Strike, Colchester, CO1
4.1/5, 382 reviews
80% recommended
64% sales valuation accuracy
84% sales fee satisfaction

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“House Simple is a poor choice of an online estate ......”

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Apr 21,2015
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By: 'alveda'
Apr 21,2015
2 people found
this helpful
House Simple is a poor choice of an online estate agent. The system whereby you are given the phone number of the person interested in your property is a thing of the past. You now have to use the online booking system that requires viewers to log on every time there is an alteration in an appointment. You can send a message but that requires you to log on to read the message. If you do not have internet connectivity then (which is quite regularly in Devon and other areas of the countryside) then using House Simple is not an option. This system has meant that out of 7 inquiries only 4 people turned up. 2 no shows and one person who obviously could not be bothered to go through the rigmarole of logging on continually to look for updates.

On top of this one of the 'no shows' actually rang House Simple (instead of using the fiddly online system) to say that they wouldn't be attending. House Simple did not provide us with this information and therefore my wife spent all day (with a 1 year old and a 3 year old) tidying the house for no one to turn up. The other 'no show' arranged an appointment using the online system and then never materialised.

To get any joy out of this system you have to be on the phone to House Simple continually using them as a go between. They have to ring the viewers every time there is a slight change of plan as the online system DOES NOT WORK!!!!!!!!

I have requested my money back but Tom Holmes flatly refused. He believes the system works. It doesn't. I sold a house using House Simple a year ago and they were allowed to pass on viewers phone numbers. Now they are not (at the request of Rightmove) and this online system DOES NOT WORK!!!!!

Don't be a mug like me and save yourself at least £350 and use a different estate agent. This judgement by Rightmove will probably be the death of online estate agents as having to use an online system like the one House Simple pedal DOES NOT WORK!!!!!!

The agent should realise how unhappy I am with the system they provide an offer my money back. I will have to go another estate agent now to sell my house as the online system used by House Simple DOES NOT WORK!!!!!!
What agent could do to change your mind?
‚£350 ex VAT roughly. Complete rip off.
Attached Filesnbsp;
Comment on agent fees
‚£350 ex VAT roughly. Complete rip off.
Was this helpful? Yes
By: Housesimple
Apr 21, 2015
Housesimple.co.uk takes the security of its customer's personal data very seriously and that is why it is important that viewers and vendors/landlords alike log in to their own private site that is securely maintained. We do apologise for any inconvenience caused but it is vitally important that data is stored securely. In each and every instance that a message is sent by the other party through our system we send text message notifications and email alerts to our clients. In the event that anybody cannot access their account for whatever reason and wishes to confirm or rearrange a viewing the housesimple office is open 7 days a week and we are happy to assist over the phone. It is also possible for those who choose to do so to easily exchange personal contact details through our system, and to communicate directly to book in a viewing if they prefer.

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Opening Hours
Address

Strike
The Octagon
Colchester
Essex
CO1 1TG
0333 331 4046

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 64% 84% £24,000 £1,650,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 2 0 0 286 27 3 9 4 38
Areas covered
  • Nationwide
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS

“Buyers perspective load of rubbish, don't waste your time....”

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Apr 09,2021
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Ricky
By: 'Zuzana B'
Apr 09,2021
5 people found
this helpful
Where to start.. My offer has been accepted, but the agent would not take property off the market and they were still taking bookings for the viewings. Once an offer has been accepted, they will never call you, you would have to chase them. I ...
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By: Jean
Apr 28, 2021
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Totally agree. Shocking. We too are pulling out as sick of chasing them. ...

“Incredible and free service...”

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Apr 06,2021
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By: 'FAYE'
Apr 06,2021
0 people found
this helpful
We originally put our house on the market with a traditional estate agent, thinking the online agents were too good to be true. We became very frustrated with our traditional agent and knew we would be really reluctant to give them their commission, if we ...
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“Absolute joke of an agent. Put an offer in on......”

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Apr 02,2021
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By: 'James'
Apr 02,2021
0 people found
this helpful
Absolute joke of an agent. Put an offer in on a property in Heswall made a first offer only to be told few hours later sold. Didn't come back to give me a chance to increase offer (would have gone over asking price). They have ...
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“Extremely informative, and professional. Kase......”

