these estate agents are a bunch of absolute idiots!!! DO NOT use them whatsoever! we are supposed to be moving into our new place on saturday at midday and today we have received a phone call to say that the previous tenants refuse to move and is now sueing the landlord to stay in the property. they have been promising us day after day that they will evict the tenant and make sure that we can move in by saturday. and now all of a sudden they are saying that they do not know if we can move in or not. i find this absolutely disgusting! the manager of the company is useless, he is SO rude on the phone and doesn't help out in the slightest!! i told him i want some answers and he basically said in no uncertain terms 'if i had some answers dont you think i would've given them to you already??' RUDE RUDE RUDE! they have £4000 of ours and we have signed a document to say the property is ours and the least they can say is 'i dont know' DISGUSTING.... so guess we're going to be homeless on saturday and they just dont care!