Finnieston, Glasgow, G3
4.7/5, 379 reviews
93% recommended
100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
92% lettings fee satisfaction

...left to get your reviews in for the
2019 Estate & Letting Agent Awards


“We dealt with Jay in enquiring about Infiniti's services and ......”

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Apr 22,2015
Minithumbup
Jay
Angie
By: 'Pyxis'
Apr 22,2015
4 people found
this helpful
We dealt with Jay in enquiring about Infiniti's services and was met with enthusiasm and a full description of what could be expected. Her gusto and passion for the business gave us confidence that they will manage the property exactly how we would expect an agent to. After so many disappointments and frustrations with other agents, Jay listened to what we wanted and has exceeded our expectations. The quality of the photographs and the advert are the best we have had in our 10 years as landlords, and are a true testament to the effort and attention to detail that Infiniti take over the properties they manage.

One of the things referred to Angie was a required electrical repair. Angie sought clarification on what the issue was and confirmed which electrician would visit the property and when - far more communication than we're used to and much more welcome!

Even being ASKED to leave feedback on the service received is something we've never been asked to do, which gives us more confidence that Infiniti are committed to providing a top class standard of service.
Was this helpful? Yes
By: Scott Hume
Apr 24, 2015
Hello Pyxis, what a lovely review, I particularly love the fact you managed to squeeze the word gusto into it. Jay is really passionate about her photography and description composition and I know she is thrilled to hear of your positive feedback. Angie is the heartbeat of our company and works tirelessly in the background to ensure properties are maintained to a good standard which often goes unnoticed so it really is great to hear you mention her too. Thanks and have a great day, Scott

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Opening Hours
Address

Infiniti Properties
1016 Argyle Street
Finnieston,Glasgow
City of Glasgow
G3 8LX
0141 553 2677

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £17,500 £372,000
Lettings 90% 92% £0 £121,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
104 2 190 21 32 0 17 0 11 2
Areas covered
  • Glasgow, East Renfrewshire, North Lanarkshire
  • South Lanarkshire, Renfrewshire,
  • East Dunbartonshire, West Dunbartonshire,
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS TDS LPS
Latest Properties

No Properties

Images & Videos

“Infiniti properties have been a wonderful let......”

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Jun 20,2019
Minithumbup
By: 'Jessica Clarkson'
Jun 20,2019
0 people found
this helpful
Infiniti properties have been a wonderful letting agents, recently they have been incredibly helpful whilst changing over a lease after my flatmate graduated and ended up moving out. Would highly recommend to anyone, fast replying and always ready to help....
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“Thank You!...”

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Jun 17,2019
Minithumbup
Richard
By: 'Susan B'
Jun 17,2019
0 people found
this helpful
Always keeping us in the loop & quick to respond, Richard offered sound guidance, reassurance and a highly professional service. It was a pleasure doing business with him....
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Comment on agent fees
Appropriate for the service provided.
Was this helpful? Yes

“Good communication and very dependable...”

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Jun 13,2019
Minithumbup
Richard
By: 'Andrew'
Jun 13,2019
0 people found
this helpful
It was a pleasure dealing with Richard for the purchase of a city centre property. He always replied to my queries quickly, accurately and professionally, and was a great source of information about the property, the building and the market in general. In addition he ...
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Comment on agent fees
n/a
Was this helpful? Yes

“Repairs...”

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May 21,2019
Minithumbdown
Fiona
By: 'Mrs Abbas'
May 21,2019
0 people found
this helpful
Recently my electric shower stopped working and I contacted Fiona through email. She arranged the contractor to visit my property and made sure that repairs are done asap. Fiona was constantly in touch with me to assure that contractor was over on time. The contractor ...
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“Dissapointed...”

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May 20,2019
Minithumbdown
By: 'Mrs Smith'
May 20,2019
0 people found
this helpful
We engaged Infiniti to rent out our flat based on a recommendation and a great first impression of a local and supportive group. We were very disappointed by a lack of communication and limited progress. After three months of trying we lost all faith and ...
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Comment on agent fees
Fees were comparable with other agents however after out flat was not rented in the timescales in the contract fees were still attempted to be charged to us.
Was this helpful? Yes

“Great service...”

