Gants Hill, Ilford, IG2
4.6/5, 106 reviews
88% recommended
91% sales valuation accuracy
95% sales fee satisfaction
82% lettings valuation accuracy
91% lettings fee satisfaction

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“We rented a property with Century 21 Ilford for 6 months. We ......”

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Apr 16,2015
Minithumbdown
By: 'CB1233'
Apr 16,2015
16 people found
this helpful
We rented a property with Century 21 Ilford for 6 months. We decided to leave at our 6 month break clause because of the terrible service we were receiving from employees within the company.
We tried to communicate with century 21 as often as possible about the status of the propert but we barely received replys to our concerns. When we were moving out we were very ill-informed about the check out procedure by our property manager and we had to pay extra because of it. When communicating with the team that deals with the finances we were appalled at the way we were spoken to. When asked to be sent a copy of the companies policies and procedures we were denied and told it wasn't necessary. We are extremely disappointed with the service we received from Century 21 and we won't be using their business again.
What agent could do to change your mind?
The communication between the tenants, agent and landlord could be improved significantly by keeping all parties up to date and communicating regularly.
Attached Filesnbsp;
Was this helpful? Yes
By: Century21 Ilford
Apr 24, 2015
Thank you for your review.

We are sorry to hear that you felt the service was unsatisfactory and we will ensure we take your points on board and put into development wherever necessary.

In response to your issues raised; after looking into the matter I can see via call logs that you were always kept up to date on works. It is important to ensure that clients are aware of the steps taken along the way.

We have also communicated with the landlord who is happy with our management service and it must be understood that management of a property can become complicated when managing expectations of (occasional) conflicting opinions.

We always appreciate feedback as this is the only way we can improve and ensure our clients have the best experience we can provide.

If you feel you need to discuss your concerns further please contact the office directly to ensure we can handle the matter professionally as we do not feel that this is the appropriate place to do so.

We wish you the best of luck with future renting.

Regards, Century21 Ilford

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Opening Hours
Address

Charlesons
357 Eastern Avenue
Ilford
Essex
IG2 6NE
0208 550 2221

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 91% 95% £75,850 £660,000
Lettings 82% 91% £650 £5,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
38 3 31 5 11 0 9 1 4 4
Areas covered
  • IG2
  • Ilford
  • IG7
  • London
  • IG1
  • Essex
  • IG3
  • Redbridge
  • IG5
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA NALS DPS SAGEagent
Latest Properties

No Properties

Images & Videos

“‘’Ash, Becky and the rest of the team are ver......”

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May 10,2021
Minithumbdown
Ashtun
Becky
By: 'Soe'
May 10,2021
0 people found
this helpful
‘’Ash, Becky and the rest of the team are very professional and helpful’’ . I would definitely recommend them to others. Thank you very much...............
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“Excellent team!...”

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Apr 30,2021
Minithumbup
Ashtun
Becky
By: 'John Abuzo'
Apr 30,2021
0 people found
this helpful
Ash and Becky are the perfect team! They helped us all throughout the entire process and everything went just really well. The communication is open and they are very responsive to our inquiries. Hats off!...
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“Lovely agency...”

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Apr 28,2021
Minithumbup
Becky
Ashtun
By: 'Jerome'
Apr 28,2021
0 people found
this helpful
Very competent & professional in there service - all dead lines were stuck to & ensured I got the place I wanted! Would recommend to anyone who’s looking to rent ASAP :)...
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“Professional, Patient and Caring...”

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Oct 19,2020
Minithumbup
Arvinder
Becky
By: 'Kamaldeep'
Oct 19,2020
0 people found
this helpful
Had the pleasure of working with the exceptionally talented staff at Charlesons (Arvinder, Rebecca and Sharon) and was very happy with how they dealt with arranging our tenancy agreement. The situation was far from straight forward in this instance, but they worked diligently and guided ...
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“Have used Charlesons many times, I am really ......”

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Oct 05,2020
Minithumbup
Yaseen
By: 'Fahmida'
Oct 05,2020
0 people found
this helpful
Have used Charlesons many times, I am really happy with the personal one to one services these guys provide, they worked really hard for us in an unpredictable market. Will be using again....
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“Great team of professionals...”

