Saxons Estate Agents
Colchester, CO1
2.4/5, 35 reviews
40% recommended
60% sales valuation accuracy
71% sales fee satisfaction

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“We lived in the same property in Colchester for two ......”

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Apr 28,2015
Minithumbdown
By: 'Miles'
Apr 28,2015
4 people found
this helpful
We lived in the same property in Colchester for two years and our experience with Saxons was terrible and at time infuriating. They clearly are not interested whatsoever in the tenants of the properties they manage, even though they charge extortionate fees. When we requested a copy of our contract, we were told this would cost us ‚£50. When we moved in the property turned out to be unfurnished, even though we had been explicitly told upon visiting that it would be furnished. The management was so bad that our landlord decided to stop working with them once we moved out and manage the property himself. If we needed to arrange repairs they would never respond. The landlord would send his own handyman who told us not to bother contacting Saxon's as they never passed on messages. Instead, we dealt directly with him. At the end of our property Saxons would turn up unannounced with new potential tenants to visit our property and would tell us that they had tried to call us (even though we did not receive any messages). They would then be aggressive towards us and blame us for their miscommunication. At occasions during the viewing process for new tenants they would sit in their car parked across the street and watch us leave the house. We had a feeling that they might be entering the house once we left. We never missed a rent payment during our two years in the house, however our landlord told us that Saxons would take three weeks to transfer the rent and would blame us by saying the reason for the delay was that we had failed to pay the rent. I would highly warn anyone from renting a property from Saxons!
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Opening Hours
Address

Saxons Estate Agents
106 High Street
Colchester
Essex
CO1 1TH
01206 517778

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 71% £170,000 £290,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
6 2 4 15 3 1 1 1 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings
Latest Properties

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“Awful service, felt that they were working fo......”

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Jun 02,2020
Minithumbdown
By: 'Aran'
Jun 02,2020
0 people found
this helpful
Awful service, felt that they were working for the buyer throughout, valuation was miles out which cost me thousands. The sale took over 6 months to complete. To top it off when sale went through I was threatened with bailiffs if I didn't pay within 5 days, ...
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“My son and his university friends rented a......”

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Oct 18,2019
Minithumbdown
By: 'martin'
Oct 18,2019
0 people found
this helpful
My son and his university friends rented a house in Colchester from them which was appalling,actually it was quite dangerous on first inspection a year ago , it really wasnt fit for purpose .They accepted this at the time and the said the owner lived ...
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“Very supportive...”

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May 02,2018
Minithumbup
By: 'Isabella'
May 02,2018
0 people found
this helpful
Adrian's been very supportive and transparent through the process of renting my property. He has always respond to my questions on timely manner and works hard outside office hours to reply my questions...
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Comment on agent fees
Excellent
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“Great team - really happy...”

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Apr 30,2018
Minithumbup
By: 'Barry'
Apr 30,2018
0 people found
this helpful
We felt very disappointed in the support we received from our appointed solicitor and without Adrian's constant checking on our behalf we feel that the sale would have fallen through. He was invaluable in the whole process....
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“Helpful company...”

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Apr 30,2018
Minithumbup
By: 'Jerry'
Apr 30,2018
0 people found
this helpful
I was put off by some of the reviews. The guys at Saxons we're so helpful I'm pleased I phoned them...
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Comment on agent fees
Very good
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“Great Agent...”

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Apr 27,2018
Minithumbup
By: 'Steve'
Apr 27,2018
0 people found
this helpful
Great communication and support from Saxons. They went above and beyond for us. We are looking for buy another rental property and will be back to speak to the team about managing it....
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Comment on agent fees
Excellent
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“Great team...”

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Mar 19,2018
Minithumbup
By: 'David'
Mar 19,2018
0 people found
this helpful
Saxon Property gave a great service, kept us up to date with sales progress without being intrusive. Never have I met such an efficient and hard working team....
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Comment on agent fees
Went above and beyond
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“Myself and my partner had a great experience renting for ......”

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Mar 15,2018
Minithumbup
By: 'Burton'
Mar 15,2018
0 people found
this helpful
Myself and my partner had a great experience renting for the first time with Saxons, the entire process was hassle free and the staff went out of their way to accommodate us and our needs enabling us to move in to a beautiful flat without ...
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Comment on agent fees
Very good
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“I was recommended by a friend to Saxons in Colchester. ......”

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Mar 15,2018
Minithumbup
By: 'Jake'
Mar 15,2018
0 people found
this helpful
I was recommended by a friend to Saxons in Colchester. I am pleased to say these guys are fantastic to work with. They let me flat with a few days....
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Comment on agent fees
Fantastic
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“Michelle is a professional. Very approachable, polite and respectful. She ......”

