Bolton, BL1
4.4/5, 42 reviews
88% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
93% lettings fee satisfaction

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Opening Hours
Address

Northwood
3 Marsden Road
Bolton
Lancashire
BL1 4AA
01204 363626

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £66,500 £305,000
Lettings 100% 93% £300 £900
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
15 0 10 5 8 0 2 0 2 0
Areas covered
  • BL1
  • Westhoughton
  • BL2
  • Horwich
  • BL3
  • Bolton
  • BL4
  • BL5
  • BL6
  • BL7
  • BL8
  • BL9
  • BL0
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS DPS
Latest Properties
Images & Videos

“Hi all I was dealing Lauren McHenry regarding......”

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May 04,2021
Minithumbup
By: 'Raj'
May 04,2021
0 people found
this helpful
Hi all I was dealing Lauren McHenry regarding on purchase of a property.To be very honest she was brilliant all the way through from viewing the property to the completion. Yes it look as very long than we actually thought but that was the ...
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“Excellent service provided, Outstanding commu......”

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Jan 14,2021
Minithumbup
By: 'Fatima'
Jan 14,2021
0 people found
this helpful
Excellent service provided, Outstanding communication from start to finish, Special thanks to Lauren who kept me updated all the time, she was very polite and soo helpful, Thank you. Definitely Will be using them again...
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By: Lauren McHenry
Jan 14, 2021
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Thank you so much for your review Fatima. I know the purchase took a little longer than we'd have liked but thank you for your patience throughout! If you need anything in the future please let us know :) Lauren ...

“Took me weeks to get my deposit back...”

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Jul 16,2020
Minithumbdown
By: 'Derek'
Jul 16,2020
0 people found
this helpful
Took me weeks to get my deposit back even though the house was clean and no damage. Rip off merchants these lot. Avoid at all costs....
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Was this helpful? Yes
By: STEPHEN ADAMS
Jul 21, 2020
View all comments (1)
Derek, I am sorry to hear you were not happy with the time it took to receive back your deposit. That said, we have no record of you as a tenant of ours nor as a tenant from the recently acquired company that we took over the portfolio from so we cannot investigate your claim; additionally we have checked our e-mail log and we never seem to have received an e-mail from your name. What I can say is that there is no benefit to ourselves in delaying deposit repayments as all deposit monies are ei ...

“Above and Beyond...”

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Jun 17,2020
Minithumbup
By: 'David'
Jun 17,2020
0 people found
this helpful
Gaynor and her team were excellent and professional at all times. We had a difficult and demanding tenant and Northwood Bolton did an excellent job of navigating the needs of all parties to a successful conclusion. Even after we took our property off the market ...
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“Fantastic service...”

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Aug 18,2019
Minithumbup
By: 'Catherine'
Aug 18,2019
0 people found
this helpful
We used Northwood to sell our first home. From start to finish they were fantastic, lauren came out and explained how the process would work, instantly taking away all our stress and worries. She advertised the property and arranged viewings within a couple of days ...
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By: Emma Bonney
Aug 19, 2019
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Thank you so much for your kind comments it means so much to the team here!! If you know of anyone selling or renting out a property refer there details to us and we will give you £100 upon completion or successful let : ) ...

“Very helpful and friendly staff...”

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Jan 29,2019
Minithumbup
By: 'Cleo'
Jan 29,2019
0 people found
this helpful
From the first time we met Diana and Holly we had confidence that they would look after the property and do their upmost to sell it. Even though there were problems along the way, Diana and Lauren always worked hard to achieve the end goal. ...
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Comment on agent fees
As agreed.
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By: Emma Bonney
Jan 30, 2019
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Thanks you so much for your kind words it means a great deal to the team here!! ...

“Greedy and inhuman...”

