“Emily in head office literally doesn't do anything. They charge ‚£100 ......”

Apr 22,2015
By: 'Staines1987'
Apr 22,2015
0 people found
this helpful
Emily in head office literally doesn't do anything. They charge ‚£100 for a contract renewal just to change a couple of dates on a contract. She does't respond to emails, she doesn't check or respond to her voicemails - no idea what she actually does do. She's the worst of a pretty useless bunch. The only time anything ever seems to get done is if I tweet them @townends and it seems to spark them into action. How on earth they have so many positive reviews on here, I will never understand. Worst company I have ever dealt with.
What agent could do to change your mind?
Could have actually been good at communicating with us and provided us with a service that warrants a ‚£100 fee.
Attached Filesnbsp;
Comment on agent fees
Ridiculously expensive for what they do.
Was this helpful? Yes
By: Monne
Apr 27, 2015
We are sorry to hear about your negative experience with Townends. Your feedback is really important to us. and we take all the comments we receive seriously. Please email us your details to info@townends.co.uk so that we can get in touch and improve our service to you.

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142-144 High Street Staines-upon-Thames, Staines
TW18 4AH

01784 455 299

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