Apr 20,2015
By: 'Andrew'
Apr 20,2015
0 people found
this helpful
The agent responds very quickly and is generally very understanding and helpful.

Any repairs needed in the flat have been attended to quickly.

The one downside has been the very high tenancy renewal fees of £120, which we have never encountered before and came as quite a shock! Can't understand it.
Comment on agent fees
This is the first time either of us have encountered tenancy renewal fees despite living in rented accommodation for a total of 15 years between us, with lots of different agents. ‚£120 to renew a tenancy agreement with no changes is very steep indeed!!! Shocking.
Was this helpful? Yes
By: Matthew Wales
Apr 28, 2015
Thank you for your review Andrew and I am very pleased to hear your positive feedback regarding our level of service. It is all the more encouraging because this is the second time you have rented through us, and a lot of our business comes from returning customers. Letting agency fees are often the bone for contention for tenants, but we regularly review our fee structure to ensure that we are positioned at the lower end of the spectrum when compared with a broad review of other agents. We always try to ensure that charges are fair and represent the work involved in our tasks and the high standard of service we provide.

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Homezone Property Services

149 Croydon Road Beckenham

sales: 020 3794 7545 lets: 020 8464 9962

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