Priors Letting and Estate Agents
Hove, BN3
4.7/5, 78 reviews
92% recommended
80% sales valuation accuracy
95% sales fee satisfaction
83% lettings valuation accuracy
95% lettings fee satisfaction
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“This is the worst service I have ever had in ......”

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May 10,2015
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Mark
By: 'Anonymous'
May 10,2015
1 people found
this helpful
This is the worst service I have ever had in my whole life
And I work in customer service!
These people are rude, useless, condescent, a lot is said and nothing happens
They happily Reyes us a flat with rotten windows a shower that does not work
And say it's normal

Before moving in they said they would get the carpet professionally cleaned this did not happen the flat was dirty poo and wee in the toilet
I am appalled by this company and wish we had never given them out money
I hope some of you will see this review before considering using them
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By: kathryn
Sep 02, 2015
Priors have only just signed up to 'all agents' and are disappointed with this review.
Although posted as anonymous I recognize the issues and remember these tenants. The property is spacious but old fashioned and this fact is fairy reflected in the rental level. This was clearly explained during the viewing.
The windows will be decorated when external repairs are next undertaken by the freeholder of the building which is a period property.
The shower was a mixer shower and for hair washing only, again clearly explained in advance. That said within a few days of the tenants moving in and complaining that there was insufficient pressure the landlord replaced it with an electric shower.
The flat was clean, the carpets are old.
The tenants who are still in residence agreed to pay the previous occupier £50 for her washing machine- to date they have not.
I am happy to discuss the situation with the tenants directly if they wish to do so.

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Latest Reviews

View all Reviews 78
29th Aug 2024
reviewed by 'Tenant'
“Arrogant and unprofessional. He is openly on the side of the landlord and he couldn't care less about the issues ......”
3rd Jan 2019
reviewed by 'Alison'
“I have been using Priors for about 20 years to rent out my flat. Throughout that time I have always had ......”
3rd Jan 2019
reviewed by 'Burtie'
“I have rented this flat for 18 months and have thoroughly enjoyed the quality of the flat and location. All the ......”
2nd Jan 2018
reviewed by 'Darren'
“We'd really like to thank Mark for the support he's shown us over the 2½ years during which we've been renting ......”
22nd Dec 2017
reviewed by 'Lee'
“The entire team at Priors (Mark, Roz and Debbie) were extremelly supportive, professional and understanding throughout the letting process (which ......”
25th Aug 2017
reviewed by 'Gilly'
“I have rented through Priors for 8.5 years and Claire Peters has been my main point of contact. Claire has always ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:00
  • Saturday: 09:00 - 13:00
  • Sunday: Closed
Address

Priors Letting and Estate Agents
90 Western Road
Hove
Brighton and Hove
BN3 1GG
01273 772385

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 80% 95% £250,000 £250,000
Lettings 83% 95% £575 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
12 0 59 5 0 0 0 0 1 1
Areas covered
  • BN3
  • Brighton
  • Hove
  • Areas Surrounding
Services offered
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  • Conveyancing
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“Arrogant and unprofessional. He is openly on......”

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Aug 29,2024
Minithumbdown
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Mark
By: 'Tenant'
Aug 29,2024
0 people found
this helpful
Arrogant and unprofessional. He is openly on the side of the landlord and he couldn't care less about the issues a tenant has. Very unpleasant that we have to deal with him....
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“Great...”

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Jan 03,2019
Minithumbup
By: 'Alison'
Jan 03,2019
0 people found
this helpful
I have been using Priors for about 20 years to rent out my flat. Throughout that time I have always had a fantastic professional service. Last year they even organised a full refurbishment for me. Mark, Claire and Roz are all great to deal with....
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Comment on agent fees
Fees are reasonable compared to other agents and service good too!
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“Brilliant...”

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Jan 03,2019
Minithumbup
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Mark
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Claire
By: 'Burtie'
Jan 03,2019
0 people found
this helpful
I have rented this flat for 18 months and have thoroughly enjoyed the quality of the flat and location. All the staff at Priors have been extremely helpful and efficient and the service given has been second to none. I would definitely recommend this company for ...
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Comment on agent fees
Good
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“We'd really like to thank Mark for the support he's ......”

