0% lettings valuation accuracy
99% lettings fee satisfaction
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Oct 14,2011
Oct 14,2011
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The staff at Renaissance Property Management are not very professional; each member tells us something different to the others and has no idea what his/her colleagues have said or done, none of the staff respond to communications promptly (mostly they don't respond at all!), they are unfriendly and inefficient and sometimes downright rude. Verbal agreements are rarely honoured, and empty promises are made that cannot be fulfilled. Some business days there are no staff at the office at all, and no calls are answered.
During our year renting a Renaissance property we have had the following issues with the agency:
- The toilet was blocked with a large piece of ceramic from the bathroom installation prior to our tenancy. It took us five phone calls and almost a week before the agency finally sent someone to fix it, during which time we were forced to use the bathroom facilities of a neighbour.
- The carpet was extremely old and stained when we moved in, but we decided we would just shampoo it ourselves rather than reject the property. When Renaissance inspected the property after we cleaned it, they denied the original state of the carpet and accused us of ruining it. They have since billed us for a ridiculous amount of money.
- We discovered that the health and safety standards were not being met. When we moved in, the only smoke alarm in the property was old and broken, which we were originally unaware of. If there had been a fire during that time we would have had no warning. There were no extractor fans in either the kitchen or the bathroom, and the non-double-glazed windows were growing black mould around the frames. The outer roof was broken and a large sheet of asbestos was hanging precariously from it, heavy enough to have killed someone if it had fallen.
- We have recently ended our tenancy with Renaissance, and the agency are refusing to return our deposit, on illegal and untruthful grounds. Also, we had agreed with them previously that if we left the property early we would receive a partial rent refund. They are now denying that they said any such thing. When we wrote to them with valid reasons why we are entitled to our deposit and rent refund, they replied with very offensive emails, in which they lied, denied the verbal agreements made, and said that they were keeping our money and two of our household appliances.
I have never dealt with such an unprofessional and aggressive agency in my life. Be very careful if you are thinking of letting a property from Renaissance Property Management.
During our year renting a Renaissance property we have had the following issues with the agency:
- The toilet was blocked with a large piece of ceramic from the bathroom installation prior to our tenancy. It took us five phone calls and almost a week before the agency finally sent someone to fix it, during which time we were forced to use the bathroom facilities of a neighbour.
- The carpet was extremely old and stained when we moved in, but we decided we would just shampoo it ourselves rather than reject the property. When Renaissance inspected the property after we cleaned it, they denied the original state of the carpet and accused us of ruining it. They have since billed us for a ridiculous amount of money.
- We discovered that the health and safety standards were not being met. When we moved in, the only smoke alarm in the property was old and broken, which we were originally unaware of. If there had been a fire during that time we would have had no warning. There were no extractor fans in either the kitchen or the bathroom, and the non-double-glazed windows were growing black mould around the frames. The outer roof was broken and a large sheet of asbestos was hanging precariously from it, heavy enough to have killed someone if it had fallen.
- We have recently ended our tenancy with Renaissance, and the agency are refusing to return our deposit, on illegal and untruthful grounds. Also, we had agreed with them previously that if we left the property early we would receive a partial rent refund. They are now denying that they said any such thing. When we wrote to them with valid reasons why we are entitled to our deposit and rent refund, they replied with very offensive emails, in which they lied, denied the verbal agreements made, and said that they were keeping our money and two of our household appliances.
I have never dealt with such an unprofessional and aggressive agency in my life. Be very careful if you are thinking of letting a property from Renaissance Property Management.
What agent could do to change your mind?
Even if Renaissance were to return the deposit and the rent refund that they owe me, I would still refuse to ever do business with them again, and I will warn everyone else to do the same.Attached Filesnbsp;
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Dec 22, 2011
This review is made by an agrrieved ex-tenant who is not using their real name nor telling the truth. The price we have to pay for being a visible, highly accredited agent I guess.
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Latest Reviews
8th Mar 2013
reviewed by 'Lorna'
8th Mar 2013
reviewed by 'Julie'
18th Jan 2012
reviewed by 'Not'
Opening Hours
Address
Renaissance Property Management
39-40 Aston Business Park Shrewsbury Avenue
Peterborough
Cambridgeshire
PE2 7BX
0844 414 7191
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 3 | 4 | 0 | 0 | 0 | 0 | 0 | 0 |
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 04,2022
Feb 04,2022
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DO NOT RECOMMEND
Neglected on multiple occasions, left 3 days without electricity during the heat wave, because it was a long weekend and no one was picking up the phone that meant to be for emergencies.
