Unfortunately I too have had dealings with this company and have found their tactics bullying, threatening and totally unprofessional, even down to simple spelling mistakes in correspondence with them and spelling my name wrongly. Their check out invoices are exhorbitant and unrealistic and their threats of legal action are over the top. I would strongly advise anybody considering renting a property through them to think very carefully before doing so because of all the problems you could incur at the end of your tenancy with them. Going by what has previously been written about them you can say goodbye to your deposit for at start, let alone all the other expenses that will be in your final bill. I totally agree with the previous comments and you should AVOID AVOID AVOID. I am also in contact with katedisappointed because these tactics should be stopped and I would urge anybody else who feels this strongly to do so as well. I would give this company a minus rating if I could do so.