Apr 16,2015
By: 'Marco Pantella'
Apr 16,2015
0 people found
this helpful
Hi there,

Even though we have not rented through Foxtons in the end, my partner and I were so happy to meet Silvana Borja during our flat hunting. We rented through a private landlord in the end just because it was about a loft style property but regardless, Silvana has been an amazing agent. We even made an offer for a place in Cricklewood (1 Richborough Road)

Since day 1 she has been warm, welcoming and fun to work with. She immediately understood our needs and what we were looking for even though, considering our budget and the type of property we had in mind, it was not an easy task. Nevertheless, by the time she took us to the fourth viewing we felt like we had found the perfect place. We are a bit picky and not easy to deal with when it comes to houses so you can understand our amazement when finally, after 2 weeks of viewings, Silvana showed us this place in 77 Walm Lane if I am not wrong.

Two days passed and we lost it on another offer. We were devastated because at the same time, a loft style flat through a private landlord came to our attention and we were really confused. Silvana met us again and just like the first time, she showed us a place even better than the one we had lost in Cricklewood (1 Richborough Road)

I don't know how she does it but it must have something to do with her contagious positive attitude. She listened very carefully to our opinions, she kept our moods up when we were losing all hopes thus showing us how much she cared. It never felt like the typical agent-customer relationship but more like a team work and she made the whole process smooth and enjoyable.

We have been living in London for 7 years and we do know very well the stress involved into finding a new property and this is why i can easily say that Silvan was by far the best agent I have ever came across. She gained our trust quickly and we loved every minute spent with her. It is a shame we didn't finalize an agreement with her in the end, but this is not her fault at all. We'd turn to Silvana in the future in a split of a second :) the thing is that our budget did not allow us to find a loft style apartment and we were considering a more standard flat. In the end, one came along through a private landlord and we went for it.

So thank you Silvana for your incredible help, support, smile and most of all your patience and willingness to always go the extra mile. We'll definitely look at the estate agent world in a different way from now on.
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