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Mar 10,2021
Minithumbup
Casey
By: 'Toby'
Mar 10,2021
0 people found
this helpful
Extremely informative, and professional. Kasey definitely has a bright future ahead, in the interim however, he deserves to be valued and appreciated for his admirable work....
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“ABSOLUTE CLOWNS!!!!!!...”

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Dec 09,2020
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By: 'Paul'
Dec 09,2020
4 people found
this helpful
Dreadful company! I viewed a property on a Friday and didn't get a call from the agent until the following Wednesday! I explained that I'd agreed to buy the property directly with the vendors and as I hadn't heard from Strike I'd organised the memorandum ...
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By: Nadene
Apr 23, 2021
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That is my experience too. Constant lies. Didn't remove the house from the market for weeks despite the vendor telling them to. Claimed never to have received emails. Told our mortgage company that they were waiting on the vendor to confirm availability for the valuation but the vendor heard nothing and when we gave the vendors contact details to the mortgage co the valuation took place within 24 hours. If you want a smooth purchase then steer clear of property's on sale with Strike. ...

“Not great !!...”

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Oct 06,2020
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By: 'Gerald'
Oct 06,2020
2 people found
this helpful
Not great !! I feel very sorry for anyone that is taken in about a great service. I have contacted this company on a few occasions to get pacific information on a few properties that I was interested in viewing. Well nothing happened about this information ...
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“An expensive mistake...”

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Sep 22,2020
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By: 'Marius'
Sep 22,2020
5 people found
this helpful
Very poor customer service. Communication is awful. They do not have time for you. They always complain that they are busy... I paid them £399 thinking that would make them look after my sale with more interest, but that has not proven the case at all. ...
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“What a great company to do business with. Fro......”

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Sep 11,2020
Minithumbup
Isaac
By: 'Robert'
Sep 11,2020
0 people found
this helpful
What a great company to do business with. From start to finish they were outstanding. Highly recommended to all.... We spoke to Isaac at the beginning who was awesome and Adam Conveyancing as the our property moved to the final stages. Adam was very efficient....
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“Sellers beware!...”

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Aug 07,2020
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By: 'Yasmin'
Aug 07,2020
3 people found
this helpful
Sellers beware! Do not use if you want your property to sell quickly or at all for that matter. I put an offer on a property in Leeds it was over what they were asking. I sent documents in documents as we both wanted to ...
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“Played me...”

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Aug 03,2020
Minithumbdown
By: 'Alice'
Aug 03,2020
1 people found
this helpful
I have only dealt with strike for 3 days in which they told me I could still view and bid a property that was spoken for. Then began playing me and the original bidder off against each other while telling the other they still had the ...
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By: Oliver
Aug 08, 2020
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As Strike don't charge commission, and make their money through added extras and referrals, why would the Strike agent intentionally play you against another seller? There's simply no financial incentive to do so. You was probably gazumped. If an offer comes in, any agent has to present that to the seller (legally.) If the seller gets a better offer, they are free to take that offer. I know it sucks for you, but I really can't see how this is the agent's fault? ...

“After putting my hopes with House Simple, it ......”

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Jul 23,2020
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By: 'Stephen'
Jul 23,2020
2 people found
this helpful
After putting my hopes with House Simple, it was onsite for a while did a search for my property noticed it had been taken off. Rang up to complain, what I was told that properties were taken off after a certain Time!!! I took the ...
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“Can't recommend enough!...”

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Jul 22,2020
Minithumbup
By: 'Andrea'
Jul 22,2020
0 people found
this helpful
I can honestly say that Housesimple (Now named Strike) have been the most trustworthy and straightforward estate agent we have ever had to deal with. They have put the other agents and conveyors in our chain to shame. They have always dealt with queries efficiently ...
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“Excellent service so far. Would never use a h......”

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Jun 19,2020
Minithumbup
By: 'Ian'
Jun 19,2020
0 people found
this helpful
Excellent service so far. Would never use a high street estate agent again. It's hard to find decent companies at the moment. This is definitely a keeper....
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“Poor poor poor! Most definitely a case of if ......”

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Jun 17,2020
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By: 'Julie'
Jun 17,2020
0 people found
this helpful
Poor poor poor! Most definitely a case of if it sounds too good to be true it usually is? No fees sure, but 12 missed/changed appointments, dark unflattering photos and lack of follow up calls. Very disappointing!...
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“First of all I would like to say that if I co......”

