Bristol, BS3
4.9/5, 274 reviews
98% recommended
100% sales valuation accuracy
100% sales fee satisfaction
94% lettings valuation accuracy
94% lettings fee satisfaction

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“I used Northwood to let my property with the rent ......”

Share on :
Apr 23,2015
Minithumbup
By: 'donkey'
Apr 23,2015
3 people found
this helpful
I used Northwood to let my property with the rent guarantee scheme which worked perfect for me,no need to check the property as Northwood would assist with repairs if needed and no problems with the rent being paid.Siobhan was extremely helpful,friendly and professional at all times when I decided to sale the property later on.The sale was very quick and progress smoothly and I also got a reasonable asking price.I highly recommend Northwood as a letting agent or estate agent and would definitely use them again in the future.
Was this helpful? Yes
By: Siobhan
Apr 24, 2015
Thank you for your review. I am pleased we were able to provide you with our services full circle and it all went well. Happy to help you in the future. Siobhan

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Northwood
271 North Street
Bedminster,Bristol
Avon
BS3 1JN
0117 963 5777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £130,000 £529,600
Lettings 94% 94% £360 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
67 1 182 4 5 0 6 0 9 0
Areas covered
  • BS1
  • Bristol
  • BS2
  • BS3
  • BS4
  • BS5
  • BS6
  • BS7
  • BS8
  • BS9
  • BS10
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA NALS TPOS Sales TPOS Lettings TPOS DPS TDS SAGEagent
Latest Properties
Images & Videos

“Tenant review...”

Share on :
May 02,2021
Minithumbup
Lily
By: 'Marta'
May 02,2021
0 people found
this helpful
Pluses: Good communication. Weekly cleaning really come every week. They care about review so what is tenants opinion Minuses: Cleaner could do better. Candidate references needs to be checked more deeply in my opinion...
read full review
Was this helpful? Yes

“They are a great estate agency, the staff are......”

Share on :
Apr 30,2021
Minithumbup
Lily
Matt
By: 'Tenant'
Apr 30,2021
0 people found
this helpful
They are a great estate agency, the staff are very helpful and friendly. If any issues, they will attend fast....
read full review
Was this helpful? Yes

“I have been renting through Northwood for ove......”

Share on :
Apr 29,2021
Minithumbup
Lily
Matt
By: 'Mark L'
Apr 29,2021
0 people found
this helpful
I have been renting through Northwood for over a year. They have provided excellent service in dealing with issues with the property, with good communication and prompt responses throughout the process....
read full review
Was this helpful? Yes

“Briliant cooperation....”

Share on :
Apr 29,2021
Minithumbup
Lily
Matt
By: 'Michal Zielinski'
Apr 29,2021
0 people found
this helpful
Hi I very happy with cooperation with Lilly and Matt, They are really professionals.Very good contact and quick response. I always know then I can rely on Them.Many thanks for All....
read full review
Was this helpful? Yes

“Great team of people...”

Share on :
Apr 28,2021
Minithumbup
Matt
Lily
By: 'Nikki'
Apr 28,2021
0 people found
this helpful
This team are a Lovely team of people , always helpful, kind,understanding And professional . Any problems get dealt with swiftly.im normally a fairly anxious person but these guys make me feel at ease To discuss any Problem with them....
read full review
Was this helpful? Yes

“Friendly, helpful staff...”

Share on :
Apr 28,2021
Minithumbup
Lily
Matt
By: 'Michael'
Apr 28,2021
0 people found
this helpful
I have been a tenant for five years and have always found Northwood's staff to be friendly, helpful, and quick to respond to any questions or problems....
read full review
Was this helpful? Yes

“Friendly and helpful ....”

Share on :
Apr 28,2021
Minithumbup
Lily
Matt
By: 'Kayleigh Branfield'
Apr 28,2021
0 people found
this helpful
Friendly and helpful . Always gets problems sorted quickly .very understanding and approachable. Have great customer service skills and always willing to chase things up to address an issue ....
read full review
Was this helpful? Yes

“So helpful...”

Share on :
Apr 28,2021
Minithumbup
Lily
Matthew
By: 'Chelsea'
Apr 28,2021
0 people found
this helpful
Lily has been very helpful throughout our whole moving process and very responsive to emails which is always appreciated, would definitely recommend. Anytime I have called the offices, Matthew has been very helpful and polite...
read full review
Was this helpful? Yes

“Friendly staff, always happy to help and prov......”

