Morris Marshall & Poole
Newton, Newtown, SY16
2.1/5, 10 reviews
30% recommended
100% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
60% lettings fee satisfaction

“After trying to find a property in the Powys area, ......”

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May 01,2015
Minithumbdown
By: 'moringa'
May 01,2015
2 people found
this helpful
After trying to find a property in the Powys area, we contacted MMP as they seemed to have a lot of suitable properties. As a trust we are unable to follow the conventional rules that would apply however we were happy to pay all fees any fees that would have been paid by an applying tenant plus up to 6 months rent advance for the landlord. Emails were not always responded to, upon calling nobody seemed to have heard of us despite sending central emails and correspondance for over a month, upon asking about prospective properties we were told they were available, upon making further enquiries, material response was not provided e and then the next contact we would always be told the properties were in the middle of application as if someone else was given preferential treatment.
Upon trying to move forward and giving further information new policy rules were then introduced that had not been disclosed from the outset, which is we were made aware of then we would have been able tocomply.

Tried to contact to discuss moving forward and if there was ian issue, was interrupted when trying to explain then passed on the manager who was extremely rude by being short and curt.

Never ever had such an negative experience working with any estate agents as landlords or as tenants.

cant say we wouldnt use them again because we found them impossible to use in the first place so we do not know what using them would be like.

We suspect form readin their application and their attitude to us not being able to fill in the application as it wasnt applicable, and they didnt have suitable alternative as the reason for their barrier attitude, which would exclude us from procuring property, and they seemed inflexible to modify .

we believe this could be (but do not know) that it is possible to make money from non refundable application and fees .their application also allows them the right to possibly sell on information obtained from their application as they expect you to sign stating they can distribute the information in the application on to 3rd parties meaning that you also pay them to potentially refuse you plus give away your details,to 'apply for one of their properties, plus there is no guarantee the landlord will not pull out.

As stated we made offers to pay on several occassions we did not expect a 'free service'

of course we do not know what the problem was, tried to ask but was shot down and interrupted and didnt get the opportunity to express any concerns

Positives, they have an accessible website with good discriptions and easy to navigate.
Was this helpful? Yes
By: NPE
May 06, 2015
We note your comments on the above website and have undergone an internal review of our operations in this matter. We are always open to constructive comments regarding our letting procedures which, incidently, are always under review and being improved upon all the time. But to just launch your views without contacting a Senior Manager or Partner leaves us staggered.. At all times during the course of your dialogue with one of our senior staff members, we have been most courteous and straight with your representatives who don't seem to understand that a tenancy cannot be finalised if the applicant has not viewed. This will only lead to future problems and the final decision is with our client landlords, not the letting agent. It's not our property.
As regards selling on any details , this won't happen as we are bound by the Data Protection Act. We do appreciate your position but feel this 'kneejerk' reaction has certainly soured your relationship with us and may have influenced our landlord clients decision not to consider an appplication from any parties such as yourselves. We don't believe that your verbal comments were cut short as you state. The writer has worked with the lady you mentioned in your comments since 1993 and cannot remember anything like this being mentioned before and probably never will again.
Regarding the individual properties you mention, the landlords on these were contacted and they were concerned that a large number of people could have been living in the house, the house would have been let to yourselves with no record as to who would have been occupying the property and a lack of control over the tenants thereafter. In their opinion this would certainly not have been acceptable to them.
Don't shoot the messenger!
By: MMP
May 04, 2015
We take customer service very seriously at MMP as do all of our staff. We manage over 600 properties and we believe we provide an excellent service for both landlords and tenants. We're disappointed to read the comments from the anonymous reviewer. If they contact us we would like to discuss the situation. They can email newtown@morrismarshall.co.uk and we will ensure one of our team contacts them.

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Opening Hours
Address

Morris Marshall & Poole
10 Broad Street
Newtown
Powys
SY16 2LZ
01686 626160

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £150,000 £385,000
Lettings 50% 60% £510 £695
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 3 0 0 1 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“Placed for sale in August 2020 with the Newto......”

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Jan 13,2021
Minithumbup
By: 'Hugh'
Jan 13,2021
0 people found
this helpful
Placed for sale in August 2020 with the Newtown office after realising the agent I was with was not performing. MMP were outstanding in every respect they obtained 12 viewings in 13 days (Inclusive of weekends) whereas the other agent managed 3 in 5 weeks. Their communication was brilliant and ...
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“Newtown property...”

