Temples Lettings
Northwich, CW9
4.9/5, 143 reviews
97% recommended
100% sales valuation accuracy
100% sales fee satisfaction
87% lettings valuation accuracy
92% lettings fee satisfaction

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2019 Estate & Letting Agent Awards


“After a couple of poor choices with my rental property ......”

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Apr 22,2015
Minithumbup
By: 'Mark'
Apr 22,2015
0 people found
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After a couple of poor choices with my rental property and other agents, I was very grateful to stumble across Temples Lettings in Northwich who said they would happily manage my rental in Winsford.

I am glad that I have found an agent I am 100% happy with, and have been very thorough with ensuring that my property meets all legislation and take care of my property and tenants with regular visits.

Through the entire process everyone has been professional, friendly and informative and I use them to fully manage the rental.

I can highly recommend Temples, they only deal with lettings, so you know you will get an agent that is focused.
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Opening Hours
Address

Temples Lettings
Imperial Buildings, 20-22 Bull Ring, High Street
Northwich
Cheshire
CW9 5BU
01606 333742

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £100,000 £100,000
Lettings 87% 92% £0 £100,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
89 0 41 4 2 0 0 0 7 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NALS TDS SAGEagent
Latest Properties

No Properties

“Efficient, friendly and professional service both as a rental agent ......”

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Mar 13,2018
Minithumbup
By: 'Efficient and professional'
Mar 13,2018
0 people found
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Efficient, friendly and professional service both as a rental agent and a sales agent. We would highly recommend them to anyone....
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Comment on agent fees
Fair
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“Rebecca was very friendly, helpful and efficient in dealing with ......”

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Mar 12,2018
Minithumbup
By: 'Jack'
Mar 12,2018
0 people found
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Rebecca was very friendly, helpful and efficient in dealing with our issues. She remained in contact throughout the process and kept us informed. Very pleased with how quickly the dishwasher was replaced!...
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“Excellent prompt service nothing is too much trouble spoke to ......”

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Mar 02,2018
Minithumbup
By: 'Natalie Williams'
Mar 02,2018
0 people found
this helpful
Excellent prompt service nothing is too much trouble spoke to Nalalie and Becs and emailed Katherine Barnett, very friendly and extremely friendly and reassuring cannot rate highly enough Thank you ladies Eileen Clarke 302 Chester Rd Hartford...
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Comment on agent fees
Very very hoid
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“I've found the Temples team to be friendly, efficient and ......”

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Mar 01,2018
Minithumbup
By: 'Peter Jackson'
Mar 01,2018
0 people found
this helpful
I've found the Temples team to be friendly, efficient and totally professional. So far everything has gone well, and we're now embarking on our second tenancy....
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“Temples has very attentive staff. Never had any problems. They ......”

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Feb 22,2018
Minithumbup
By: 'Treasurepie'
Feb 22,2018
1 people found
this helpful
Temples has very attentive staff. Never had any problems. They make the whole process stress free. Very friendly professional service....
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Comment on agent fees
I use the fully managed service, which is the most expensive but I feel worth the money.
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“Very impressed with the speed and efficiency with which David ......”

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Feb 15,2018
Minithumbup
By: 'Stuart Wilson'
Feb 15,2018
0 people found
this helpful
Very impressed with the speed and efficiency with which David handled this matter. As a Landlord, we are always keen to minimise any disruption to our Tenant when a fault is reported. With David's help, we couldn't have got this small electrical problem fixed any ...
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“The two main members of staff i have dealt with ......”

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Feb 09,2018
Minithumbup
By: 'Tim Towers'
Feb 09,2018
0 people found
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The two main members of staff i have dealt with at Temples (David & Emma) have always been so polite and professional. Nothing ever seems too much trouble and the job gets done straight away. Very pleased with the service I have received thank you....
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“Emma has been handling my property management since I contracted ......”

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Jan 24,2018
Minithumbup
By: 'John Connell'
Jan 24,2018
0 people found
this helpful
Emma has been handling my property management since I contracted with Temples, and always with pleasantness and efficiency, focus on detail and ensuring resolution. I always feel she has patience and supports a landlord, as we have so many ongoing matters with letting and need ...
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Comment on agent fees
Good.
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“David has been very helpful in assisting me with queries ......”

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Jan 24,2018
Minithumbup
By: 'Janette'
Jan 24,2018
0 people found
this helpful
David has been very helpful in assisting me with queries over garden maintenance and in liaising with the Landlady to answer my questions, also in referring on an urgent (separate) repair to the relevant person. Both queries have been dealt with swiftly and courteously. Many ...
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Comment on agent fees
I feel the rent is relatively fair for the area however I do feel that the charges for things such as renewing a contract where there is minimum administrative work is a little pricey. I have friends who rent via an agent and some are not charged a fee at all to renew their tenancy under exactly the same conditions.
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“I have been using Temples for over 8 years now. Although ......”

