Peter James
Blackheath, London, SE3
4/5, 38 reviews
74% recommended
100% sales valuation accuracy
95% sales fee satisfaction
67% lettings valuation accuracy
75% lettings fee satisfaction

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“By far, the most unprofessional estate agent that I've come ......”

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Apr 23,2015
Minithumbdown
By: 'Very'
Apr 23,2015
3 people found
this helpful
By far, the most unprofessional estate agent that I've come across in London. In trying to work out an amicable solution to end a tenancy early, no help was offered by Peter James whatsoever. I understand that they are working on behalf of the landlord but we were offering workable solutions where no party would lose out but you would have thought we were asking them to do something above and beyond.

Consistently avoiding our queries and questions, never answering our phone calls; when we did get through to them, we found the staff unhelpful, inflexible and completely lacking knowledge in their trade. Every time we got through we would be told that we would receive a call back because nobody could ever give us an answer - absolutely no chance of that happening, so on would continue the mentally draining pursuit constantly having to chase them and berate them on what should be a common courtesy.

A solution still hasn't been met and we are now multiple thousands of pounds out of pocket.

I will avoid ever having to deal with this shower of charlatans ever again in the future and I urge anyone else to do the same!
What agent could do to change your mind?
If the agent would have liked to help, they could answer the phone, arrange to meet us and discuss our requirements and what would be best for the property and the tenants instead of leaving someone in completely unsatisfactory and extremely challenging living conditions.
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Opening Hours
Address

Peter James
1 Stratheden Parade
London
Greater London
SE3 7SX
020 8858 2555

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 95% £260,000 £745,000
Lettings 67% 75% £550 £2,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 1 6 13 2 9 0 3 1
Areas covered
  • SE3
  • SE7
  • SE10
  • SE18
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS
Latest Properties

No Properties

“Feedback for Lydia Harrison...”

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Apr 22,2021
Minithumbup
By: 'James'
Apr 22,2021
0 people found
this helpful
I would like to commend Lydia Harrison for her excellent support and quality of service in the management of our portfolio of properties in the Lee and Hither Green areas. Lydia is always very attentive and responsive and manages the portfolio and the frequent maintenance ...
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“Bravo ..Peter James Agents...”

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Apr 21,2021
Minithumbup
By: 'Aseem'
Apr 21,2021
0 people found
this helpful
Peter James as agents are nothing short of magnificent. Having tried others previously, Peter James are a breath of fresh air. Communication and administration is professional and timely. I feel very comfortable that they manage my properties. A special mention to Lydia and Mary-Anne who ...
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“A big Thank you to Peter James Blackheath Bra......”

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Apr 21,2021
Minithumbup
By: 'Ben'
Apr 21,2021
0 people found
this helpful
A big Thank you to Peter James Blackheath Branch. Peter James have looked after our portfolio for over 10 years. This last year has been tough for everybody. Despite working from home, shortage of contractors, EICR legislation etc... Mary-Anne and Lydia bent over backwards to retain ...
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“Excellent Customer Service...”

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Apr 19,2021
Minithumbup
By: 'Kerry'
Apr 19,2021
0 people found
this helpful
I have let my flat with Peter James with my primary manager being Mary-Ann Dixon for over 10 years. As an agency they have always been very agreeable, professional, thorough and communicative and Mary-Ann in particular has show great dedication, personal loyalty and attention to detail ...
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“As a landlord, I let my property through Peter James ......”

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Apr 18,2021
Minithumbdown
By: 'Zoe'
Apr 18,2021
0 people found
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As a landlord, I let my property through Peter James using their property management service. I cannot believe the way this agency treated me. One of the property managers, Mary-Ann Dixon, is the most combative, unpleasant, aggressive individual I have ever had the displeasure of ...
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Comment on agent fees
My property management fee with Peter James was 12.5% plus VAT. The new estate agent who is managing my property charges 5% plus VAT. So not only was the service I received unbelievably poor, but it was also expensive in comparison to other estate agents. (note: the estate agent I transferred to is reputable and local to southeast London too).
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“Home🏡...”

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Apr 12,2021
Minithumbup
By: 'Stephanie'
Apr 12,2021
0 people found
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Maria didn't find us a house, she found us a home, and I will be forever grateful. Between them, Maria and Demi offer a personal service that considers the need of the vendor and buyer and together orchestrate what you sometimes feel like could be ...
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“We bought our flat through Peter James, with ......”

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Apr 06,2021
Minithumbup
By: 'Sila'
Apr 06,2021
0 people found
this helpful
We bought our flat through Peter James, with the help of the amazing Demi Moore who was the agent representing the vendor. She was key in moving things along when they got stuck with solicitors on both sides and super responsive with quick replies to ...
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“Peter James, Blackheath...”

