Platinum Property Agents
Worcester, WR2
1/5, 6 reviews
0% recommended
0% lettings valuation accuracy
40% lettings fee satisfaction

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“Avoid these jokers like the plague. They will try and ......”

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Apr 27,2015
Minithumbdown
By: 'Tenant'
Apr 27,2015
2 people found
this helpful
Avoid these jokers like the plague. They will try and screw every penny that they can out of you. Their house inspections are a farce, they make claims and provide no evidence. I went to the DPS and Arbitration to challenge them and they made false claims, lost the Move In Inventory and submitted false claims/bills for work that was not done. They also dragged out the deposit over four or so months. Avoid this firm at all costs.

DPS & Arbitration found that they had over-claimed by hundreds of pounds and basically halved everything as a compromise. The report said that they were overcharging, claiming for work not done, not providing bills and had also made false claims about paperwork. These guys are to be avoided. When asked to prove that they had recorded all of these claims on inspection reports they said we do not have to. If you do rent from them take your own photos of the house and demand that they take photos during any inspection.
What agent could do to change your mind?
Been honest, returned emails or phone calls, been consistent.
Attached Filesnbsp;
Was this helpful? Yes
By: Gareth Evans
Jun 06, 2015
No business wants complaints and we are sorry we didn't meet your expectations on this occasion.
Your comments are interesting in that they highlight common misconceptions about the agents role and the process.
- All deposits have to be protected by landlord or agent and have a prescribed dispute procedure.
- Platinum uses the DPS custodial service which means the money is held by the DPS directly and can only be released when both sides agree. This is the most secure method for the tenant as the alternative insured methods are open to abuse as the landlord and agent could still access the money without the tenants knowledge. The tenant in these circumstance would have a long winded process to claim on the insurance.
- The custodial system however is slow to process and go to arbitration which is independent and evidence based. A 4 month delay is not uncommon.
- Where landlords complete works themselves to avoid contractors charges it is common not to have receipts which can leave landlords out of pocket when making a claim.
- A claim is based on the cost of returning the property to the original condition the landlord does not have to complete the works. EG If a shelf is damaged by a tenant there is no requirement for the shelf to be replaced for the next tenant the landlord could decide not to provide one for the next tenant but he has still lost a shelf. So his claim is valid.
- Agents work on behalf of the landlord protecting their investment and will act in the interests which includes advising them what is reasonable to claim.
Please note Platinum does not charge for the additional work for handling disputes so any time spent is lost. Unlike many other agents we do not ask our contractors for kick back commission so tenants are only charged the genuine cost not an inflated figure.
In this case we offered the tenant a settlement figure which was rejected and received more than double back from the DPS back for our landlord based on the evidence including start pictures, regular inspections and warnings and check out report.
We manage over 700 tenancies and can count the disputes on one hand. Obviously we can always do better and revised documentation and procedures for 2015 should help.
Apologies again for your inconvenience

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Opening Hours
Address

Platinum Property Agents
15 - 17 St. Johns
Worcester
Hereford and Worcester
WR2 5AE
01905 426000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 0% 40% £500 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 5 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings
Latest Properties

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“Teerible. I totally agree with all the reviews above 1 ......”

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Jan 06,2020
Minithumbdown
By: 'Paolo'
Jan 06,2020
2 people found
this helpful
I totally agree with all the reviews above 1 star is far too much if we consider the way how they treat people, this people really do not deserve to be in the business...
read full review
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“Awful estate agents. Made many false accusations. Had monthly inspections ......”

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Dec 10,2017
Minithumbdown
By: 'John'
Dec 10,2017
7 people found
this helpful
Awful estate agents. Made many false accusations. Had monthly inspections but they still would come randomly without any warning as they had mixed up dates from their end. Terrible organisation, constantly having to repeat ourselves in emails. Good luck getting your deposit back. Avoid these ...
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“Please heed what this and all the other reviewers are ......”

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Mar 10,2016
Minithumbdown
By: 'DenzilB'
Mar 10,2016
5 people found
this helpful
Please heed what this and all the other reviewers are saying. These are Cowboys and nasty ones at that. As tenants we were given 2 addenda to the Tenancy Agreement by this company which they claimed to be legally binding and had to be signed by ...
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What agent could do to change your mind?
Bad. They are worthless and care only about money.
Attached Filesnbsp;
Comment on agent fees
Bad. They are worthless and care only about money.
Was this helpful? Yes

“Never ever choose Platinum. They take weeks to sort out ......”

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Sep 02,2015
Minithumbdown
By: 'amyH'
Sep 02,2015
4 people found
this helpful
Never ever choose Platinum. They take weeks to sort out any maintenance issues, to answer emails, the phone, to call you back. They don't do their paperwork properly which leaves the opportunity for them to screw you over with your deposit. If you do get ...
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Was this helpful? Yes
By: Gareth Evans
Sep 02, 2015
View all comments (1)
Sorry we didn't meet your expectations on this occasion. Contrary to your comments Platinum aim to respond to maintenance issues promptly and therefore I would be interested to investigate the specific issues you are referring to. Generally the deposit process is straight forward and a comparison of the condition of the property at the start of a tenancy with the condition of the property at the end. I am happy to review the charges requested on behalf of our landlord and see whether they we ...

“Avoid these jokers like the plague. They will try and ......”

Share on :
Apr 27,2015
Minithumbdown
By: 'Tenant'
Apr 27,2015
2 people found
this helpful
Avoid these jokers like the plague. They will try and screw every penny that they can out of you. Their house inspections are a farce, they make claims and provide no evidence. I went to the DPS and Arbitration to challenge them and they made ...
read full review
What agent could do to change your mind?
Been honest, returned emails or phone calls, been consistent.
Attached Filesnbsp;
Was this helpful? Yes
By: Gareth Evans
Jun 06, 2015
View all comments (1)
No business wants complaints and we are sorry we didn't meet your expectations on this occasion. Your comments are interesting in that they highlight common misconceptions about the agents role and the process. - All deposits have to be protected by landlord or agent and have a prescribed dispute procedure. - Platinum uses the DPS custodial service which means the money is held by the DPS directly and can only be released when both sides agree. This is the most secure method for the tenant a ...

“This agency did nothing for me as a landlord.When ......”

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Sep 23,2014
Minithumbdown
By: 'Disgruntled'
Sep 23,2014
2 people found
this helpful
This agency did nothing for me as a landlord. When the tenancy ended they returned the tenant's deposit in fill , less £29 for locks i had to replace as keys were not returned. Platinum completely ignored the fact that multiple tenants had occupied the house in ...
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Comment on agent fees
They did NOTHING!!!!!!!!!!
Was this helpful? Yes
By: Gareth Evans
Jun 06, 2015
View all comments (1)
Always disappointing to receive complaints and more so when this is so far from the truth. Often part of the agents role is to advise landlords of their legal responsibilities and to accept the terms of the agreement they have entered into with their tenant. We act for the landlord and sometimes that means stopping the landlord from breaching their obligations and making unreasonable claims. Landlords need to be aware that they are not permitted to visit and enter the house without permission ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Platinum Property Agents, Worcester WR2 5AE


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