Share on :
Apr 28,2021
Minithumbup
Matt
Lily
By: 'Patrick Davison'
Apr 28,2021
0 people found
this helpful
Friendly staff, always happy to help and provide assistance especially through moving in last year through uncertain times. A few mis communication hiccups that have lead to a couple of delays but sorted out after and has worked out better in the end :) Accommodating to ...
read full review
Was this helpful? Yes

“Very helpful and always checking on tenants t......”

Share on :
Apr 28,2021
Minithumbup
Lily
By: 'Jade Prewett'
Apr 28,2021
0 people found
this helpful
Very helpful and always checking on tenants to check they are OK. And no problems. Any issues are dealt with very quickly. And gast response from all the team....
read full review
Was this helpful? Yes

“Very helpful , always respond to any queries.......”

Share on :
Apr 28,2021
Minithumbup
Lily
By: 'Laura Docea'
Apr 28,2021
0 people found
this helpful
Very helpful , always respond to any queries. Discrete and polite , don't disturb you unles is necessary. Always trie to solve the problems with property if any...
read full review
Was this helpful? Yes

“Lily was very professional, from the first ti......”

Share on :
Apr 28,2021
Minithumbup
Lily
By: 'Jane Du Bourg'
Apr 28,2021
0 people found
this helpful
Lily was very professional, from the first time we met. The paperwork was dealt with promptly. Generally a good level of service....
read full review
Was this helpful? Yes

“Really pleased with Northwood customer servic......”

Share on :
Apr 27,2021
Minithumbup
Lily
Matt
By: 'Jade Delaney'
Apr 27,2021
0 people found
this helpful
Really pleased with Northwood customer service especially Lily as she's really helpful! Very quick at responding to emails! Very happy with Matt Hodge as he always helps and very quick with emails!...
read full review
Was this helpful? Yes

“I'm very happy for all in this property , and......”

Share on :
Apr 27,2021
Minithumbup
Lily
By: 'Adelina'
Apr 27,2021
0 people found
this helpful
I'm very happy for all in this property , and the agency is very good, is very accessible with all...
read full review
Was this helpful? Yes

“Everyone has been outstandingly lovely and he......”

Share on :
Apr 27,2021
Minithumbup
Hannah
Matt
By: 'Olivia'
Apr 27,2021
0 people found
this helpful
Everyone has been outstandingly lovely and helpful throughout the entire rental process. Customer service has been excellent and response to emails has always been so quick which is greatly appreciated! Matt, Hannah and Lily have all been outstanding....
read full review
Was this helpful? Yes

“Switched from CJ to Northwood...”

Share on :
Apr 27,2021
Minithumbup
Matt
By: 'Martin'
Apr 27,2021
0 people found
this helpful
Our property used to be managed by CJ when we moved in and it was one issue after another. After a year of stress our landlord switched to Northwood. We have never been happier with letting agency. Northwood has proved as very reliable when dealing ...
read full review
Was this helpful? Yes

“Am very happy with everything especially the ......”

Share on :
Apr 27,2021
Minithumbdown
Lily
By: 'Kwabena Dankyi'
Apr 27,2021
0 people found
this helpful
Am very happy with everything especially the way you people respond to any issues that comes up. I really appreciate....
read full review
Was this helpful? Yes

“Renting with Northwood...”

Share on :
Apr 27,2021
Minithumbup
Lily
By: 'Jane'
Apr 27,2021
0 people found
this helpful
We have been renting our flat from Northwood for almost a year now, and have always found them helpful and easy to get hold of if there are any issues. Any issues are resolved quickly for us....
read full review
Was this helpful? Yes

“Really prompt efficient and professional team......”

Share on :
Apr 27,2021
Minithumbup
Lily
Hannah
By: 'Carly'
Apr 27,2021
0 people found
this helpful
Really prompt efficient and professional team, always helpful and a pleasure to deal with since the beginning of our tenancy...
read full review
Was this helpful? Yes

“Best Agency...”

Share on :
Apr 27,2021
Minithumbup
Lily
By: 'Sinedine'
Apr 27,2021
0 people found
this helpful
I remember one year ago when I went to Northwood agency because I was searching a flat and they recommend me one that was perfect! The help me in all, they answered all my doubts and were lookings way to make me all easier. I ...
read full review
Was this helpful? Yes

“Lily is always available and happy to help wi......”

