“The worst letting agency. I have been with Gatekeeper since ......”
1 Star Review
Apr 23,2015
By:
'Anthony'
Apr 23,2015
Branch: Swindon, 165 Victoria Road
Services: Lettings (as a Tenant)
Rent PCM: £400
Would you recommend?: No
Postcode: SN1
Branch: Swindon, 165 Victoria Road
Lettings (as a Tenant)
Rent PCM: £400
Postcode: SN1
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people found
this helpful
The worst letting agency. I have been with Gatekeeper since July and have had nothing but trouble, my boiler has been turned off for being unsafe twice, three engineers have said the boiler puts me at risk yet it has not been replaced. The staff have no clue on what they are doing, I received a ‚£750 bill for one months gas usage and one of their team said to me 'I have been working as a property manager for the last few years and I have seen higher gas bills'... Are you seriously employing people who have no commonsense? At least British Gas does and they waived the bill but advised again the boiler needs to be replaced! My carbon monoxide alarm went of this weekend and was forced to leave the property as the gas again had to be switched off. Avoid unless you have money to burn!
What agent could do to change your mind?
They need to actually employ people with common sense... As a result of their countless faults, I have now began legal proceedings. They have lost a tenant and the landlord as a result of their exceptionally bad service. Advice: Better process, better customer service and better training to understand what their requirements are by law as this is something the continue to lack.
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Comment on agent fees
Charge you for moving in, charge you for leaving, charge you to get references ... They should not charge you for everything as no one will continue with them.
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