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Mar 31,2021
Minithumbup
By: 'Mike Hughes'
Mar 31,2021
0 people found
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We just sold our house through Peter James, Blackheath. Our primary contact was Maria and we felt in very good hands. The process with getting the chain moving with regards to other sellers, agents and solicitors was 'involved' shall we say. Maria had great local ...
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“Great service...”

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Feb 13,2021
Minithumbup
By: 'Hels'
Feb 13,2021
0 people found
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Demi was always so patient with me and happy to help me where she could. She showed understanding towards my concerns and always listened. Maria was also lovely and went out of her way to help me when I was having a problem with printing ...
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“Demi and Maria recently sold our flat and wer......”

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Feb 10,2021
Minithumbup
By: 'Helen'
Feb 10,2021
0 people found
this helpful
Demi and Maria recently sold our flat and were both super helpful and professional throughout. All within one of the busiest periods in property sales in years! I would highly recommend them and Peter James. Thank you....
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“Demi and Maria recently helped me sell my fla......”

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Feb 08,2021
Minithumbup
By: 'Lily'
Feb 08,2021
0 people found
this helpful
Demi and Maria recently helped me sell my flat. They were always very knowledgeable and helpful and always quick to respond to emails and phone calls. Thanks very much to both and Peter James for your support!...
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“The worst customer service I have ever experi......”

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Jan 18,2021
Minithumbdown
By: 'Anonymous'
Jan 18,2021
1 people found
this helpful
The worst customer service I have ever experianced from any agent, I am shocked to read any positive reviews regarding Demi and Maria from Peter James in Blackheath Standard, VERY RUDE AND UNPROFESSIONAL I strongly suggest you go to another agent !!!!!!!!!!...
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By: Pete Burchell
Mar 06, 2021
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there are similarities between numerous negative recent reviews of my company, Demi and Maria DO NOT deal with lettings for a start, and good luck finding a property any where close to SE3 with a rental of £550 all posted by the same person. ...

“We had a fantastic experience with Peter Jame......”

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Jan 17,2021
Minithumbup
By: 'Simon C'
Jan 17,2021
0 people found
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We had a fantastic experience with Peter James during the recent purchase of our new home. Maria and Demi were personable, efficient and great to deal with. I would highly recommend them!...
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“Absolutely brilliant! Demi and Maria guided m......”

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Jan 15,2021
Minithumbup
By: 'Kathy'
Jan 15,2021
0 people found
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Absolutely brilliant! Demi and Maria guided me through the process of selling my property with great expertise. Demi was with me every step of the way and went over and beyond my expectations. I could contact her anytime and she was always so helpful and ...
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“I found this estate agent to be awful in thei......”

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Jan 15,2021
Minithumbdown
By: 'Elizabeth'
Jan 15,2021
0 people found
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I found this estate agent to be awful in their service, Demi Moore and Maria Nocerino do not return calls and are the most rude when questioned, I found another estate agent in the end John Payne who were great....
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“STAY AWAY!!! from Peter James Estate Agent Blackheath SE3 London...”

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Jan 10,2021
Minithumbdown
By: 'dappa000'
Jan 10,2021
0 people found
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STAY AWAY!!!! from peter james estate agents in Blackheath Standard SE3, I offered on a property which they sold to a preffered buyer or to themselves, they gave me no notice or any feedback what so ever on my offer, and when I questioned them ...
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By: dappa000
Mar 08, 2021
View all comments (4)
Peter Burchell you know very well what your staff did, if anyone is continuing a barrage of lies and allegations to cover the truth it is you not me, I will not let you fool people with your lies to cover up the facts and your rude staff, you are obviously desperate to cover the truth by trying in vain to have my reviews removed from the internet. I will most definately respond to any manipulation you continue to make against me or my honest reviews regarding your company's bad practices and ext ...

“Terrible at best, stay clear...”

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Jan 07,2021
Minithumbdown
By: 'Tom'
Jan 07,2021
0 people found
this helpful
Shocking company to deal with. After experiencing issue after issue with the estate agents from getting literally everything wrong it just became laughable after a while and wanted to move out after 4 months as had enough with the incompetency of the staff there. I've never ...
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“First class service!!...”

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Nov 18,2020
Minithumbup
By: 'Jennifer'
Nov 18,2020
0 people found
this helpful
Maria at PJE was my god send seeing me through a nightmare sale for well over a year. Remaining professional, patient and providing expertise and guidance night and day! Went above and beyond and truly cared about creating a hassle free and smooth experience for ...
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“Just awful. Agent I dealt with played tenants......”

