Dreadful experience. The lettings manager is the most arrogant, unhelpful, sexist jobsworth I've met in a long time.
At the start of the tenancy they tried to tell me that buying contents insurance through them was a condition of the tenancy agreement. It's not and it's illegal to tie insurance to a tenancy agreement. They just wanted more commission.
I've come into some money and am about to become a buy-to-let landlord. I would never DREAM of putting my tenants through this experience so this firm will NOT be getting my business. Ever.
What agent could do to change your mind?
Sack the lettings manager