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May 15,2019
Minithumbup
Richard
By: 'Emi'
May 15,2019
0 people found
this helpful
I recently bought a property through Infiniti Properties with Richard's help. It was a very smooth process and he provided an excellent service. Would recommend....
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Comment on agent fees
N/A (buyer)
Was this helpful? Yes

“Overall Horrible experience...”

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Apr 18,2019
Minithumbdown
By: 'Linda'
Apr 18,2019
0 people found
this helpful
I can't put one staff member on the line as I spoke and dealt with many. From the beginning, we had problems with the gas and electric meters that were left with negative balances from the previous tenant. One light (over 5) in the kitchen was ...
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“Thank You Richard...”

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Apr 16,2019
Minithumbup
Richard
By: 'Brian B.'
Apr 16,2019
0 people found
this helpful
Richard was extremely professional and proactive with the sale of my property. He was always Prompt on responses and went above and beyond the expected. Thank You Richard for the great service and care. It is much appreciated....
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Comment on agent fees
Nothing Bad to say.
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“Richard Glenton...”

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Apr 05,2019
Minithumbup
Richard
By: 'Bernard Dixon'
Apr 05,2019
0 people found
this helpful
Having now worked fur us as both letting agent and selling agent, I can recommend Richard and eveyone we have dealt with at Infiniti enough. Faultless and nothing was ever too much trouble....
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Comment on agent fees
Fee level, very competitive
Was this helpful? Yes
By: Scott A Hume
Apr 05, 2019
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Great to heart, thanks Bernard ...

“Miss...”

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Apr 03,2019
Minithumbup
Richard
By: 'Kate'
Apr 03,2019
0 people found
this helpful
Very happy with sale of my property. Infiniti not only project managed the renovation of my property but sold it for a very good price. Richard is very efficient and very good at getting back to me with any queries throughout the whole process. This ...
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Comment on agent fees
Reasonably priced
Was this helpful? Yes

“Great Boiler Repair...”

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Apr 01,2019
Minithumbup
Fiona
Angie
By: 'Fimcd'
Apr 01,2019
0 people found
this helpful
Thanks for getting a great boiler contractor who knew what they werre doing to fix the boiler well. It is hard to find good contractors and infiniti can find the right ones for the job...
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“Enquiries...”

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Mar 28,2019
Minithumbup
Stephanie
By: 'Taibo'
Mar 28,2019
0 people found
this helpful
We would like a landlord confirmation letter for visa. Stephanie replied by email in 10 min.She also updated the details for our requirement....
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Was this helpful? Yes
By: Scott A Hume
Mar 28, 2019
View all comments (1)
Thanks very much Taibo, best wishes, Scott ...

“Brilliant service...”

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Mar 08,2019
Minithumbup
Richard
By: 'Emma Smith'
Mar 08,2019
0 people found
this helpful
We bought a property with Richards help, I wish it was this easy in England! Richard was extremely helpful and professional, we are very grateful to him particularly as we were not local. I would be happy to sell a property with Richard....
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Comment on agent fees
N/A we were buyers
Was this helpful? Yes

“Great service and friendly staff...”

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Mar 01,2019
Minithumbup
Fiona
Jay
By: 'Mark L'
Mar 01,2019
0 people found
this helpful
I'm a first time landlord and the friendly staff at Infiniti have been great! They have guided me through everything from the word go. I really couldn't rate them any higher....
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Comment on agent fees
Reasonable.
Was this helpful? Yes

“Excellent all round service always one step ahead in the management and account of my property, well done...”

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Feb 13,2019
Minithumbup
Angie
Anne
By: 'Gus cruickshank , tenerife'
Feb 13,2019
0 people found
this helpful
While I was abroad for 3 months all the Managment and accounting was handled with perfection and every thing was right up to date on my return very well done to the whole team...
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Comment on agent fees
Good
Was this helpful? Yes

“Flat sale...”

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Jan 21,2019
Minithumbup
Richard
By: 'Alyson'
Jan 21,2019
0 people found
this helpful
Richard made the selling of our flat as stress-free as possible. He was professional, personable and prompt to help with any enquiry we had. Would happily recommend Richard and the team at Infiniti Properties! Thanks again!...
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Was this helpful? Yes

“Excellent communication...”