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Aug 28,2020
Minithumbdown
By: 'Anonymous'
Aug 28,2020
1 people found
this helpful
Just awful. Agent I dealt with played tenants and landlord off each other and told lies in order to make their job easier. Unfair referencing process that could potentially render people homeless, even with proof of income, savings and previous regular rent payments....
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“Thanking you for an Excellent job done...”

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Jul 27,2020
Minithumbup
By: 'Eliesha'
Jul 27,2020
0 people found
this helpful
To Maria and the Team at Peter James Blackheath, Just to let you and the Team know l appreciate you very much. The way you marketed the property was amazing. I was updated on every booking for viewing and given feed back after each viewing. ...
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“THANK YOU TO ALL OF you at Peter James (Jim &......”

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Jul 01,2020
Minithumbup
By: '(Billie)'
Jul 01,2020
0 people found
this helpful
THANK YOU TO ALL OF you at Peter James (Jim & Demi) and ESPECIALLY TO MARIA. This is challenging job and I have really appreciated all your work. I will as always recommend others to you and until next time. I am delighted that we have ...
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“Maria and team worked really hard to sell my ......”

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Jun 30,2020
Minithumbup
By: 'joanne'
Jun 30,2020
0 people found
this helpful
Maria and team worked really hard to sell my flat, we were not letting it go for anything less than asking price. The market was on a down turn so they did have to actually sell it as opposed to letting it sell itself. Then ...
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“Great all round experience!...”

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Aug 21,2019
Minithumbup
By: 'Dan'
Aug 21,2019
0 people found
this helpful
Just had a really good experience buying a one bed flat in Greenwich through their senior negotiator, Demi Moore. She made things very straightforward, always responded to emails quickly, and went above and beyond, facilitating two extra viewings while the purchase was still in progress. ...
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By: demi moore
Aug 23, 2019
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many thanks Dan I hope your all enjoy living there. ...

“Terrible experience made moving day even more......”

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Jul 24,2019
Minithumbdown
By: 'Jamie'
Jul 24,2019
0 people found
this helpful
Terrible experience made moving day even more stressful. Originally advertised a property as unfurnished to find it was furnished when I moved in. When I complained they shrugged all responsibility siting an advert on rightmove as part furnished which I never saw, even their own ...
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“Sold our flat with Peter James...”

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Feb 24,2019
Minithumbup
By: 'Mr'
Feb 24,2019
0 people found
this helpful
We bought our flat through Peter James, and were so impressed, that when it came time to, we chose to sell the flat through them again. Although I am sure their level of professional is demonstrated throughout the company, we would highlight the services of ...
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Comment on agent fees
Reasonable conversation
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“Healpful and right agency...”

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Feb 11,2019
Minithumbup
By: 'Andrei'
Feb 11,2019
0 people found
this helpful
I've rent a 3 bedroom house in Charlton, my first contract , so imagine how stressful was for me , but thank's to Dean Nicholls , lettings consultant from Peter James Blackheath, everything was perfect . Dean answered to all my doubts fast, kind and he make sure I understand ...
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Comment on agent fees
Fair
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“Supportive proactive team...”

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Feb 08,2019
Minithumbup
By: 'S'
Feb 08,2019
0 people found
this helpful
Demi has been an absolute delight to deal with, as has been Maria, they worked seamlessly as a team ensuring that all communications and queries were addressed promptly. From my first interaction with the team at Peter James I felt that they were very different ...
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Comment on agent fees
n/a
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“Great service...”

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Feb 04,2019
Minithumbup
By: 'Vanessa'
Feb 04,2019
0 people found
this helpful
Peter James went above and beyond throughout the sale process to ensure the whole chain got to exchange and completion. Maria contacted me every couple of days to make sure I was updated with progress and helped overcome any challenges along the way. I would ...
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“Excellent personable service...”

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Jan 29,2019
Minithumbdown
By: 'Sophie'
Jan 29,2019
0 people found
this helpful
The service and understanding of client needs was excellent and meant they found the perfect buyer quickly. Our property sale was quick and efficient....
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Comment on agent fees
Appropriate agent fee
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“Excellent!...”

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Jan 26,2019
Minithumbup
By: 'Emily'
Jan 26,2019
0 people found
this helpful
Maria and Demi made our sell and buy as positive and straightforward as they possibly could through their relentless commitment and professionalism throughout. I cannot recommend them highly enough. Thank you so much!...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:45 PM 31/10/2019 by Laura Fairman

Awards won by Peter James, London SE3 7SX


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