In a process of filling an official complaint to the ...
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Feb 04,2022
Feb 04,2022
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DO NOT RECOMMEND
Neglected on multiple occasions, left 3 days without electricity during the heat wave, because it was a long weekend and no one was picking up the phone that meant to be for emergencies.
In a process of filling an official complaint to the ...
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Mar 08,2013
Mar 08,2013
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I have been a tenant for 4 years and rented 2 properties. With a new addition to our family we required a larger home. RPM assisted us in finding the perfect family home and made the tranistion a stress free experience. We have also had saftey checks ...
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Mar 08,2013
Mar 08,2013
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Agent was supportive. provided easy to understand contracts and very reasonable fees as compared to the ludacrous fees from other Agencies. Fees were charged to main applicant only and not to ''adults living in the property'' (fair). Contact with tenant was fair not too frequent ...
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Mar 08,2013
Mar 08,2013
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I have been a tenant since the beginning of September and am very happy with the professionalism and am also very happy with the service that has been provided so far :)...
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Jan 18,2012
Jan 18,2012
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Agents do not reposnd to phone calls and messages are not passed on to the relevent people, getting work done takes many a phone call of witch most does not get done anyway leaving propertys not secure and violating health and safety. You are told ...
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What agent could do to change your mind?
Discounted for propertys that need serious work inside, checking propertys are not going to leave tennants stuck in rental hell and workers who pass of messages and get work done.Attached Filesnbsp;
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Jun 02, 2013
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These are anonymous comments made without any validation - not worthy of reply. ...
Jan 17,2012
Jan 17,2012
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Renaissance Property Management have been my letting agents for over 8 years and they have been outstanding in all their dealing with my 16 properties in Peterborough. They deal with all matters in a highly professional, timely manner, taking into consideration both the tenants and the landlords ...
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Oct 25,2011
Oct 25,2011
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1. MY MODERN HOUSE DAMAGED AND LEFT FILTHY.
2. DID NOT PAY DEPOSIT BACK TO US TO COVER DAMAGE EVEN WITH VIDEO AND PHOTO EVIDENCE - THEY DID NOT EVEN COME OVER TO LOOK FOR THEM SELF - THEY DID NOT DO A CHECK OUT DO BREACHED ...
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What agent could do to change your mind?
Agent staff were very rude and slammed the phone down several times. I arranged a meeting they took notes then ignored all my phone calls after. 1. MY MODERN HOUSE DAMAGED AND LEFT FILTHY. 2. DID NOT PAY DEPOSIT BACK TO US TO COVER DAMAGE EVEN WITH VIDEO AND PHOTO EVIDENCE - THEY DID NOT EVEN COME OVER TO LOOK FOR THEM SELF - THEY DID NOT DO A CHECK OUT DO BREACHED THE AGREEMENT 3. TENANT WAS WAS CONDUCTING A ADULT PROSTITUTION BUSINESS FROM THE PROPERTY. 4. CONDOM (USED) AND CHICKEN BONES FOUND UNDER THE BED!!! 5. CARPET NEVER CLEANED IN 2 YEARS NOR THE REST OF THE HOUSE. 6. WATER DAMAGE FROM BATHROOM INTO LOUNGE 7. SUPPOSED TO ME 1 ADULT AND 1 CHILD ONLY IN PROPERTY. THERE WERE MIN 4-5 PEOPLE LIVING THERE. 8. RUDE AND INSULTING SERVICE. 9. MANAGER AND STAFF MADE 101 EXCUSES AND HAD NO INTENTION TO PAY THE HOLDING DEPOSIT 10. THIS IS A COMPANY YOU SHOULD STAY AWAY FROM - A LOST 3 MONTHS RENTAL INCOME AND THE COST OF DAMAGES - THE STRESS CAUSED WAS COST FREE THOUGHAttached Filesnbsp;
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Apr 19, 2012
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These are anonymous comments made without any validation - not worthy of reply. ...
Oct 14,2011
Oct 14,2011
0
people found
this helpful
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The staff at Renaissance Property Management are not very professional; each member tells us something different to the others and has no idea what his/her colleagues have said or done, none of the staff respond to communications promptly (mostly they don't respond at all!), ...
read full review
read full review
What agent could do to change your mind?
Even if Renaissance were to return the deposit and the rent refund that they owe me, I would still refuse to ever do business with them again, and I will warn everyone else to do the same.Attached Filesnbsp;
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Dec 22, 2011
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This review is made by an agrrieved ex-tenant who is not using their real name nor telling the truth. The price we have to pay for being a visible, highly accredited agent I guess. ...
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