“I am shocked at the amount of hidden fees. Not ......”
1 Star Review
Jun 10,2015
By:
'abc123'
Jun 10,2015
Branch: Reading, 11-12 Gun Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: RG2
Branch: Reading, 11-12 Gun Street
Lettings (as a Tenant)
Postcode: RG2
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people found
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I am shocked at the amount of hidden fees. Not mentioning the extoritionate admin fees to be paid at the beginning of the tenancy, but when the contract is to be renewed after 12 months, you have to pay renewal fees (the same as the admin charges at the beginning of the tenancy) and when I told them I will not be renewing, they said they would charge me cancellation fees for the same amount as the renewal fees (despite not cancelling the contract, but leaving at the end of the contract, which means there would not be a contract in place to cancel). I ended up having to get legal advice (luckily I work closely to the legal team in a property company) and after sending numerous emails stating my legal position, they finally agreed not to pursue the charges (which are in fact illegal and cannot be enforced - just a tip there).
Their customer service skills left a lot to be desired too and good luck trying to get in contact with them on a Sunday - no out of hours contact number and they do not pick up emails on an evening or a Sunday either!!
What agent could do to change your mind?
Fees too high and hidden fees - look into a more transparent system.
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Comment on agent fees
Fees too high and hidden fees - look into a more transparent system.
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