I would advise anyone not to use this letting agency. They are extremely slow in responsing to complaints. For example, we were left without working appliances for over a month of our tenancy. When we moved into the flat, it was in a disgusting condition and they failed to clean it despite our regular demands. Workmen would let themselves into our property unannounced and move our belongings. Then there are the problems regarding our deposit. The agent tried to take as much of our money as possible, with poor evidence and excuses. n top of this, administration fees are very high, as are deposits. The admin fees certainly don't reflect the seriousness with which the company deal with queries, they are persistently slow and a hassle to deal with. Stay away!
What agent could do to change your mind?
Responded to queries, fixed appliances when we had requested them to, not attempted to effectively steal our deposit.