My experience with Belvoir in Birmingham was a good one. I was supposed to move in a flat but on the last minute the previous tenant had to travel. As a solution Belvoir offered me a different apartment without a charge for a week. This apartment turned out to be a penthouse and i decided to stay. To add to that one of the girls that works there was really helpful and she actually spoke to my landlord to knock down 15£ from the monthly rent. i am very pleased not because there were no delays or no complication but because Sinead in particular from Belvoir Letting in Birmingham did her best to resolve them. Also other staff (like Hanna) were very professional and i do recommend this letting agency.