I went to view a property in Maidenhead. The agent was 10 minutes late, so the landlord pretty much showed me round without any assistance from Granville's.
I put an offer in that day which was accepted a couple of days later.
I was sent the forms to fill out but when I had questions I found it hard to get hold of the sales guy. I was handed off to another lady at the agency who picked up where the sales guy had dropped off the radar.
Then a couple of days later I get an email saying the landlord has pulled out. No phone call, just an email. I went to the trouble of finding out who the Managing Director was, but not only has he justified all of this, he said I am luckly to get my deposit back as they should be keeping the admin fee! They've only had it a few days so haven't done anything to have earned it! I will definitely NOT be using this firm again and would advise avoiding them if you can.
What agent could do to change your mind?