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Jan 02,2018
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By: 'Darren'
Jan 02,2018
0 people found
this helpful
We'd really like to thank Mark for the support he's shown us over the 2½ years during which we've been renting through Priors in Hove. Mark is always professional and helpful, sorting out anything that went wrong quickly and efficiently and he's always been a pleasure ...
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Comment on agent fees
Fees are fine - around the average.
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“The entire team at Priors (Mark, Roz and Debbie) were ......”

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Dec 22,2017
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Roz
By: 'Lee'
Dec 22,2017
0 people found
this helpful
The entire team at Priors (Mark, Roz and Debbie) were extremelly supportive, professional and understanding throughout the letting process (which proved slightly more complex than 'usual' as we were not actually living in the UK. It was a pleasure to interact with them and we ...
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“I have rented through Priors for 8.5 years and Claire Peters ......”

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Aug 25,2017
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Claire
By: 'Gilly'
Aug 25,2017
0 people found
this helpful
I have rented through Priors for 8.5 years and Claire Peters has been my main point of contact. Claire has always been pleasant, helpful and dealt with any issues straight away (and the same goes for all other Priors staff I have dealt with). Claire is ...
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“Claire Peters was really helpful and always quick to get ......”

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Aug 01,2017
Minithumbup
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Claire
By: 'leemcveigh'
Aug 01,2017
0 people found
this helpful
Claire Peters was really helpful and always quick to get back to us, I would definitely recommend her and Priors...
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Comment on agent fees
Good
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By: Claire Peters
Aug 01, 2017
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Many thanks for your comments. Glad to get you back in the building! ...

“I have rented 3 different properties from 3 different letting agents in ......”

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Jul 15,2017
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Mark
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Diana
By: 'Daniel'
Jul 15,2017
0 people found
this helpful
I have rented 3 different properties from 3 different letting agents in the past 12 years. So far, a short time into my tenancy with Priors, I have found the staff to be helpful, friendly and willing to try and answer any queries. Mark was a pleasure to ...
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Comment on agent fees
Fair
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“We worked mainly with Claire, Roz & Debbie who were very ......”

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Jul 14,2017
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Claire
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Roz
By: 'BD'
Jul 14,2017
0 people found
this helpful
We worked mainly with Claire, Roz & Debbie who were very helpful and lovely. You can tell they work closely together which was helpful & very efficient. Very happy, I highly recommend them!...
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Comment on agent fees
Nobody likes fees, but the fee structure is straight forward and there is no surprise fee.
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“Claire has been incredibly helpful as we moved into a ......”

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Jul 12,2017
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Claire
By: 'Anon'
Jul 12,2017
0 people found
this helpful
Claire has been incredibly helpful as we moved into a rental property managed by Priors. Very professional and always on top of everything. So far, its been a pleasure dealing with Claire and her other colleagues at Priors....
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“aw a tenant I have found Priors to be the ......”

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Jun 21,2017
Minithumbup
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Mark
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Roz
By: 'Fran'
Jun 21,2017
0 people found
this helpful
aw a tenant I have found Priors to be the best letting agent I have had experience with. They have answered queries promptly, have had provided a high level of customer service. Couldn't have been happier. Would recommend....
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Comment on agent fees
Standard agency fees.
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“Priors have been nothing but helpful to my difficult moving ......”

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Jun 21,2017
Minithumbup
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Claire
By: 'Jess'
Jun 21,2017
0 people found
this helpful
Priors have been nothing but helpful to my difficult moving process (through no fault of their own) Claire showed a professional attitude but also showed compassion whilst helping me get the flat I have, and a beautiful flat it is! Not many estate agents can ...
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Comment on agent fees
Good agency fee's
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“Claire helped dispel all the bad stories I'd heard about ......”

