 times. they're just assholes.

You are bang on with your comment, Holly.

@wrongsideofpennines:
What a load of rubbish, you clearly are employed by these jokers judging by your many comments on this site.
Lets look at the facts. The advert stated "Offers in excess of £89,995", £95,000 is in excess of the advertised asking price.
If the vendor has stated that they are looking to achieve a MINIMUM of £115,000 why on earth market it over £25,000 less than what the vendor wants. Surely a realistic asking price of OIEO £110,000 or a guide price of £110-120,000.
These people are misleading potential buyers by making the property look like a bargain because they cannot generate leads any other way!

So Holly, basically you couldn't afford the flat? Why were you "shocked" by the asking price originally? Presumably similar properties in the area were marked up at a substantially higher price? Did the "offers in excess of" flag something up to you? Was your original offer of £95k realistic relative to the price other properties in the area were achieving. Sounds like you saw a property out of your price range, fell in love with it and you are now smarting because you can't afford it. Thats life love.

In a follow-up to my comment above I would like to point out that on seeing my review online, James gave me a call to see if I would discuss the points I had made, which I was happy to do.

Firstly James claimed to be surprised that I had felt let down by a lack of communication from him. He said that as far as he was aware, my offer was still on the table and he was doing his best to see if the sellers would accept. I pointed out that in my last phonecall with him, I had been promised a call back with feedback later the same day, but that after a week I was still left waiting. I also told him that since I had spoken to the sellers themselves, I knew my offer was not going to be accepted as it was still far lower than they were willing to accept. We agreed that this could have been confusion in communication.

James seemed to feel offended by my review, so I pointed out to him that it was not to be taken as a personal attack on him, or even as a personal vendetta against Express, but as an honest account of the experience I had with them, and my own personal onions. James told me he thought we had good rapport on the phone, which I agreed with and was the main reason why I found it so frustrating when there was a lack of communication between my phonecalls chasing. I told him my biggest qualm with the whole experience had been the issue of the inaccurate pricing, and he told me that he was not responsible for valuing properties or pricing them online. I told him he should not feel too bothered by the review then as this was my main bone of contention.

He finished the phonecall by apologising for my bad experience, which I was really appreciative of.

Since then, I have also had a voicemail from one of the partners at Express which I have not yet followed up. As long as I am not hounded by phonecalls from Express regarding my review of them, I am happy to rescind most of my original negative comments about them and James, apart from the issue I have with the pricing, which still stands.