Newton Abbot, TQ12
2.8/5, 8 reviews
50% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction

...left to get your reviews in for the
2021 allAgents Estate & Letting Agents Awards


“HiAs a tenant newly moved in I was unaware (my ......”

Share on :
Apr 20,2015
Minithumbdown
By: 'Jane'
Apr 20,2015
2 people found
this helpful
Hi
As a tenant newly moved in I was unaware (my fault) that YOUR MOVE estate agency would not allow me to choose my own energy supplier and by default I have to go with their choice which is Spark Energy. I have tried to stop the transfer and to make Flow Energy my first choice but I am told that although the gas transfer won't take place for another 3 days, the transfer is in process and I cannot change so I have to go with Spark. Spark tell me that it will take around 3 weeks for the transfer from the date of the change. I am annoyed with Your Move who did not highlight to me (I did not read the small print) that they had choice of my energy provider. I have asked them why they have chosen Spark and whether YOUR MOVE make a profit from my having to use Spark Energy but I have not had any reply from them. I do not know the tariffs for Spark but have YOUR MOVE have given me no choice but to go with them. So be wary, all prospective tenants of YOUR MOVE estate agency, and read the small print. Even if you read the small print, you may not have a choice. ! Landlord - if you are aware that YOUR MOVE force tenants to use Spark, please speak up against this!
What agent could do to change your mind?
The agent should not charge for 'Permitted Occupier' fee in addition to the holding fee. The agent should not nominate or pass my details on to any energy supplier but should leave that to me to decide which supplier to use. They should take that out of the agreement form.
Attached Filesnbsp;
Comment on agent fees
I was charged a holding fee of ‚£300 which was not refundable. They also charged me ‚£90 for permission for my son to move in as a "Permitted Occupier". I feel this is an unfair fee and should be refunded to me.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Your Move
39 Courtenay Street
Newton Abbot
Devon
TQ12 2QL
01626 365 906

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £140,000 £140,000
Lettings 100% 0% £465 £675
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 1 1 0 3 1 0 1
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA
Latest Properties

No Properties

“Your move Newton Abbot...”

Share on :
Feb 21,2021
Minithumbup
By: 'Paul'
Feb 21,2021
0 people found
this helpful
It was a long process but the agents were very helpfull when nothing appeared to be happening. A good friendly service overall....
read full review
Was this helpful? Yes

“My advice would be to go with another company......”

Share on :
Oct 23,2019
Minithumbdown
By: 'janice'
Oct 23,2019
0 people found
this helpful
My advice would be to go with another company if you are letting your property , as the last 3 tenants they have provided have fallen well below expectation . They just do not get enough former landlords' or employers' references ( and do not tell you they have ...
read full review
Was this helpful? Yes

“Service above & beyond...”

Share on :
Apr 10,2019
Minithumbup
By: 'John'
Apr 10,2019
0 people found
this helpful
Completed our purchase of a property, in Newton Abbot, at end of March 2019, after a nightmare 6 months, due to solar panels. Paul went the extra miles to help us through it and I would recommend him & the branch, to anyone buying or selling property in ...
read full review
Comment on agent fees
I was buying, so no fees payable.
Was this helpful? Yes

“Terrible...”

Share on :
Jan 14,2019
Minithumbdown
By: 'Conan48'
Jan 14,2019
2 people found
this helpful
Avoid this branch and company at all costs. The man is abusive and rude, he probably won't put your offer through to the vendor because he tells you they'll laugh in your face! Wouldn't ever EVER use this service they are abusive and unprofessional....
read full review
Comment on agent fees
Not good
Was this helpful? Yes

“Paul caisley...”

Share on :
Jan 10,2019
Minithumbdown
By: 'Jr25'
Jan 10,2019
1 people found
this helpful
My friend was about to put an offer on a flat today. She rang and spoke to Paul Caisley. He was verbally abusive down the phone, told her that the vendor would laugh in her face about the offer. He was practically shouting at her ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Great service and friendly people...”

Share on :
Dec 03,2018
Minithumbup
By: 'Andy'
Dec 03,2018
0 people found
this helpful
Your Move have been very helpful with the sale of my property especially Ben and Louise who have assisted me greatly with sound advice and communications whilst going through the process, they have kept me informed throughout and answered any questions I've asked them, I'd ...
read full review
Comment on agent fees
The agents fees aren’t the cheapest or dearest but the service you get makes it well worth the money.
Was this helpful? Yes

“We had a great experience with Louise. She chased solicitors ......”

Share on :
Nov 21,2017
Minithumbup
By: 'LeeG'
Nov 21,2017
1 people found
this helpful
We had a great experience with Louise. She chased solicitors when they had gone quiet. Always kept me in the loop and didn't get frustrated towards the end when I was ringing her most days. Sometimes when calling up and Louise wasnt in the office ...
read full review
Was this helpful? Yes

“HiAs a tenant newly moved in I was unaware (my ......”

Share on :
Apr 20,2015
Minithumbdown
By: 'Jane'
Apr 20,2015
2 people found
this helpful
Hi As a tenant newly moved in I was unaware (my fault) that YOUR MOVE estate agency would not allow me to choose my own energy supplier and by default I have to go with their choice which is Spark Energy. I have tried to ...
read full review
What agent could do to change your mind?
The agent should not charge for 'Permitted Occupier' fee in addition to the holding fee. The agent should not nominate or pass my details on to any energy supplier but should leave that to me to decide which supplier to use. They should take that out of the agreement form.
Attached Filesnbsp;
Comment on agent fees
I was charged a holding fee of ‚£300 which was not refundable. They also charged me ‚£90 for permission for my son to move in as a "Permitted Occupier". I feel this is an unfair fee and should be refunded to me.
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 5:06 PM 15/12/2015 by allAgents

Awards won by Your Move, Newton Abbot TQ12 2QL


As Seen On

Find the Best Agent to
Sell or Rent Your Home