Apr 19,2015
By: 'Jacky and rob'
Apr 19,2015
0 people found
this helpful
We just sold with springbok still took two months to complete the staff overall were friendly just very hard to get hold off having to leave numerous messages before they get back to us overall for the fees charged I would have expected better service our buyer said he had the same problem trying to contact them which I think made the process drag on
Comment on agent fees
Although we knew the fee at the outset we don't think it was justified for the level of service provided
Was this helpful? Yes
By: Springbok Customer Services
Apr 28, 2015
Thank you for taking the time to complete this review. We take all feedback very seriously, whether it is negative or positive.

Unfortunately during the conveyancing process there can be things that crop up that are beyond our control and sometimes can take a little longer to go through. All in all the conveyancing matter took just over 8 weeks and a buyer was found in three weeks which is less than the 30 days we aim to achieve.

Customer service is something we pride ourselves on so I am sorry you felt the staff you were dealing with were difficult to reach. Each staff member has a direct dial with their own voicemail box. Our standards are once a message is left we aim to return the call within 24 hours. Looking at our call log system whenever you did leave a message the call was returned within 24 hours however we can look into this in more detail if you wish so please contact us at customerservicemanager@springbokgroup.co.uk.

Warm regards from all the team and Springbok Properties.

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Springbok Properties

1 Universal Square, Devonshire Street North Manchester
Greater Manchester
M12 6JH

0800 068 7935

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Branch - Universal Square, Manchester, M12

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