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Oct 23,2018
Minithumbdown
By: 'Naomi'
Oct 23,2018
2 people found
this helpful
This is the most money grabbing estate agency I have come across. Any excuse to put a fee on you and they will try it. They are also pretty consistent in not reading and responding to emails correctly. By this I mean an email gets ...
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Comment on agent fees
Unreasonable.
Was this helpful? Yes
By: Stephen Adams
Oct 23, 2018
View all comments (1)
Naomi, I am sorry to hear that you are not happy following your check-out at a property that we manage. We will welcome your complaint as a means of being able to address the issues you are raising. I am disappointed about the comment regarding fees as all of our fees are listed on our website and you signed them as part of the check-in within the Prescribed Information that form part of the tenancy. Best regards, Steve. ...

“Rude and disrespectful...”

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Mar 26,2018
Minithumbdown
By: 'I'
Mar 26,2018
0 people found
this helpful
Absolutely poor customer service. * dosnt just give a bad name to estate agents but to people aswell, she's rude and incredibly disrespectful. I'd rather live any squaller then ring these guys for help. Do not do business with Northwood....
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Comment on agent fees
Bad
Was this helpful? Yes
By: Y
May 10, 2018
View all comments (2)
They would anything to increase their commission, tell lies, encourage guzumping ....the list is endless, feels like reporting them to FA. please do not respond by email as it's inactive ...

“Excellent service from start to finish. They answer any queries ......”

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Oct 30,2016
Minithumbup
By: 'K'
Oct 30,2016
0 people found
this helpful
Excellent service from start to finish. They answer any queries I have more or less immediately and always to my satisfaction. Highly recommended....
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Comment on agent fees
Average
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“Always found the service from Northwood, in particular Angela and ......”

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Oct 28,2016
Minithumbup
By: 'Mirinda'
Oct 28,2016
0 people found
this helpful
Always found the service from Northwood, in particular Angela and Becky outstanding. From the first time we went to view the property and ever since, nothing is ever too much trouble. If I do ever have any issues, I speak to Becky and immediately feel ...
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Comment on agent fees
Fees are fine.
Was this helpful? Yes

“Both Angela and Becky, worked together to ensure my whole ......”

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Jun 27,2016
Minithumbup
By: 'RG'
Jun 27,2016
0 people found
this helpful
Both Angela and Becky, worked together to ensure my whole transition was effortless from the initial booking a viewing through to referencing and move in day! They were both professional and courteous, ensuring that my move/ transition felt a personally tailored experience. I would use ...
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Comment on agent fees
The fee's were reasonable and pound for pound good value based on almost (‚£100 Saving compared to a local competitor).
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“Fantastic service and good all round support. Found staff to ......”

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Feb 27,2016
Minithumbup
By: 'Anthony'
Feb 27,2016
0 people found
this helpful
Fantastic service and good all round support. Found staff to be very professional and very diligent. I must say it was a breath of fresh air dealing with Northwoods, they have restored by confidence in the lettings industry....
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Comment on agent fees
Fee well and truly justified.
Was this helpful? Yes

“Just had a tenant move in within the first two ......”

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Jan 25,2016
Minithumbup
By: 'Wickster'
Jan 25,2016
0 people found
this helpful
Just had a tenant move in within the first two weeks of January which is pretty amazing bearing in mind the property only became available to let in December- not the best time of the year to get a new tenant but the team at ...
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Comment on agent fees
you get what you pay for - well worth paying Northwood a little more than some other agents to get a superb service and peace of mind.
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“Really pleased with the service from Northwood. Adam was helpful ......”

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Jan 22,2016
Minithumbup
By: 'Abigail'
Jan 22,2016
0 people found
this helpful
Really pleased with the service from Northwood. Adam was helpful and honest when discussing the sale, and Leanne forwarded on information quickly....
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Comment on agent fees
Very reasonable and transparent
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“Overall was very pleased with the service provided. Went into ......”

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Dec 21,2015
Minithumbup
By: 'Stephen'
Dec 21,2015
0 people found
this helpful
Overall was very pleased with the service provided. Went into great detail with inventory and also kept me up to date with goings and any changes, using phone call and email do to so. Was pleased with the service and will definetely be using Northwood ...
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“From my first telephone conversation with Adam, I felt he ......”