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Jan 23,2018
Minithumbup
By: 'Palmablue'
Jan 23,2018
0 people found
this helpful
I have been using Temples for over 8 years now. Although I manage my own property I always use them to find me a tenant. I have always found them to be extremely professional, courteous and prompt with any correspondence and I am always kept up ...
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Comment on agent fees
In the main fair and reasonable.
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“From our first contact with Temples, the service has been 5 ......”

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Jan 02,2018
Minithumbup
By: 'Gil Martin'
Jan 02,2018
1 people found
this helpful
From our first contact with Temples, the service has been 5 stars. We urgently needed to rent a house after selling our home in Surrey due to time constraints. Temples expedited our application keeping us fully informed at all stages and making the process go smoothly. ...
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Comment on agent fees
The fees seemed fair for the services provided.
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“Very considerate people who respond in a timely fashion and ......”

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Jan 02,2018
Minithumbup
By: 'David Brooks'
Jan 02,2018
0 people found
this helpful
Very considerate people who respond in a timely fashion and are highly professional. We would highly recommend them to others....
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Comment on agent fees
Good
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“Once again a fantastic service by Temples.As always very ......”

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Dec 04,2017
Minithumbup
By: 'Helen'
Dec 04,2017
0 people found
this helpful
Once again a fantastic service by Temples. As always very professional, you have provided us with some fantastic tenants and as a lanlord your efficient service is invaluable to us. You take all the stress out of renting. Couldn't be happier....thank you!...
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Comment on agent fees
Very fair
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By: Nicola Buckley
Dec 05, 2017
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Thank you very much for your lovely review Helen! Best Regards, Nicola Buckley - General Manager ...

“David & Nicola resolved a couple of maintenance issues via a ......”

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Nov 14,2017
Minithumbup
By: 'John Fielding'
Nov 14,2017
0 people found
this helpful
David & Nicola resolved a couple of maintenance issues via a Handyman called Jez who was extremely efficient, responsive and polite. Really happy with the service provided from end to end....
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“We have had some queries recently at a property which ......”

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Nov 07,2017
Minithumbup
By: 'Julie'
Nov 07,2017
0 people found
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We have had some queries recently at a property which Temples Lettings manage for us. The queries have been dealt with promptly & politely & problems resolved....
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By: David
Nov 08, 2017
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Thank you kindly. ...

“Because of Temples, the acquisition of a new tenant for ......”

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Nov 02,2017
Minithumbup
By: 'Harry'
Nov 02,2017
0 people found
this helpful
Because of Temples, the acquisition of a new tenant for a property happened quickly and smoothly, as usual. From past experience, I have come to expect nothing less from them! Thank you Temples....
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Comment on agent fees
Fees are reasonable and good value for the results.
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“All our dealings with Temples staff have been positive. The ......”

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Oct 31,2017
Minithumbup
By: 'Happy landlords'
Oct 31,2017
0 people found
this helpful
All our dealings with Temples staff have been positive. The whole team has a welcoming & professional attitude. Felicity & Emma have been particularly helpful, always happy to explain & advise and have dealt with the set up of our tenancy in a very efficient manner. Living abroad ...
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Comment on agent fees
Reasonable for the amount of work involved.
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“Staff are always contactable, always give good clear advice and ......”

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Oct 11,2017
Minithumbup
By: 'Chris Dawson'
Oct 11,2017
0 people found
this helpful
Staff are always contactable, always give good clear advice and feedback. Have managed my property well for a number of years....
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Comment on agent fees
Good Fees. And the repair fees through their handymen are also seemingly very good. I would however question if their fully managed service is full managed as there seems to be a lot of extras.
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“All staff are always polite & helpful. They sort out any ......”

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Oct 03,2017
Minithumbup
By: 'Lievesleys'
Oct 03,2017
1 people found
this helpful
All staff are always polite & helpful. They sort out any problems that occur efficiently. We are very happy with their management....
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“Outstanding service, minimum issuesFirst class service always kept up to ......”

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Oct 02,2017
Minithumbup
By: 'Trevor poole'
Oct 02,2017
1 people found
this helpful
Outstanding service, minimum issues First class service always kept up to date on all aspects and always given positive and honest guidance on repairs and tenants I have only had temples as my management team and never had to visit my properties. I'm positive our ...
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Comment on agent fees
Good
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“Having rented via Temples for the past 7 years, I have ......”

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Aug 22,2017
Minithumbup
By: 'Brian'
Aug 22,2017
0 people found
this helpful
Having rented via Temples for the past 7 years, I have found continued excellence in property management, particularly from Richard Styles, now sadly moved on. I have now sold my house & in respect of selling, was a little disappointed with lack of feedback following during the ...
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Comment on agent fees
Good value
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“Natalie is always prompt in her work and is always ......”

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Aug 07,2017
Minithumbup
By: 'Darren'
Aug 07,2017
1 people found
this helpful
Natalie is always prompt in her work and is always ready to help in any way she can. The mediation between Landlord and tenant is also excellent. Thanks...
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Comment on agent fees
Good
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“I have been a customer of Temples at Northwich for ......”

