Collier Row, Romford, RM5
4.9/5, 143 reviews
100% recommended
92% sales valuation accuracy
97% sales fee satisfaction
95% lettings valuation accuracy
95% lettings fee satisfaction

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“Keystones were an excellent management company. They were professional and ......”

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Apr 17,2015
Minithumbup
Scott
By: 'Gemma'
Apr 17,2015
0 people found
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Keystones were an excellent management company. They were professional and efficient. We felt that they went the extra mile to ensure that we were happy as landlords and that our property was looked after. Scott and Amber were great to work with throughout the whole process from putting our flat on the market to finding a tenant and managing the flat. We would definitely recommend Keystones.
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Opening Hours
Address

Keystones Property
13 Clockhouse Lane
Collier Row,Romford
Essex
RM5 3PH
01708 909 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 97% £154,000 £570,000
Lettings 95% 95% £0 £360,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
42 0 25 0 51 0 21 0 4 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA TPOS Sales TPOS Lettings TPOS DPS Property Redress Scheme
Latest Properties

“Excellent service., always felt I could call ......”

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Aug 21,2019
Minithumbup
Ross
Scott
By: 'Gina crown'
Aug 21,2019
0 people found
this helpful
Excellent service., always felt I could call for help and assistance throughout my house moving experience..the team constantly provided back up and support....
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“Excellent...”

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Aug 16,2019
Minithumbup
Ross
By: 'Doug'
Aug 16,2019
0 people found
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I recently sold my property with Keystones. The service I received especially from Ross was fantastic, we were kept fully informed and updated throughout the whole process. Over the period in which we were on the market we received 4 offers finally achieving a price well ...
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“My experience was amazing from start to finis......”

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Aug 15,2019
Minithumbup
Ross
By: 'Jag'
Aug 15,2019
1 people found
this helpful
My experience was amazing from start to finish, keystone and especially Ross the agent made the process as stress free as it could be and always kept me well informed. Many thanks!...
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“Very professional and also supportive and und......”

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Aug 13,2019
Minithumbup
By: 'Laura baker'
Aug 13,2019
1 people found
this helpful
Very professional and also supportive and understanding. Worked very hard to sell our house. Always kept us updated of what was going on. Could not fault all the staff very polite and well mannered....
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“very professional agency...”

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Aug 13,2019
Minithumbup
By: 'Diana Olah'
Aug 13,2019
1 people found
this helpful
Very happy with the service at Keystones! Communication was fast and efficient, we always felt looked after, thanks to Scott who was also super friendly and professional ! Can highly recommend this agency !...
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“Keystone property arranged a quick valuation ......”

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Aug 13,2019
Minithumbup
Ross
Jay
By: 'Sharon Flora'
Aug 13,2019
1 people found
this helpful
Keystone property arranged a quick valuation for our property, valuation procedure was explained well by the agent. The cost which we would have to pay for selling was easy to understand with a simple pricing structure. As soon as we instructed a contract was signed ...
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“Best service we could ever get, I’ve tried ......”

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Aug 13,2019
Minithumbup
By: 'Adam Gawlik'
Aug 13,2019
1 people found
this helpful
Best service we could ever get, I’ve tried few top agency for finding our new flat and I wasn’t to happy with. Keystones property really look after us from day one. Service they provided to us it was very professional and super quick. ...
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“Scott and the team at Keystones have always b......”

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Aug 09,2019
Minithumbup
Scott
By: 'Samantha Cairns'
Aug 09,2019
0 people found
this helpful
Scott and the team at Keystones have always been very helpful and successful finding me a tenant. They keep me updated from start to finish and happily answer any questions i have along the way...
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“Excellent...”

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Jun 13,2019
Minithumbup
Ross
By: 'Georgiana foskett'
Jun 13,2019
0 people found
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Ross has been very polite and helpful during the process of buying our second home , nothing is too much trouble for him...
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Comment on agent fees
I am buying so no fees are paid from myself
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“Accommodating and Motivated...”