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Jun 19,2017
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Claire
By: 'M'
Jun 19,2017
0 people found
this helpful
Claire helped dispel all the bad stories I'd heard about letting agents and agencies, especially as a foreigner living in the UK! Over the two years we stayed in Hove she was courteous, helpful, and efficient. If we were staying in the UK and Hove, ...
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Comment on agent fees
Fees were average as far as I could tell.
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By: Claire Peters
Jun 19, 2017
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Hi Morgan, thanks for your kind comments about the service provided to you & Rebecca during your tenancy here in Hove. Im pleased you enjoyed the South Coast experience & wish you both all the success in your future travels. Have fun, Claire ...

“Mark is friendly, well organised and professional and we were ......”

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Jun 04,2017
Minithumbup
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Mark
By: 'Naomi'
Jun 04,2017
0 people found
this helpful
Mark is friendly, well organised and professional and we were very happy with the service we received from him. Even after we'd moved out, he took the time to help us with a query. We loved loving in our flat and wish the new tenants ...
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“Hi , hi was looking for a flat with 2 week to ......”

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May 17,2017
Minithumbup
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Claire
By: 'Morgan'
May 17,2017
0 people found
this helpful
Hi , hi was looking for a flat with 2 week to spear , I believe I was very lucky to come a cross Claire as she did her best to speed thing up with the land lord and managed to get me in the flat on time , ...
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Comment on agent fees
Same as usual
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“I am so happy with the service given from Mark. ......”

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May 09,2017
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By: 'Irene'
May 09,2017
0 people found
this helpful
I am so happy with the service given from Mark. He always helped us to sort out any problem with the flat. If any day I move to another flat I will contact with him because it was the best I have ever had. Thank ...
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Comment on agent fees
It is the best agent anyone could have.
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“Mark has been brilliant throughout. From the first viewing to ......”

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Apr 30,2017
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By: 'Michael'
Apr 30,2017
0 people found
this helpful
Mark has been brilliant throughout. From the first viewing to arranging fees and keeping in contact regarding my guarantor. I look forward to being in this amazing flat with the support of Mark and the rest of priors for a long time :)...
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Comment on agent fees
The fees are very competitive and a lot better than most high street estate agents
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“Myself and by boyfriend rented a property via priors for ......”

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Apr 30,2017
Minithumbup
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Claire
By: 'Dee'
Apr 30,2017
0 people found
this helpful
Myself and by boyfriend rented a property via priors for just over 2 years, during this time we mainly dealt with Claire Peters. Claire was always happy, helpful and professional, she made the move into the property extremely easy and the move out (a more stressful ...
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Myself and by boyfriend rented a property via priors for just over 2 years, during his time we mainly dealt with Claire Peters. Claire was always happy, helpful and professional, she made the move into the property extremely easy and the move out (a more stressful time) even easier. I would recommend this agency to anyone – I have used several estate agents in Brighton and Hove over the past 5 years and can honestly say Priors and Claire were the best. All problems dealt with quickly, efficiently and hassle-free. Thank you Claire
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“I have been very happy with Priors, especially with Claire. ......”

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Mar 27,2017
Minithumbup
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Claire
By: 'Toshiko'
Mar 27,2017
0 people found
this helpful
I have been very happy with Priors, especially with Claire. She is the most efficient, helpful and friendly estate agent I ever dealt with. Everything went smooth. I highly recommend her to anyone. Thank you so much, Claire!!...
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Comment on agent fees
Fees are fair compared with two estate agents I used in the past.
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“I have really enjoyed living at the property and am ......”

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Mar 11,2017
Minithumbup
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Claire
By: 'Lauren'
Mar 11,2017
0 people found
this helpful
I have really enjoyed living at the property and am impressed by the friendly, efficient service that the team provides at Priors to resolve any issues that may occur. I would definitely recommend this lettings agents. Thank you....
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“It has been a pleasure living at the property. I ......”

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Mar 09,2017
Minithumbup
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By: 'Sean'
Mar 09,2017
0 people found
this helpful
It has been a pleasure living at the property. I would like to say that I have had many different types of landlords and letting agents and Priors have exceeded my expectations. You have always been helpful and quick to resolve issues. You do your ...
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“Fantastic service from Mark. A fabulous people person and extremely ......”