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Jul 11,2017
Minithumbup
By: 'Eva Ross'
Jul 11,2017
0 people found
this helpful
I have been a customer of Temples at Northwich for five years, they look after several rental properties for me. Their service is consistently excellent and professional, I can rely on them to do everything in a timely manner, be abreast of all legal developments, ...
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Comment on agent fees
Good value for money.
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“I have used Temples agency for several years now, and ......”

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Jul 11,2017
Minithumbup
By: 'Harry M'
Jul 11,2017
0 people found
this helpful
I have used Temples agency for several years now, and have received excellent, friendly and efficient service from all staff members that I have dealt with. I would recommend without hesitation....
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Comment on agent fees
Fees very reasonable for excellent service
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“I have been a tenant through Temples for nearly a ......”

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Jul 11,2017
Minithumbup
By: 'Miss Slater'
Jul 11,2017
0 people found
this helpful
I have been a tenant through Temples for nearly a year now. I have only ever received exceptional customer service and a very efficient and prompt service to any of my queries or concerns. I would definitely recommend their agent....
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By: alistair
Jul 12, 2017
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Thank you very much for your comments Miss Slater they are greatly appreciated by the team! ...

“All the team at Temples are excellent and offer a ......”

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Jun 27,2017
Minithumbup
By: 'Gordon T'
Jun 27,2017
0 people found
this helpful
All the team at Temples are excellent and offer a truly outstanding service from start to finish. A special mention for Richard who has a very calm and positive approach in dealing with any property issues that a landlord may face. Also a mention to ...
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Comment on agent fees
Very competitive fees
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By: Richard Styles
Jun 27, 2017
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Thank you for your kind words. I am pleased that our usual customer service has exceeded your expectations. ...

“I have had a rented property for over 2 years, with ......”

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Jun 23,2017
Minithumbup
By: 'Fergus Rushe'
Jun 23,2017
0 people found
this helpful
I have had a rented property for over 2 years, with the initial letting through Bridgfords. Felicity rang me a few times generally close to tenancy renewal times to check if I wanted to consider Temples. When the notice of termination from the tenants came, I ...
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Comment on agent fees
More competitive than some other local competitors.
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By: Becca Shannon
Jun 30, 2017
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Thank you Fergus for your kind words. I am pleased that our usual customer service has exceeded your expectations. ...

“Great service from Temples. Daniel showed us round the houses ......”

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Jun 08,2017
Minithumbup
By: 'Rob'
Jun 08,2017
0 people found
this helpful
Great service from Temples. Daniel showed us round the houses and was friendly and helpful. Emma was professional, helpful and quick to respond to questions we had regarding renting our new home. The whole process with Temples was overall a good experience....
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Comment on agent fees
Pretty much in line with other agents in the area and certainly less than in London (where we previously lived)
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“Lovely employee, re-assured me about everything. Was very friendly and ......”

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May 31,2017
Minithumbup
By: 'Bethany Hedley'
May 31,2017
1 people found
this helpful
Lovely employee, re-assured me about everything. Was very friendly and easy to talk to. Very helpful as i'm a first time buyer. Would recommend to anyone...
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Comment on agent fees
The fees were good
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“This is a truly exceptional small business. The sheer quality ......”

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May 16,2017
Minithumbup
By: 'Bubbles'
May 16,2017
0 people found
this helpful
This is a truly exceptional small business. The sheer quality of service is outstanding. From the minute you walk into their fabulous office in Northwich, to every interaction you have with any of their members of staff, you simply feel confident that Temples is the ...
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Comment on agent fees
The monthly fees are simply "very competitive" compared to other local companies that "try" to offer a lettings service. However, the fees suddenly become "exceptionally good value" when you consider the exceptional overall level of service provided, both to tenants and landlords.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Temples aims to provide the highest standards of service to all Landlords and Tenants, but if you believe you have a grievance, please write in the first instance to Miss Nicola Buckley (General Manager) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU.
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in-house procedures. A formal written outcome of the complaint will be sent to you within 21 days. If we require longer, we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact Mrs Natalie Williams (Director) at Imperial Buildings, 20-22 Bull Ring, Northwich, Cheshire, CW9 5BU who will review the complaint and a formal written outcome of the review will be sent to you within 14 days.
Following the conclusion of the in-house review of the complaint, should you wish to take the matter further, you can refer the complaint to the Ombudsman Services. You are able to register your complaint online at www.ombudsman-services.org or in writing to Ombudsman Services: Property, PO Box 1021, Warrington, Cheshire WA4 9FE.
If you wish to register a complaint with regard to Insurance Services provided by Temples (Nantwich) Limited, you should contact Arthur J Gallagher, Metro House, Northgate, Chichester PO19 1BE. If you cannot settle your complaint with Arthur J Gallagher, you may be entitled to refer it to The Financial Ombudsman Service.
Last updated at 2:41 PM 08/07/2016 by allAgents

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