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Jun 12,2019
Minithumbup
Scott
By: 'Tami'
Jun 12,2019
0 people found
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I inquired about a retroactive valuation on my property and Scott Jay responded immediately. He was pleasent to interact with as well as professional. I would use his services again and recommend him to others....
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N/A
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“Great all-round experience...”

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Jun 07,2019
Minithumbup
Scott
Ross
By: 'Fiona Cramp'
Jun 07,2019
0 people found
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Key-Stones have really helped me find a buyer for my parents' house in Havering-atte-Bower. They are a smaller business which I like and I have felt very included at every step of the process. My main dealings were with Ross and Scott who have both ...
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Comment on agent fees
Fair
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“Excellent Customer Service throughout!...”

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Jun 05,2019
Minithumbup
Scott
Ross
By: 'Abby and Jordan'
Jun 05,2019
0 people found
this helpful
Keystones Ross, Scott and Jay were absolutely brilliant getting plenty of viewings through the door, always on hand if i needed to rearrange/reschedule and always happy to work around us as sellers. Scott was great assisting with the after sale care and again Ross ...
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Comment on agent fees
The agent fees were probably the cheapest in my area so was pleased with the fee.
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“Brilliant service...”

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May 29,2019
Minithumbup
Jay
Scott
By: 'M.lawrence'
May 29,2019
0 people found
this helpful
Brilliant service! Scott, Jay and the team were very professional, efficient and friendly, they made the whole process easy and were always on call to answer any questions. I would highly recommend as you'll receive a top service....
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Good
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“Feedback...”

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May 25,2019
Minithumbup
Ross
By: 'Danny and Emma'
May 25,2019
0 people found
this helpful
Our house was recently on the market with keystones. We found the whole team to be extremely professional but we mainly dealt with Ross. He always gave us plenty of notice when we had a viewing booked to ensure we could make arragements to leave ...
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“Excellent service...”

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May 24,2019
Minithumbup
Jay
By: 'Shabana'
May 24,2019
0 people found
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Keystone agency  was among the best companies I have come across their service has been excellent, in particular Jay who went way above and beyond his job title and made sure our queries were dealt with immediately. We have been in a search for a ...
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Comment on agent fees
Good
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“Very helpful...”

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May 23,2019
Minithumbup
William
By: 'Mr Rahman'
May 23,2019
0 people found
this helpful
Will was very helpful and quick on responding back and keeping up with communication and very punctual Thanks a lot will...
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“A very happy customer....”

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May 02,2019
Minithumbup
Scott
Jay
By: 'Andy'
May 02,2019
0 people found
this helpful
The whole team were amazing. A special mention to Scott and Jay for there very professional approach to selling my property. To be honest I think I spoke to most of the team through the process and all very helpful along the way. It was ...
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Comment on agent fees
Very competitive compared to others on the high street. Worth the fee though. They do work for it!
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“Very honest and up front...”

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May 02,2019
Minithumbup
Scott
Jay
By: 'Dan'
May 02,2019
0 people found
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I found keystone very good to deal with. They are very honest inland forthcoming in all their opinions and recommendations at all stages of the process of finding a tennant. But will ultimately leave the decision making to you if you so wish. We made ...
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Comment on agent fees
Ok
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“Mrs...”

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May 01,2019
Minithumbup
Ross
By: 'Elaine'
May 01,2019
0 people found
this helpful
Thank you Ross for selling our property so glad we used Keystones you have all been very efficient, helpful and nice to deal with friendly staff would highly recommend Keystones....
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Comment on agent fees
Good
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“A very professional, prompt, friendly service....”

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May 01,2019
Minithumbup
Scott
Jay
By: 'Mr V Siddiq'
May 01,2019
0 people found
this helpful
A very professional and prompt service provided by Scott, Jay and the team. The team will go the extra mile in helping you every step of the way with all your property needs from letting to sales. Shopped around other agents but came back and ...
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Comment on agent fees
Good
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“Excellent Service!...”

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Apr 30,2019
Minithumbup
Ross
Scott
By: 'Donna Mithell'
Apr 30,2019
0 people found
this helpful
I find the whole experience and contribution from Mr. Ross Clark to be of great help and total professionalism. As a first time buyer the whole process was rather challenging but with Ross's input and expertise not to mention patience was invaluable....
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“Rental...”