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Oct 17,2019
Minithumbup
By: 'Iwan'
Oct 17,2019
0 people found
this helpful
Friendly, helpful service from a long established Mid Wales firm. Quick sale achieved without difficulty. Would recommend without hesitation. Thank you....
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“Simply they promised me the property with av......”

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Oct 02,2019
Minithumbdown
By: 'Fatma'
Oct 02,2019
2 people found
this helpful
Simply they promised me the property with avoice mail confirmation then later they change their mind cause my current landlord back in time turned up after 3weeks of ignoring the ref request and said that I am a noisy neighbour.JUST AFTER I handed the ...
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“Disgusting service from this estate agent.Was due my deposit ......”

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Oct 12,2017
Minithumbdown
By: 'Michelle'
Oct 12,2017
5 people found
this helpful
Disgusting service from this estate agent. Was due my deposit back as stated in the contract 10 days after handing the keys back. Have called various times and 12 days later still no deposit each after being told it would be paid back. Staff member Andrew has ...
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“We have recently sold our property with MMP.The service ......”

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Jul 27,2017
Minithumbup
By: 'Elaine'
Jul 27,2017
0 people found
this helpful
We have recently sold our property with MMP.The service that we have received from start to finish has been very professional. We have dealt with Mrs Orrells and Mr A Turner mainly and they have both been brilliant in dealing with the sale....
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“I recently dealt with MMP and found their customer service ......”

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Jun 21,2017
Minithumbdown
By: 'Zoe93'
Jun 21,2017
8 people found
this helpful
I recently dealt with MMP and found their customer service absolutely appalling and extremely bias. They lack the ability of making you feel comfortable buying a property, especially as a cash buyer willing to pay the full asking price because they were too demanding and ...
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“Very unhelpful staff. I will never recommend this company. For ......”

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Jun 20,2017
Minithumbdown
By: 'Nghi'
Jun 20,2017
6 people found
this helpful
Very unhelpful staff. I will never recommend this company. For buying, selling or rental. They made you feel uneasy, even when you are the buyer....
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Comment on agent fees
They get paid to much for the lack of work.
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“Do not ever expect your call returned. After paying our ......”

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Sep 08,2016
Minithumbdown
By: 'One'
Sep 08,2016
2 people found
this helpful
Do not ever expect your call returned. After paying our fees for reference and credit checks, came back with a nil income because rent4sure who they use can not read an application nor a bank statement. Actually managed to get a call back about ...
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Comment on agent fees
They would be rather good had we come to any outcome, but as yet, we have still not seen what they are doing for them.
Was this helpful? Yes
By: Andrew Turner
Sep 08, 2016
View all comments (1)
Further to your comments which we do not agree with, if you wish to contact myself I will be pleased to discuss the matter with you in private. Andrew Turner, Morris Marshall & Poole 01686 626160 ...

“After trying to find a property in the Powys area, ......”

Share on :
May 01,2015
Minithumbdown
By: 'moringa'
May 01,2015
2 people found
this helpful
After trying to find a property in the Powys area, we contacted MMP as they seemed to have a lot of suitable properties. As a trust we are unable to follow the conventional rules that would apply however we were happy to pay all fees ...
read full review
Was this helpful? Yes
By: NPE
May 06, 2015
View all comments (2)
We note your comments on the above website and have undergone an internal review of our operations in this matter. We are always open to constructive comments regarding our letting procedures which, incidently, are always under review and being improved upon all the time. But to just launch your views without contacting a Senior Manager or Partner leaves us staggered.. At all times during the course of your dialogue with one of our senior staff members, we have been most courteous and straight w ...

“Closed up shop over half hour before they should have. ......”

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Aug 23,2014
Minithumbdown
By: 'joe'
Aug 23,2014
2 people found
this helpful
Closed up shop over half hour before they should have. Leaving the front door at 16.55. Then speaking to me with a very aggressive attitude as though i was in the wrong. Not what i would expect of an employee that should be helping customers....
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Was this helpful? Yes
By: Staff
Aug 26, 2014
View all comments (1)
Dear Joe We are sorry to here your dissatisfaction with us, please attend our Newtown office and we will be happy to resolve this problem as soon as we can for you. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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