home agent uk
Colchester, CO4
2.1/5, 9 reviews
22% recommended
0% lettings valuation accuracy
0% lettings fee satisfaction

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“This agency is good at their business, that is, EARNING ......”

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Apr 28,2015
Minithumbdown
By: 'TenantHatcher'
Apr 28,2015
3 people found
this helpful
This agency is good at their business, that is, EARNING MONEY, and they sure know how to do so. First of all, the rent I was paying included bills but we could not use the heating when we wanted. It was programmed to come up a couple of hours at night and a couple of hours in the morning only. Of course this didn't allow the room to warm up and it was always freezing. Then some days the heating would not come at all for no reason. My room was fine but my mattress was the worst I've slept in. The springs were so protruding that they BRUISED my hips if I slept on my side, and I would wake up with backaches everyday. The flushes were horrible, it took 10 min for the cisterns to fill up with a tiny bit of water that wasn't enough to get rid of the waste, so the toilets were often clogged. Then came the problem with the internet. We went a whole MONTH without internet. They told us there was a problem with the line and that they were trying to sort it out. A problem with the line would never take a month. Obviously this was a lie. We found out by reading a letter from Sky that the contract had ended and it had to be renewed. I doubt that renewing a contract takes a month, but anyways. Why didn't they tell us the truth? They did get a temporary internet connection (a top-up hub) that was impossibly slow and I literally could not even get Google to run. We could check our emails on our phones a not much else, I had to constantly top up my phone in order to be able to at least write to my family abroad. Being university students, we rely on the internet a lot. Then they promise a weekly cleaner but you hardly see her once a month. She lied to me when I asked her what time she usually came around, because she said she came every week.
The worse part comes at the end of the contract. They kept my deposit even if the room is squeaky clean. Even if you do get your deposit back, first they will charge you around 40 pounds for a check-out inventory, and another 40 or so to give you your deposit.
First, you're required to hire a professional carpet cleaner and show them the receipt. I did this and they were still not happy because my cleaner had not removed the furniture, so they said there was dust on the floor around it (how is a man going to remove a iron wrought bed that has probably been put together INSIDE the room because it does not fit THROUGH THE DOOR?). Obviously the carpet was perfectly clean and this was just an excuse to keep my money. Now, very unfortunately and even though I cleaned very well, I left a tissue behind my dresser. This was their reason to render the room dirty and charged me a professional cleaning of the room. Then, they charged me a finder's fee of 180 POUNDS because I notified them too late (three weeks) of my end of contract, but the next day (and the following days as well) they had people viewing my room; obviously it didn't take them long to find a finder, so why this unfair amount of money?
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Opening Hours
Address

home agent uk
39 Purvis Way, Highwoods, Colchester,
Colchester
Essex
CO4 9FN

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 0% £369 £563
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 2 6 0 0 0 0 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“As the other reviews have said they're just m......”

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Mar 24,2021
Minithumbdown
By: 'Disgruntled'
Mar 24,2021
0 people found
this helpful
As the other reviews have said they're just money grabbers! At the end of my tenancy for leaving a spotless room I got a £45 room cleaning charge, £45 carpet cleaning charge and £10 to wash the mattress protector! Absolute joke. Took 4 weeks to return what was left ...
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“This agency is good at their business, that is, EARNING ......”

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Apr 28,2015
Minithumbdown
By: 'TenantHatcher'
Apr 28,2015
3 people found
this helpful
This agency is good at their business, that is, EARNING MONEY, and they sure know how to do so. First of all, the rent I was paying included bills but we could not use the heating when we wanted. It was programmed to come up ...
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“An absolute joke! Money grabbers who do not give a ......”

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Jul 01,2014
Minithumbdown
By: 'Fergal'
Jul 01,2014
8 people found
this helpful
An absolute joke! Money grabbers who do not give a toss about anything you have to say to them. Very difficult to contact. Tried reporting a faulty shower - took me 3 days before I got through to someone. Damage caused by this is now being ...
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“I recently moved out of one of HomeAgent UK's properties. ......”

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Mar 12,2014
Minithumbup
By: 'Natalie'
Mar 12,2014
0 people found
this helpful
I recently moved out of one of HomeAgent UK's properties. I received my full deposit within a few days of moving out without any issues or chasing needed on my part. I have lived in two of their properties and can quite honestly state that ...
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“Avoid this company extremely unprofessional. Most probably the will never ......”

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Feb 17,2014
Minithumbdown
By: 'Simon'
Feb 17,2014
3 people found
this helpful
Avoid this company extremely unprofessional. Most probably the will never return your deposit. I am waiting my one for 5 mounts and still nothing I have to hide my number when I am calling then otherwise nobody pick the phone. In fact I have so many ...
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“I have lived in a few rented properties over the ......”

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Feb 04,2014
Minithumbup
By: 'Robin'
Feb 04,2014
0 people found
this helpful
I have lived in a few rented properties over the years, and would consider myself to be an experienced tenant, as such I am very pleased to write a good review of an agent. In my experience the service this agent has shown has been ...
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“This company is the worst agency I have had in ......”

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Feb 05,2013
Minithumbdown
By: 'unhappy'
Feb 05,2013
3 people found
this helpful
This company is the worst agency I have had in my life they have 0 customer services and do not listen to you unless you turn into a nightmare for them. They do not look after the properties like we are suppose to have a cleaner ...
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What agent could do to change your mind?
Look after the properties, fix problem alot quicker
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“Letting agent Tracy was very unprofessional and deliberately refused to ......”

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Mar 18,2012
Minithumbdown
By: 'Tenant'
Mar 18,2012
3 people found
this helpful
Letting agent Tracy was very unprofessional and deliberately refused to show me around the property that I wanted to rent (landlords take note!) and kept postponing the viewing date. Their office is set up in a back garden shed/conservatory at 39 Purvis Way, Colchester and ...
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By: HomeAgent UK
Sep 30, 2012
View all comments (1)
As this is an anonymous review, it is impossible for us to verify its contents, it could be a disgruntled competitive agent, or a tenant that we successfully evicted for non-payment etc. However we did have a rogue agent working for us who we caught cancelling viewings and re-arranging appointments. The individual concerned would send messages using Tracy's name, and he was sacked when we discovered his behavior. We cannot confirm that this was the case with this potential tenant, however the ti ...

“Awful! they claim zero deposit scheme but take the money ......”

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Sep 12,2011
Minithumbdown
By: 'L.'
Sep 12,2011
5 people found
this helpful
Awful! they claim zero deposit scheme but take the money in different ways, before you know it more and more fees have accumilated! carpets filthy even though its promised to be changed/cleaned - never is, keys dont work, repairs never seen to, calls and ...
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By: Administrator
Sep 28, 2012
View all comments (1)
This tenant, whose name is incorrect, left the property in question owing a lot of money, no wonder he doesn't like us, because we are chasing him and his guarantor for payment of his rent owed, and he was evicted from the house! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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