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Nov 28,2019
Minithumbup
Kevin
By: 'Atif'
Nov 28,2019
0 people found
this helpful
Charlesons is a great team of professionals. Under one roof you are provided all the services and in the most professional manner. I am an overseas investor and must say I never felt that I am not around. The team involved me in everything. I ...
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“5* for Kevin...”

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May 30,2019
Minithumbup
Kevin
By: 'Jade'
May 30,2019
0 people found
this helpful
I recently opted to renovate one of my property's to a HMO and Kevin and his team of builders had done an amazing job. I have been a client of theirs for 2 years and their property management department is excellent. I was given numerous quotes ...
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“Amazing management company...”

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May 30,2019
Minithumbup
Kevin
By: 'Jay'
May 30,2019
0 people found
this helpful
Charlesons have been managing my property since 2014 and can definitely state that they are incredible. I have to mention that Kevin has taken care of all my property issues and has done so with his high quality maintenance team. I have to mention thanks to ...
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“Kevin is cool...”

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Apr 13,2019
Minithumbup
Kevin
By: 'Ali'
Apr 13,2019
1 people found
this helpful
Kevin has been very prompt with his response to the work requests on the property. He has been following up on work and checking if all went well....
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“Letting...”

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Mar 31,2019
Minithumbup
Kevin
By: 'I'
Mar 31,2019
1 people found
this helpful
I dealt with Akeel who provided great support from the beginning to the end. he came across professional and understanding from the minute we made contact. Kevin has been a great addition also answering any of my queries within a timely matter and ensuring I ...
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Comment on agent fees
Standard
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“Highly professional Estate Agency...”

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Jan 03,2019
Minithumbup
Sharon
Kevin
By: 'Viktorija'
Jan 03,2019
4 people found
this helpful
Thank you very much Sharon and Kevin for all your support during our tenancy! At all times you delivered a highly professional service! We are going to miss you guys!...
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“Peace of mind...”

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Dec 12,2018
Minithumbup
By: 'VJ'
Dec 12,2018
4 people found
this helpful
I have rented my property through Charlesons (@Gants Hill) whilst I stay abroad. The team is extremely friendly and supportive. They have been managing the property for the last 8 years and I must admit they have been an "Angel". They have taken care of all ...
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“Charlesons Team...”

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Dec 06,2018
Minithumbup
Kevin
Sharon
By: 'Gurtej'
Dec 06,2018
3 people found
this helpful
The team at Charlesons provide a professional service and always deal with problems and queries with a positive attitude. I have mainly dealt with Kevin and Sharon over the last few years and they have always been helpful and courteous and would recommend them both ...
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Comment on agent fees
Good
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“Charlesons means for myself...”

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Oct 19,2018
Minithumbup
Kevin
By: 'Beata'
Oct 19,2018
3 people found
this helpful
Charlesons means for myself - Mr. Kevin Bhurosah because he always is available for any matter related to the flat where I live now. He is excellent managing agent and very professional agent as well. He is very helpful....
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Comment on agent fees
Good
Was this helpful? Yes

“Great, professional service...”

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Oct 16,2018
Minithumbup
By: 'Nicu'
Oct 16,2018
3 people found
this helpful
Adam Caunhye provided an excellent service, always there to help. He is a very reliable person, and his involvement and sound advice made the buying process easier and smoother....
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Comment on agent fees
Very good
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“Good Agents...”

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Apr 30,2018
Minithumbdown
Kevin
By: 'Raveen'
Apr 30,2018
2 people found
this helpful
Very good agents - helped me during my tenancy and to get all my deposit back. Thank you for all your help...
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Comment on agent fees
good
Was this helpful? Yes

“Fault with my heating system and door bell...”

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Apr 30,2018
Minithumbup
Kevin
By: 'Osas'
Apr 30,2018
2 people found
this helpful
Kervin was so amaziing. He came to solve the problems as soon as he was called now my heating system and door bell is working very well...
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“Great service...”

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Apr 30,2018
Minithumbup
Kevin
By: 'Ajay'
Apr 30,2018
2 people found
this helpful
Very good company to deal with. Very professional from the start. We had a few issues with appliances in our flat and Kevin managed to get this sorted in a matter of days. They are quick to respond and have not had any issues as ...
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Comment on agent fees
Good
Was this helpful? Yes

“Amazing service without any delay!...”