Share on :
Apr 27,2021
Minithumbup
Lily
By: 'Vasileios'
Apr 27,2021
0 people found
this helpful
Lily is always available and happy to help with any request! I am very satisfied with the service provided by whole team overall!...
read full review
Was this helpful? Yes

“Amazing...”

Share on :
Apr 27,2021
Minithumbup
Lily
By: 'Daniela Pilace'
Apr 27,2021
0 people found
this helpful
Amazing communication. Nice people. Nice service and always happy to help. They care about they customers and always pay attention to them....
read full review
Was this helpful? Yes

“Brilliant, always respond to any of our email......”

Share on :
Apr 27,2021
Minithumbup
Lily
Matt
By: 'Denisa'
Apr 27,2021
0 people found
this helpful
Brilliant, always respond to any of our emails within 2 days and get things sorted! If we're ever looking to rent again, we'll go through northwood....
read full review
Was this helpful? Yes

“The process was very speedy and everyone who ......”

Share on :
Apr 27,2021
Minithumbup
Lily
By: 'Kirsty'
Apr 27,2021
0 people found
this helpful
The process was very speedy and everyone who I dealt with was very helpful, thank you to lily for help....
read full review
Was this helpful? Yes

“After becoming what you would call an acciden......”

Share on :
Apr 26,2021
Minithumbup
Hannah
Lily
By: 'Faye Travers'
Apr 26,2021
0 people found
this helpful
After becoming what you would call an accidental landlady, the prospect of this was quite scary at first and everything screamed to just sell up. However Northwood particularly Hannah Drummond, made becoming a landlady a stress free journey. Everything was covered, nothing was to much ...
read full review
Was this helpful? Yes

“Great service for tenant find...”

Share on :
Apr 21,2021
Minithumbup
Lily
Hannah
By: 'Jane'
Apr 21,2021
0 people found
this helpful
I have recently used Northwoods to find me a tenant and I was really impressed with the team and the service provided. They exceeded my expectations on rental valuation and listened to my requirements regarding the type of tenant I was looking for. The team ...
read full review
Was this helpful? Yes

“Northwood were incredibly helpful (especially......”

Share on :
Apr 08,2021
Minithumbup
Lily
Hannah
By: 'Laura'
Apr 08,2021
0 people found
this helpful
Northwood were incredibly helpful (especially Hannah and Lily) in helping us find a house to rent in Bristol after selling our house and relocating from Oxfordshire- especially as we were moving with a dog in tow! We would highly recommend them....
read full review
Was this helpful? Yes

“They are a very fast and good agency which ha......”

Share on :
Mar 30,2021
Minithumbup
Lily
By: 'Ben'
Mar 30,2021
0 people found
this helpful
They are a very fast and good agency which has made our move so much easier. I highly recommend them to anybody looking for a new home....
read full review
Was this helpful? Yes

“Hannah and her team at Northwood are marvellous...”

Share on :
Feb 26,2021
Minithumbup
Hannah
Lily
By: 'Kate'
Feb 26,2021
0 people found
this helpful
Hannah and her team at Northwood have been nothing less than exemplary. Nothing was too much trouble for them. They found us a great tenant at an excellent rent. Very pleased....
read full review
Was this helpful? Yes

“Lily was very helpful and application proces......”

Share on :
Oct 28,2020
Minithumbup
Lily
By: 'Lauren'
Oct 28,2020
0 people found
this helpful
Lily was very helpful and application process was quick and easy thank you for answering questions promptly very good service...
read full review
Was this helpful? Yes
By: Lily Chapman
Oct 28, 2020
View all comments (1)
Thank you for the review! ...
Staff picture Lily
(143)
Staff picture Hannah
(52)
Staff picture Matt
(54)
Staff picture Matthew
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Complaint Handling Procedure

Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.

We have a standard procedure for handling complaints which is as follows:

1. Making an initial complaint

Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.

2. Making a formal complaint

If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.

Write to us

FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT

E-mail us

customerservice@northwooduk.com

3. Receiving your complaint

We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.

4. Resolving your complaint

We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake


5. Property Ombudsman Review

If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at www.tpos.co.uk
Last updated at 12:20 PM 02/02/2021 by allAgents

Awards won by Northwood, Bristol BS3 1JN


As Seen On

Get in touch with

Northwood

Branch - Bristol, BS3