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Apr 25,2019
Minithumbup
Jay
Scott
By: 'Elena Paslaru paslaru'
Apr 25,2019
0 people found
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Thank you Keystone, especially Jay who manange to prepare all my paper work really fast.. proof of profesionalism and commitment....
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“Very Impressed...”

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Apr 12,2019
Minithumbup
Scott
Ross
By: 'Gary'
Apr 12,2019
0 people found
this helpful
The whole team at Keystone are great, I only wanted to go through one estate agents who show some urgency, have good local knowledge of the market and offer a good level of service, they are a very professional outfit who deal with things in ...
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Comment on agent fees
good
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“very Professional...”

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Apr 09,2019
Minithumbup
Jay
Scott
By: 'Seyed Mahsoumi'
Apr 09,2019
0 people found
this helpful
wonderful job done it was easy to understand things I am happy with this place , THANK U GUYS FOR A SUCH A GOOD SERVICE ....
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Comment on agent fees
good
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“Highly professional attitude...”

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Apr 06,2019
Minithumbup
Ross
By: 'Imran hussain'
Apr 06,2019
1 people found
this helpful
We found Ross Friendly Easy to contact Always there for us Perfection Efficient Confident Understandable Simply he is the best...
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Comment on agent fees
Good reasonable
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“Excellent service always put customers first...”

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Apr 04,2019
Minithumbup
Scott
Ross
By: 'Fehzan Rehman'
Apr 04,2019
0 people found
this helpful
Just exchanged on a property through keystones and it's been a rough ride with lots of ups and down with the chain. And I have to say being a first time buyer Scott has always taken care of my needs and valued me as a ...
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Comment on agent fees
N/a
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“Purchase...”

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Apr 04,2019
Minithumbup
Jay
Ross
By: 'LB'
Apr 04,2019
0 people found
this helpful
The team helped to push my sale/purchase through when we had obstacles to overcome. It was very much appreciated....
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“This is the way to sell your house!...”

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Mar 29,2019
Minithumbup
Scott
Ross
By: 'E. Gafton'
Mar 29,2019
0 people found
this helpful
The fee: the best in the area at the time of signing the contract. The sales agents: ready, willing and able or to put it differently knowledgeable, efficient, actively working on my behalf and pleasant and courteous with it. Result: a quick and painless selling ...
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Comment on agent fees
Excellent
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“A professional service...”

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Mar 22,2019
Minithumbup
Ross
By: 'George'
Mar 22,2019
0 people found
this helpful
All the staff are energetic, friendly, courteous and professional. They are very proactive in securing viewings for your property and provide an excellent follow up service. They communicate well and always offer good advice....
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Comment on agent fees
Good value for the service provided.
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“Amazing service provided...”

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Mar 22,2019
Minithumbup
Scott
Jay
By: 'Kirsty mortlock'
Mar 22,2019
0 people found
this helpful
Appreciate everything Jay has done in getting my property sold. Very professional and driven, he was very friendly and took as much stress off of me as possible. Even to email/call out of hours with any queries i had. Could not be happier with ...
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Comment on agent fees
Very happy with the fees. Was willing to negoiate. Happy all round
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By: Zara
Mar 25, 2019
View all comments (1)
The team at Keystones were great. Quick responses to emails and phone calls, efficient and friendly. Buying our first home went smoothly and these guys helped to make it happen. Jay was polite and friendly - as were the other guys in the office, including Scott and Ross. Thanks guys! ...
Staff picture Scott
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Staff picture Ross
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Staff picture Jay
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Staff picture Melissa
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Staff picture William
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Please contact info@key-stones.co.uk or call 0203 697 7788 regarding any complaints you may have. We take our complaints extremely seriously as a reflection on us and endeavour to handle any complaints with common sense first as there is always a solution to a problem. Please contact Scott Jay - Managing Director as your first point of call.
Last updated at 11:07 AM 24/07/2017 by Chris Killgallon

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Keystones Property

Branch - Collier Row, Romford, RM5