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Apr 29,2018
Minithumbup
Kevin
By: 'Jay'
Apr 29,2018
2 people found
this helpful
I have been dealing with Kevin for renting my property out and he has been doing an outstanding job, he manages the prieprt effectively and efficiently. If the tenants have any issues or queries he is quick to answer them and assist them. When i ...
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Comment on agent fees
Agent fees were competitive compared against other agencies. So you can't complain especially with the level of service you are getting.
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“Great service...”

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Apr 29,2018
Minithumbup
Kevin
By: 'Ajay'
Apr 29,2018
2 people found
this helpful
Very good company to deal with. Very professional from the start. We had a few issues with appliances in our flat and Kevin managed to get this sorted in a matter of days. They are quick to respond and have not had any issues as ...
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Comment on agent fees
Good
Was this helpful? Yes

“Extremely helpful and knowledgeable...”

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Apr 28,2018
Minithumbup
Kevin
By: 'Kamile'
Apr 28,2018
3 people found
this helpful
I have been renting properties in London for 5 years.  I had very bad experience with other agents, in terms of fees and service...then found Charlesons.  Can't express how delighted I am with them, staff are amazing and they have extensive knowledge on the property ...
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“Very professional...”

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Apr 28,2018
Minithumbdown
Kevin
By: 'Linzi'
Apr 28,2018
2 people found
this helpful
Kevin actually manages the flat above mine. When we had a few issues regarding some leaks in the property. I spoke to a lovely lady at Charlesons who passed me on to Kevin. After explaining the issue, Kevin had his builders onsite within a few ...
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Comment on agent fees
n/a
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“Good agent...”

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Apr 24,2018
Minithumbup
Kevin
By: 'Kareen'
Apr 24,2018
3 people found
this helpful
Everyone at charlesons are great. I have mostly spoken to Kevin as he manages the property and helps with and issues as quickly and best as possibly. He is great at his job. Very good at fixing any issue that I have at home...
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Comment on agent fees
Okay
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“Exceptional service...”

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Apr 24,2018
Minithumbup
Kevin
By: 'Angela'
Apr 24,2018
4 people found
this helpful
I have had numerous dealings with Kevin through Charlesons. His service has been nothing short of exceptional. He is always easy to reach and very professional when conducting his work. The whole team is brilliant and helpful....
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Comment on agent fees
Good
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“Professional and efficient...”

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Apr 23,2018
Minithumbup
Kevin
By: 'Hasan'
Apr 23,2018
4 people found
this helpful
Charlesons have been managing my properties for over 5 years now and things have changed drastically with the company. All for the better. They had rebranded and have made a amazing job with their decor in their Gants Hill office. The staff are excellent and very ...
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Comment on agent fees
Can be cheaper, but hey everyone would like things cheaper
Was this helpful? Yes

“Best property manager...”

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Apr 22,2018
Minithumbup
Kevin
By: 'Hameed'
Apr 22,2018
5 people found
this helpful
Cannot fault kevin for the work he has put in. Kevin manages 5 of my properties in the redbridge area and has been a pleasure to work with. Any issues is efficiently and professionally dealt with and I would highly reccomend him....
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Comment on agent fees
The amount of time and effort Kevin puts it justifies the fee I pay.
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“Very easy, clear and precise....”

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Apr 22,2018
Minithumbup
Kevin
By: 'K'
Apr 22,2018
5 people found
this helpful
A little difficult to get hold of at times, but they always come back to you and between them they have good communication.   We had a boiler leak at one of our properties and due to their Management teams experience they expedited this within no ...
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“Very professional and helpful. I have got my full refund ......”

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Feb 19,2018
Minithumbup
By: 'Aneef'
Feb 19,2018
2 people found
this helpful
Very professional and helpful. I have got my full refund back. Not a single penny is deducted from my deposit. A good bunch of excellent people are running the Gantshill branch...
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“Managing my property for over 6 years. Never any issues. Friendliest ......”

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Feb 14,2018
Minithumbup
Sharon
By: 'Incra'
Feb 14,2018
3 people found
this helpful
Managing my property for over 6 years. Never any issues. Friendliest agents i have ever dealt with. Warm and welcoming. Very professional and knows the area and legislations. Thank you once again....
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Comment on agent fees
what you would expect to pay.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:22 PM 31/10/2017 by allAgents

Awards won by Charlesons, Ilford IG2 6NE


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Charlesons

Branch - Gants Hill, Ilford, IG2