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Dec 17,2015
Minithumbup
By: 'Sharon'
Dec 17,2015
0 people found
this helpful
From my first telephone conversation with Adam, I felt he was genuinely interested and sounded very proactive. This was the deciding factor in choosing Northwood to act as agents for our house sale. He was extremely efficient on the first visit to our home and ...
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Comment on agent fees
Why pay high fees for the main street estate agents when you get an excellent service for a very competitive price.
Was this helpful? Yes

“I came to the Bolton area to work on a ......”

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Dec 11,2015
Minithumbup
By: 'N.Wilson'
Dec 11,2015
0 people found
this helpful
I came to the Bolton area to work on a contract and I only met Adam and Angela in person but also dealt with Leanne and Becky online and over the phone. All I want to say is from the day I viewed the house ...
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“I have used Northwood for a tenant find and full ......”

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Nov 24,2015
Minithumbup
By: 'Will'
Nov 24,2015
0 people found
this helpful
I have used Northwood for a tenant find and full manage for 12 months. The staff have been very efficient and responsive to everything that has happened so far. They were also very understanding and helpful with my situation with a very unhelpful block manager. Personally ...
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Comment on agent fees
tenant find fee is a month's rent plus VAT. For me, I thought that was a little dear but I gather its fairly standard.
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“Both myself and associate first contacted Northwood after having a ......”

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Nov 02,2015
Minithumbup
By: 'Liam'
Nov 02,2015
1 people found
this helpful
Both myself and associate first contacted Northwood after having a terrible experience with another landlord and estate agent. They dealt with us in the utmost professional and friendly manner, couldn't be any more helpful, and the speed in which the paper work and various checks ...
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“have been with Northwood since 2009 as a landlord on guaranteed ......”

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Sep 19,2015
Minithumbup
By: 'Duncan'
Sep 19,2015
0 people found
this helpful
have been with Northwood since 2009 as a landlord on guaranteed rental option absolutely outstanding service throughout this period no problems what so ever would thoroughly recommend them to anyone who wanted complete piece of mind , without doubt in my experience the best estate agent chain ...
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Comment on agent fees
No Problem all good
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“From the start Adam and the rest of the team ......”

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Aug 20,2015
Minithumbup
By: 'Denise'
Aug 20,2015
0 people found
this helpful
From the start Adam and the rest of the team did everything they could to ensure that renting my property was a painless experience. Feedback from prospective tenants was given quickly so that I could act on the suggestions. Unfortunately, a tenant changed their mind ...
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“What can I say . Compared to the other people who ......”

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Aug 19,2015
Minithumbup
By: 'Donna'
Aug 19,2015
1 people found
this helpful
What can I say . Compared to the other people who ran before they are Fantastic. There is great communication, things get done and they are friendly. I have used them for 8 years and these are a great team. If anyone gives them bad feedback Maybe ...
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“As a customer of Northwood since 2006, they have certainly upped ......”

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Aug 18,2015
Minithumbup
By: 'Fergus'
Aug 18,2015
5 people found
this helpful
As a customer of Northwood since 2006, they have certainly upped their game with the new management team of Leanne and Becky. Prior to that communication and the way they they looked after me was rather baffling. They were never totally honest with me and had ...
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“I can strongly recommend using Northwood either as a landlord ......”

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Aug 18,2015
Minithumbup
By: 'Mirinda'
Aug 18,2015
0 people found
this helpful
I can strongly recommend using Northwood either as a landlord or tenant. From the very start the staff have always been very helpful and professional especially Becky and Angela who provide excellent customer service. If ever there is a problem I will telephone and speak ...
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“Upon requesting that Northwood come out and view my property ......”

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Aug 10,2015
Minithumbup
By: 'Jackie'
Aug 10,2015
1 people found
this helpful
Upon requesting that Northwood come out and view my property foe a valuation with a view to selling it, adam attended within 24hrs. Upon me actually instructing Leanne that I wish to sell with northwood, Leanne organised the for sale board went up the following ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 1:58 PM 10/09/2015 by allAgents

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Branch - Bolton, BL1