Salter Rex are our management company for a small block of 3 flats in a converted house. I would never advise anyone to use this company to manage a property. They have overcharged us for renovations (16k for painting part of the outside of a small house and minor repairs), which was also substandard and they ignored complaints regarding the work. I would recommend people get their own quotes rather than rely on Salter Rex, we were astonished at the prices of the three companies they approached and were then left in no option but to accept their choice. They also send threatening letters from debt collectors without a final demand. We have also found them to be rude and unhelpful, account demands to be miscalculated in the past and payments have gone missing.
What agent could do to change your mind?
Resolve complaints properly. I still have a badly fitted window pane (with too little putty) thanks to the renovators breaking my window-Salter Rex did not resolve this.
I also ended up with a 250 pound charge from the lease holders two years ago because Salter Rex lost my money, this should have been paid by Salter Rex.