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Jan 27,2017
Minithumbup
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Mark
By: 'AlJo'
Jan 27,2017
0 people found
this helpful
Fantastic service from Mark. A fabulous people person and extremely helpful. If we had to make one negative comment however (this comment doesn't include Mark) it would be that the welcome, or lack of, when entering the office was awful. I walked into the office ...
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Comment on agent fees
Not bad at all
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“Very efficient, was a bit of a blur how quickly ......”

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Dec 05,2016
Minithumbup
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Claire
By: 'Richard'
Dec 05,2016
0 people found
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Very efficient, was a bit of a blur how quickly the rental agreement and references were completed; highly recommend Claire and the agency....
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Comment on agent fees
Fees were fair.
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“Claire was fantastic, I've never known an agent to sort ......”

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Dec 03,2016
Minithumbup
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Claire
By: 'Chris'
Dec 03,2016
0 people found
this helpful
Claire was fantastic, I've never known an agent to sort everything so fast and with no hassle at all...
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Comment on agent fees
Cheapest agent fees I've ever known
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By: Claire Peters
Dec 06, 2016
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Thanks Chris for your comments, feedback appreciated. ...

“Claire Peters is highly recommended xShe is professional , efficient , quick ......”

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Nov 24,2016
Minithumbup
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Claire
By: 'Anita'
Nov 24,2016
0 people found
this helpful
Claire Peters is highly recommended x She is professional , efficient , quick to resond & get things sorted, friendly and in the fast pace of renting...she's lovely & personal x...
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Comment on agent fees
Very professional, friendly & the best agent to deal with x
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By: Claire Peters
Nov 29, 2016
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Thank you for your kind words Anita. It was a pleasure to deal with you during your tenancy. Many congrats on your purchase, I hope you will be very happy there. All the best, Claire ...

“We are very happy with the services Priors provide us. ......”

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Oct 24,2016
Minithumbup
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By: 'Noelia'
Oct 24,2016
0 people found
this helpful
We are very happy with the services Priors provide us. Mark was really helpful and professional, glad we found such a good agency....
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“Move went smoothly. The staff were friends and very easy ......”

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Oct 24,2016
Minithumbup
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Mark
By: 'Adaobi'
Oct 24,2016
0 people found
this helpful
Move went smoothly. The staff were friends and very easy to talk to. Communication was good, fast email replies which was nice....
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Comment on agent fees
Fees were a bit high
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“We have just relocated to Hove after many years abroad ......”

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Sep 28,2016
Minithumbup
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Mark
By: 'Chris/Jill'
Sep 28,2016
0 people found
this helpful
We have just relocated to Hove after many years abroad and having rented for many years. We were impressed by Mark and Prior's professionalism and efficiency. Happy to recommend both on the basis of our experience....
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“We have let a flat from Priors for the last 8 ......”

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Aug 26,2016
Minithumbup
By: 'Nick'
Aug 26,2016
0 people found
this helpful
We have let a flat from Priors for the last 8 years and they have been fantastic throughout. They are a very friendly team and nothing was ever too much trouble for them. The process of giving notice and moving out has been efficient and painless. ...
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Comment on agent fees
Nobody likes agency fees but Priors have always been very fair and under the market rate.
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By: Claire Peters
Sep 09, 2016
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The end of an era... 8 years flew by. Hope you will be happy in your new home. ...

“I have been very happy with the service I provided ......”

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Aug 22,2016
Minithumbup
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Claire
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Mark
By: 'Liz'
Aug 22,2016
0 people found
this helpful
I have been very happy with the service I provided from Priors. The Agents I spoke with (Clair and Mark) were very helpful and listened to me if I ever had a problem. I have recently moved on to a new flat, and Priors were ...
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Comment on agent fees
The fees are about average in line with other agents in the city.
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By: Claire Peters
Aug 22, 2016
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Thank you Elizabeth for your comments. I am glad your tenancy ran smoothly & we wish you the best of luck in your new home. ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:23 AM 02/11/2016 by allAgents

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