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Jun 10,2020
Minithumbdown
By: 'Abdul'
Jun 10,2020
6 people found
this helpful
First of all I would like to say that if I could give 0 stars I would have but the minimum option I'm given is 1. House simple are only there for themselves ...if you go through them I. E. Secure a mortgage with them and use ...
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“Shysters...”

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Jun 08,2020
Minithumbdown
By: 'Richard'
Jun 08,2020
3 people found
this helpful
Typical estate agent shysters They wasted my time saying I needed to be at the property for the 'valuation', which was 200 miles away. Th value is just a sales person by zoom who will try to gain your trust/greed by asking you to put ...
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“Totally out of order. Aload of tripe company.......”

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May 07,2020
Minithumbdown
By: 'Adele'
May 07,2020
5 people found
this helpful
Totally out of order. Aload of tripe company. We had a house accept our offer and then a couple of week later we had a message saying they had accepted another offer. House simple said even though our offer had been accepted they still have ...
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“Don't do it you will regret it...”

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May 07,2020
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By: 'wendy'
May 07,2020
1 people found
this helpful
I sold my house back in October and yes I'm still here all started well and good ,but now nobody calls a phone call would be nice just out of Courtesy just to let you know you are still a value customer ,nobody seems to ...
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“No. Stars for this company! As soon as they......”

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Mar 23,2020
Minithumbdown
By: 'Carol'
Mar 23,2020
4 people found
this helpful
No. Stars for this company! As soon as they get yr money they run! Customer service is terrible ! They sell you a product for £399 then want to sell You another with days! Adding extra Cost ! They want you to reduce yr property Price within days! ...
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“Absolutely full of crap, a guy called Richard......”

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Mar 20,2020
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Richard
By: 'Karen'
Mar 20,2020
3 people found
this helpful
Absolutely full of crap, a guy called Richard my mother dealt with had her offer accepted was told she had the property, cash buyer, they then said that the seller pulled out because his mother in law needed the property, the house is still on ...
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“Rude and incompetent call centre based estate agent...”

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Mar 02,2020
Minithumbdown
By: 'Katie'
Mar 02,2020
5 people found
this helpful
The call centre is completely incompetent. We have been trying to put in an offer and they have failed to phone back 4 times now, and failed to send anything by email. I wonder how many other offers that vendors are missing out on due to ...
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“House simple not simple to use...”

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Feb 25,2020
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By: 'Mrs'
Feb 25,2020
3 people found
this helpful
We haven't even completed our purchase yet and we are now dealing with staff member number 4 who is apparently leading house sale! From a buyers point they have been awful- clearly do not know what they are doing and for 3 weeks sending emails to wrong ...
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“Absolute con men, avoid at all costs...”

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Feb 24,2020
Minithumbdown
By: 'Sue'
Feb 24,2020
3 people found
this helpful
Absolute con men, avoid at all costs. Because of their unscrupulous and shady sales tactics, we lost a good deal of money when attempting to deal with Housesimple....
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“Terrible agents. Don't use them unless you w......”

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Feb 10,2020
Minithumbdown
By: 'Amanda'
Feb 10,2020
8 people found
this helpful
Terrible agents. Don't use them unless you want months of stress. No communication, very little knowledge of the property market, young inexperienced staff. Although they are free, they should pay you for the work you end up doing yourself and for the continued calls you ...
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“Ross English is a star and deserves a pay rise and a promotion!...”

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Feb 06,2020
Minithumbup
Ross
By: 'Simon'
Feb 06,2020
0 people found
this helpful
I cannot describe just how amazing Housesimple have been throughout the entire transaction. Every person we have dealt with has been helpful and friendly and at every stage of the sale our designated agent, Ross English, was the first to update us, chase all parties ...
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Vendor Fees

Our Fees

£0.

We offer a fully-managed estate agency service for free. No fees, no commission, no catch.
Our fully-managed free service includes:
● Your home valued by a local expert
● Photos and floorplans so your home looks its best
● Get your ad seen by millions on Rightmove & Zoopla
● Achieve the best possible price thanks to our expert negotiation team
● A fully managed sale until the end — we’re by your side until moving day
Last updated at 21/07/2020, 9:20 AM by Lizzie Berens
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

See complaints procedure www.strike.co.uk/legal/complaints-procedure
Last updated at 12:26 PM 11/11/2019 by allAgents

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Branch - Strike, Colchester, CO1