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Dec 17,2018
Minithumbup
Richard
By: 'Elizabeth Walker'
Dec 17,2018
0 people found
this helpful
Just recently bought a flat. Got more communication from Richard than i did from my own end. Instant replies and so helpful. Will definitely use again in the future...
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Comment on agent fees
Na
Was this helpful? Yes

“Great Communication...”

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Nov 07,2018
Minithumbup
Richard
By: 'Keith Aire'
Nov 07,2018
0 people found
this helpful
Richard was excellent from the start to finish with the sale of my flat. Keep me undated through out the process and got me a great price....
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“Excellent!...”

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Nov 05,2018
Minithumbup
Richard
By: 'Rachel'
Nov 05,2018
0 people found
this helpful
Richard recently sold our house for us with infiniti. Would highly recommend Richard, he was excellent at keeping us in the loop with every step of selling our house and a highly professional individual. Thank you!...
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Was this helpful? Yes

“Excellent...”

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Nov 05,2018
Minithumbup
Adam
By: 'Jamie'
Nov 05,2018
0 people found
this helpful
Had a very frustrating emergency situation and when it came down to it, Adam got it sorted for me. Many thanks!...
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Comment on agent fees
Other than the initial admin fee to be paid along with the usual 2 months rent, I'm pretty happy
Was this helpful? Yes

“Excellent Service...”

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Oct 19,2018
Minithumbup
Richard
By: 'Alice'
Oct 19,2018
0 people found
this helpful
Richard handled the sale of my property efficiently. He always made himself available for any queries I had. Thanks to Richard and the whole Infiniti team....
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Comment on agent fees
Great
Was this helpful? Yes

“Great for Lettings and Sales...”

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Oct 18,2018
Minithumbup
Richard
Stephanie
By: 'Glasgow Flat Owner & Seller'
Oct 18,2018
0 people found
this helpful
Having used Infiniti as both a letting agent and estate agent, I would not hesitate to recommend them. All communication was prompt and helpful. Infiniti found tenants and buyers quickly for my property....
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Comment on agent fees
Very reasonable fees for both sales and letting
Was this helpful? Yes
By: Scott Hume
Oct 19, 2018
View all comments (1)
Thanks very much for your kind comments ...

“Great service...”

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Oct 15,2018
Minithumbup
Richard
By: 'Tom Forrest'
Oct 15,2018
0 people found
this helpful
This is one of a number of properties I have listed with Richard recently.He is attentive,gives great feedback and works hard to ensure a good price and a speedy sale.I would have no hesitation in recommending him and the rest of the ...
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Comment on agent fees
Fees are what I expected and I consider them to be good value
Was this helpful? Yes

“Great service...”

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Oct 15,2018
Minithumbup
Richard
By: 'Tom Forrest'
Oct 15,2018
0 people found
this helpful
This is one of a number of properties I have listed with Richard recently.He is attentive,gives great feedback and works hard to ensure a good price and a speedy sale.I would have no hesitation in recommending him and the rest of the ...
read full review
Comment on agent fees
Fees are what I expected and I consider them to be good value
Was this helpful? Yes

“Good client service...”

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Oct 13,2018
Minithumbup
Adam
By: 'Heather'
Oct 13,2018
0 people found
this helpful
Would definitely recommend Adam to future clients looking to sell or rent out their property. He was very friendly, helpful and professional. Kept me well informed at all times....
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Was this helpful? Yes
By: Scott Hume
Oct 16, 2018
View all comments (1)
Thanks very much Heather, I'm delighted to hear your comments about Adam, he is a committed member of the team and it's great when our clients share their experiences ...

“Be wary of this company and take photos of EVERYTHING when you first move in...”

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Oct 10,2018
Minithumbdown
By: 'Disgruntled and Angry'
Oct 10,2018
4 people found
this helpful
I am still reeling from the email i received when i moved out trying to charge me for picture holes that I did not put there, carpets that were dirty when i moved in and lightbulbs that were missing when i moved in. Raging at ...
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Was this helpful? Yes

“Dismal Customer Service...”

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Oct 09,2018
Minithumbdown
By: '28park'
Oct 09,2018
5 people found
this helpful
While the staff was very helpful and nice to deal with in setting up my lease, and when they finally get around to responding to queries, I am incredibly disappointed with their service after moving in. Repairs are still pending after reporting them over 2 weeks ...
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“Avoid at all costs...”

