Oct 26,2011
By: 'bula'
Oct 26,2011
10 people found
this helpful
i had a viewing on a filthy property which was suitable for my needs as a single parent. i was reassured that the property will be profesionally cleaned prior to moving in. straight after the viewing i went to the agents offices and filled out the application forms and paid the retainer for the property. after the week-end i was especting at least a courtesy phone call from the agent that was in charge of my bid (apparently with this agency u get an agent assigned to u) which didn't happen. i had to call him and ask what was happening and was told that he was waiting for a call back from a landlord. the next day he called and told me that the landlady was aprehensive of my bid and has accepted another one from a couple !!! what i do not understand is how come u can get refused on this grounds without even a proper background check, i had offered a guarantor, good referees, a clean credit score.
What agent could do to change your mind?
by the way i was treated there's nothing this agent could do to make spend money in their agency, what i would like though is a sincere appology, maybe
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By: fleetResident
Mar 19, 2012
A few years back I had a similar experience with Luff. I was living in a flat on my own and looking to move into a property with a male friend from work. We secured a property through Luff, paid for & passed the referencing etc but everything went very quiet on the lead up to moving day. Two days prior to the move i called to make sure everthing was ok and they said that the landlord had decided he didnt want to rent to two men! No-one had called me to tell me and they were completely unfazed when i went crazy on the phone. Miraculously we managed to find another place through a different agent in the two days before i had to move out of my flat but it came right down to sitting in the van outside my flat waiting to hear if i was able to go to the new house or spend the night homeless in a carpark somewhere. The name Mary Luff still makes me feel a bit ill... AVOID AVOID AVOID

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Luff Associates Ltd

13 Claremont Avenue Camberley
GU15 2DR

01276 64881

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