Very average service and not worth higher rates. Real lack of communication, constantly needed chasing, plus every time you call in you speak to someone different, so didn't live up to promises. Had to send my own photos in of my flat as theirs were terrible, which they admitted. Biggest gripe is that I feel they were not clear about what checks needed to be done on gas and electricity safety and I ended up paying for unnecessary work that I didn't realise was taking place with a very unprofessional contractor who left an absolute mess in my property. (He also couldn't gain access to the property on the original agreed day as CLP had "mislaid" my keys.) Asked for owner to call me a month ago as I was unhappy with service and amount I'd been charged and still waiting to hear¢â‚¬Â¦ Not a disaster but wouldn't recommend based on my experience.
What agent could do to change your mind?
Communicating clearly, not recommending work is done without making it clear it's not a requirement or agreeing costs first. Having professional contractors and one point of contact. Owner calling me back when I rang with a problem one month ago.