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Oct 01,2018
Minithumbdown
Angie
Amy
By: 'Disgruntled former tenant'
Oct 01,2018
8 people found
this helpful
Horrendous communication when problems with the flat. Absolutely no sympathy when something went wrong and no urgency about helping fix it. They would constantly promise to call you back 'with a wee update' and never would, constantly having to chase them. * A quick Google tells ...
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Comment on agent fees
*
Was this helpful? Yes
By: Disgruntled former tenant
Oct 01, 2018
View all comments (2)
I don't think an investigation is necessary as I could never be persuaded to use your ‘service' again. Re the fees, can you explain the ‘screening fee' then? It is illegal to charge a premium under the Rents Scotland Act. ...

“Fantastic Approach and Highly Professional....”

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Sep 21,2018
Minithumbup
Ann
Fiona
By: 'LGourlay'
Sep 21,2018
0 people found
this helpful
Without doubt, from start to finish of the applicant process, this has to be the most professional letting agency I have dealt with in the fourteen years I have rented as a private tenant. Initially the prospect of the holding deposit being taken from multiple ...
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Comment on agent fees
Fees are very fair but will vary between lease to lease. The agency work in a simple way. View the property and then call to reserve the property with them. Once you call they will take some basic details and then email you with an information pack on what to do next. In this pack it tells you to pay a £200 holding deposit for the premises to remove it from the market and to cancel any further viewings. The holding deposit can be taken from anyone who has seen the property up until that point. Then for the checks, you can either get all of your own reference material and ID together for free or you can partner up with UK Tenant Data, a third party company they work with which costs you £46.22 (inc vat) per person applying for the property and they will have everything done for you in 3 working days which falls perfectly in line with Infinity's 5 day limit.
Was this helpful? Yes
By: Scott Hume
Sep 29, 2018
View all comments (1)
Thanks very much indeed, good luck in your new home ...

“Excellent team...”

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Sep 19,2018
Minithumbup
Richard
By: 'Fantastic team'
Sep 19,2018
0 people found
this helpful
Great team, very knowledgable, would definitely recommend. Thank you for looking after the letting and sale in such a smooth professional fashion. Richard was particularly exceptional....
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Comment on agent fees
?
Was this helpful? Yes
By: Scott Hume
Sep 29, 2018
View all comments (1)
Thanks for your kind words ...
Staff picture Richard
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Staff picture Amy
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Staff picture Ann
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Staff picture Jay
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Staff picture Scott
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Staff picture Stephanie
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Staff picture Fiona
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Staff picture Anne
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Staff picture Neil
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Staff picture Adam
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Staff picture Janice
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Staff picture Fraser
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Staff picture Angie
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Staff picture Vi
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Staff picture Danielle
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Staff picture Rachel
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

The Infiniti Properties complaints handling process is designed to provide customers with a simple, straightforward way of handling and hopefully resolving complaints as quickly and efficiently as possible.



Please follow this process:


1. In the first instance if you are dissatisfied for any reason we would ask that you raise your concerns with the person you are dealing with verbally

2. If your concern or complaint is not resolved to your full satisfaction we would ask you to email the full details of your complaint to the General Manager using the email complaints@infinitiproperties.com

3. The General Manager will respond within 24 hours acknowledging your complaint

4. We aim to resolve complaints within 72 hours, however if the circumstances are complex or require input from others we will advise you of this, in any case the General Manager will provide a full response within 7 days of receipt of your complaint

5. If you are not satisfied with the response or outcome provided by the General Manager you can write to the Director of the company at: Company Director, Infiniti Properties Management Ltd, 1016 Argyle Street, Glasgow G3 8LX (please mark your letter as strictly private & confidential)

6. The Director will acknowledge your letter within 24 hours and aim to resolve the matter within 72 hours, however please allow for a period of 7 days. You will be sent a final written statement detailing the company's position; including details of any compensation offer and guidance on referring the matter to The Property Ombudsman within 12 months for a review should you still be dissatisfied with the outcome.


Last updated at 5:21 PM 31/05/2019 by allAgents

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Infiniti Properties

Branch - Finnieston, Glasgow, G3