i had a viewing on a filthy property which was suitable for my needs as a single parent. i was reassured that the property will be profesionally cleaned prior to moving in. straight after the viewing i went to the agents offices and filled out the application forms and paid the retainer for the property. after the week-end i was especting at least a courtesy phone call from the agent that was in charge of my bid (apparently with this agency u get an agent assigned to u) which didn't happen. i had to call him and ask what was happening and was told that he was waiting for a call back from a landlord. the next day he called and told me that the landlady was aprehensive of my bid and has accepted another one from a couple !!! what i do not understand is how come u can get refused on this grounds without even a proper background check, i had offered a guarantor, good referees, a clean credit score.
What agent could do to change your mind?
by the way i was treated there's nothing this agent could do to make spend money in their agency, what i would like though is a sincere appology, maybe