One of the worst experiences with a Letting Agents ever. Awful attitude toward tenants (they need to realise we pay their wages)
No out of hours maintenance (you are expected to foot the bill of any OOH emergency and to be reimbursed at a later date, yeah right!).
Failed to act on serious gas safety concerns from a PREVIOUS years Gas Safety inspection (a recommendation to install carbon monoxide detectors due to a boiler flue being right next to a bedroom window causing a potential leak of carbon monoxide into the house) - their excuse was, and i quote, "it's not a legal requirement to act upon such a recommendation". How much is a carbon monoxide detector compared to my children's life's?
Their so called property maintenance team failed to fix a simple issue on two occasions over 2 months (I resorted to calling in a professional company myself) and also fixed a broken oven door compartment with glue (guess what happens to glue when it gets hot?)
It would appear no one runs the business when the owners go on holiday (when we had an issue we were told by an administrator that it would be dealt with on their return)
Despite having completed and had confirmed a satisfactory checkout inspection, they feel the need to hold onto my money for a further 10 days just because the deposit scheme says that they do not having to reissue the deposit for 10 days.
Landlords think carefully, choose a reputable company who look after their tenants (happy tenants = long tenancies)
Tenants - make your own mind up. I think this experience says it all.
What agent could do to change your mind?
Acted more promptly
Provided an out of hours response to emergencies
Used better quality contractors
Act upon all safety concerns and recommendations