Big mistake using these guys. I should have looked at the reviews for this branch before signing up with them.
Took 3 weeks to get a washing machine sorted, now its taking over 4 months to sort ot a condensation problem at the property. All the while the water is spoiling the property and cauasing mould to grow in the flat. They seem to excel in wasting as much time as possible, all the while collecting as much rent from you.
Total rubbish service