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Mar 09,2018
Minithumbup
By: 'Lizzie'
Mar 09,2018
0 people found
this helpful
Michelle is a professional. Very approachable, polite and respectful. She helped and assisted us with getting our tenancy agreement. It was pleasure dealing with her....
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Comment on agent fees
Good
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“Daniel at Saxon Property was absolutely brilliant! Going way over ......”

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Dec 18,2017
Minithumbup
By: 'Michaela'
Dec 18,2017
0 people found
this helpful
Daniel at Saxon Property was absolutely brilliant! Going way over what was expected of him! He kept us updated all the way through our house sale. I would highly recommend Saxons Property....
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Comment on agent fees
Very competitive
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“Only put 1 star as it makes you, but there is ......”

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Oct 18,2017
Minithumbdown
By: 'Kelly-jane'
Oct 18,2017
1 people found
this helpful
Only put 1 star as it makes you, but there is a reason for low ratings and no comments. This is because saxons team make excuses and project and nothing actually gets sorted. Not got a good reputation for themselves in more ways than one....
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“Being a landlord I wanted an agent that could find ......”

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Oct 15,2017
Minithumbup
By: 'Andrew'
Oct 15,2017
0 people found
this helpful
Being a landlord I wanted an agent that could find me a good quality tenant. I met Marcus who came to my property he was brilliant and delivered everything he promised. I then spoke with Daniel who actually found me a tenant in record time! ...
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Comment on agent fees
Great fee's very competitive
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“AVOID THIS COMPANY AT ALL COSTS! I have to agree ......”

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Sep 22,2017
Minithumbdown
By: 'Desera'
Sep 22,2017
1 people found
this helpful
AVOID THIS COMPANY AT ALL COSTS! I have to agree with previous reviewers. They are not only disorganised and incompetent but some of their staff were rude, and not entirely honest with us. The prices that they charge are outrageous for the service they supply. ...
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Comment on agent fees
Far too high for the quality of service provided.
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“These people are so incompetant and I don't really understand ......”

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Aug 10,2017
Minithumbdown
By: 'Xariv'
Aug 10,2017
0 people found
this helpful
These people are so incompetant and I don't really understand why they are in the business. If this agency didn't provide decent houses, I don't know how they would stay in business. Seriously, if you need to sort out something with them, expect to find ...
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Comment on agent fees
Extremly high
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“If I could give them zero stars I would. AVOID ......”

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Aug 08,2017
Minithumbdown
By: 'Valentina'
Aug 08,2017
0 people found
this helpful
If I could give them zero stars I would. AVOID AT ALL COSTS!!. These people don't respect nor care about anything. They kept us waiting for a month, only to tell us less than 2 weeks before the potential moving in date that the landlord had ...
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Comment on agent fees
Really expensive, but we got our money back.
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“We viewed a large 6 bedroom house with 2 toilets a bathroom, ......”

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Apr 11,2017
Minithumbdown
By: 'VeryUnhappyCustomer'
Apr 11,2017
4 people found
this helpful
We viewed a large 6 bedroom house with 2 toilets a bathroom, ensuite, garage, kitchen and utilities room. It was in decent condition from the quick look but there was a few broken things that they said they would fix. £283 agency fees, per person. To take the ...
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Comment on agent fees
Bad.
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“we are pensioners rented a property from Saxons estate agents ......”

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Oct 31,2015
Minithumbdown
By: 'george'
Oct 31,2015
13 people found
this helpful
we are pensioners rented a property from Saxons estate agents for 4years (crooks) staff very rude and threatening, fees extortniate . I wanted to end tenancy due to council offering retirement bungalow was told to pay them ‚£800 for admin. to do so .We were bullied into ...
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“I had this exact situation recently as so many others! ......”

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Sep 28,2015
Minithumbdown
By: 'Georgia'
Sep 28,2015
12 people found
this helpful
I had this exact situation recently as so many others! My partner and I were trying to rent a flat - the referencing took a month? Which we know it clearly shouldn't! We paid 950 off our deposit a month before, and seeing as we are ...
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What agent could do to change your mind?
As a director of a company, you have absolute control over everything that goes on. When it was very clear that we should have been refunded our fees, Daniel said that he needed to speak to Georgina first. No he didn't, what he could do would be to refund me the fees that weren't lost due to any fault of my own and deal with the problems at hand instead of waiting around.
Attached Filesnbsp;
Comment on agent fees
Altogether we paid 576 pounds! That's ridiculous to start off, but every other company (even smaller ones) charge much less than this, and they didn't help us whatsoever throughout the process, except when they purposefully made things difficult for us!
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“The above agent for this company was unbelievably rude and ......”

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Aug 17,2015
Minithumbdown
By: 'Nuthurst'
Aug 17,2015
8 people found
this helpful
The above agent for this company was unbelievably rude and very threatening in his behaviour and is a disgrace as an agent Property withdrawn from them Reported to ombudsman...
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“All of the staff at Saxons are rude, aggressive and ......”

