Apr 22,2015
By: 'susan'
Apr 22,2015
2 people found
this helpful
To Everyone do not use Spingbok as they never gave us imformation then when we tryed to stop people coming they sent 10 people and was not told that we was going to show people around but i told them hours befor that i wanted to stop the sale of my house but they took no notice even a man with a broad came over an hour after telling them that i was pulling outwith the sale i then had over 12 cars outside and 3 men was in one car how on earth did they think that a woman with her 12 year old daugher was to show all of them around when if we was told this to start with would never have let them sell the house to start with them and i also told them again phoned them up and said stop the people coming they said we have but even 40 after people was turning up and said they have not been imformed by spingbok so if you like being a circus act go with them other wise keep away from them
Was this helpful? Yes
By: Springbok Customer Services
May 12, 2015
Dear Susan.

Thank you for your feedback on our service it's critical for the overall improvement of our business. Having investigated your comments I can see that we did organise seven proceed able buyers to view your property within at specific times, on the day that you defined would be appropriate they were all organised with you a day before. During the viewing time frame you did call us and ask us to stop the viewings however this was too short notice as most of the time slots had already expired when you decided you did not wish to have the arranged viewings on your property.

We do advertise ourselves as a fast sale agent and having seven viewings on the second day of advertising is definitely a good sign that we would be living up to our reputation and securing you a market value offer in record breaking time. This is a typical response to our successfully marketing method.

I am sorry that you felt the need to write this review. If you wish to discuss this matter further, please contact us at customerservicemanager@springbokgroup.co.uk.
Warm regards from all the team and Springbok Properties.

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Springbok Properties

1 Universal Square, Devonshire Street North Manchester
Greater Manchester
M12 6JH

0800 068 7935

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