Oct 17,2011
By: 'Mr Angry'
Oct 17,2011
2 people found
this helpful
OUTRAGEOUS! - £99 Sellers pack rip off..

I've noticed that many of the agents are doing this now, selling a service which should be included in the sales fee, it's outrageous, they are selling stuff to the vendors twice. The new SpicerHaart sellers pack cost £99 and incl;udes flolor plan, EPC and photos,m photos can you beleive it.Floor plans and photos should be included in 0.5% fee that they charge upon completion.
What a scandal, you don't have to pay this, just say no, get the EPC cheap on the net and let the agents take the photos as they should.... What an utter rip off...
What agent could do to change your mind?
Stop ripping off their customers..
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By: TheTruth
Aug 11, 2012
it is a fantastic product! my PRIME brochure from Biggin hill was supurb, its not a rip off it's just a premium product that is well worth doing. 0.5% fee is really low for an agent so know wonder you were offered PRIME. Can't understand your problem here really, you are paying less than minimal fee and when offered something better at slightly higher cost you turn your nose up? ungrateful? ignorant? stubborn? possible words to describe your attitude, if you really want to move you would pay the small fee no question.
By: Customer Relations Manager
Nov 02, 2011
Dear Mr Angry

I am sorry that you are unhappy with our PRIME product. For the fee you receive the following:-
Know your neighbours local info
Schools and education info
Local planning applications
Environmental information
We instruct a conveyancer on your behalf
Larger photos and a floorplan
An EPC (EPCs are never usually freely provided without charge)
Property in your area including Council Tax Bands
'Where's my nearest' info relating to health, travel, shopping, leisure and eating out
Rightmove PREMIUM listing
Rightmove featured property box

In addition the information can now be linked to our site so that all prospective buyers can see this really useful info, an excellent tool for selling your home.

For an online example of PRIME see here:- http://www.home-passport.com/application/assets/uploads/orders/complete/1568

Should you wish to discuss this matter further, please feel free to write to me at talk.to.us@haart.co.uk

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