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Jul 27,2015
Minithumbdown
By: 'Abbey'
Jul 27,2015
9 people found
this helpful
All of the staff at Saxons are rude, aggressive and incompetent. We didn't renew the tenancy because we didn't want to have to deal with Saxons anymore. They took months to report problems to the landlord. They turned up without any notice to show prospective ...
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What agent could do to change your mind?
Hired a completely new set of staff
Attached Filesnbsp;
Comment on agent fees
Absolutely shocking - they hardly provide any service so what are the fees for?
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By: Georgia
Sep 09, 2015
View all comments (1)
I had this exact situation recently! My partner and I were trying to rent a flat - the referencing took a month? Which we know it clearly shouldn't! We paid 950 off our deposit a month before, and seeing as we are no longer moving in, we need to show them our receipt to even get it back! Apparently, our references failed but it was actually false information from Georgina herself. THEN whilst our application was still going through, they reuploaded our flat to Rightmove and started referencing f ...

“This company has no customer service, either to the landlord ......”

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Jul 03,2015
Minithumbdown
By: 'Poor'
Jul 03,2015
6 people found
this helpful
This company has no customer service, either to the landlord OR tenant. They are purely after your money, as a managing agent, forget it. You will never get it managed but they will continue to charge, even after you cancel the management for bad service. ...
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“We lived in the same property in Colchester for two ......”

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Apr 28,2015
Minithumbdown
By: 'Miles'
Apr 28,2015
4 people found
this helpful
We lived in the same property in Colchester for two years and our experience with Saxons was terrible and at time infuriating. They clearly are not interested whatsoever in the tenants of the properties they manage, even though they charge extortionate fees. When we requested ...
read full review
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“When our offer to purchase the property was accepted we ......”

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Feb 17,2015
Minithumbdown
By: 'Unhappy'
Feb 17,2015
4 people found
this helpful
When our offer to purchase the property was accepted we were asked to pay ‚£250 to take the property off the market, when we asked if this would come off the sale price we were told by the member of staff Yes I think so. We ...
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What agent could do to change your mind?
everything
Attached Filesnbsp;
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“I used Saxons for my first ever experience into the ......”

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Feb 04,2015
Minithumbup
By: 'GreenAir83'
Feb 04,2015
0 people found
this helpful
I used Saxons for my first ever experience into the housing market and I was warned that buying or renting a home would be one of the most stressful experiences I would face, the agent only adding to the pain! However, the staff at Saxons ...
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“We have used Saxons for 3 years now as managing agent ......”

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Oct 04,2014
Minithumbup
By: 'Nick'
Oct 04,2014
0 people found
this helpful
We have used Saxons for 3 years now as managing agent on our property. We initially did considerable work on the property after purchasing it to get it into a good state of repair for tenants. Saxons offered us a good service which we found to ...
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“ATTENTION please!!!Saxons is the worst letting agency ever! Would ......”

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Jul 09,2014
Minithumbup
By: 'Angry'
Jul 09,2014
6 people found
this helpful
ATTENTION please!!! Saxons is the worst letting agency ever! Would let in a property to live still dirty. Wouldn't do anything about it. Electricity meter reading was wrong. They never deal with any issues, would not show up on agreed property viewing, would not answer ...
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Comment on agent fees
As property were dirty when we have moved in I am in doubt if we will be getting deposit back after reading different reports.
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“NOTICE TO ALL LANDLORD/LANDLADIES IN THE ESSEX AREA¢â‚¬Â¦.I ......”

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May 06,2014
Minithumbdown
By: 'BAD'
May 06,2014
5 people found
this helpful
NOTICE TO ALL LANDLORD/LANDLADIES IN THE ESSEX AREA¢â‚¬Â¦.I had 3 different estate agents that were seeking percentile tenants for a house I am the landlord of¢â‚¬Â¦.Saxons Colchester Essex managed to secure a finders only tenant fee¢â‚¬Â¦.On showing the tenant around the property ...
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“The worse estate agents I've ever dealt with. Rude, aggressive, ......”

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Dec 13,2013
Minithumbdown
By: 'saxonsfun'
Dec 13,2013
4 people found
this helpful
The worse estate agents I've ever dealt with. Rude, aggressive, incompetent, racist. I've been renting a lovely house in Colchester for over 1.5 year, never missed a payment and have a great relationship with my landlord. I am not going to extend the contract only because ...
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“Worst rent agency I have ever seen!!!!!Charge for everything ......”

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Dec 12,2013
Minithumbup
By: 'Ruslan'
Dec 12,2013
4 people found
this helpful
Worst rent agency I have ever seen!!!!! Charge for everything and charges are very high. Poor service. Don't care about clients. Always trying to find a way to extra charge you...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Saxons Estate Agents, Colchester CO1 1TH


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