Warrington, WA1
4/5, 21 reviews
67% recommended
100% lettings valuation accuracy
86% lettings fee satisfaction



Property Features


“I paid Countrywide 10% of my rental income for a fully ......”

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Apr 13,2015
Minithumbdown
Carly
By: 'Frustrated'
Apr 13,2015
5 people found
this helpful
I paid Countrywide 10% of my rental income for a fully managed service for two properties, and they did almost nothing to earn it, and I ended up doing all the chasing.
Countrywide Lettings took over a small local agency (iSite) I had my two properties let with. While the property was managed by iSite, there were no problems.
As soon as Countrywide took over, problems crept in. Countrywide took 5 days before even starting to chase a late rent, and often the rent had been paid, but Countrywide failed to track it properly. This resulted in me doing the chasing that I was paying Countrywide to do.
Also, my tenants began to contact me direct for any fixes, as it took too long for Countrywide to pass on the tenants' messages. In one case I had been and fixed a problem some days before Countrywide bothered to let me know there was a problem.
Chasing late rent (because Countrywide couldn't track it) became such a recurring problem that I asked in writing for my complaint to the Warrington branch to be escalated. I was told by the Manager, Carly Richmond (AFTER I chased as she never responded to my email), that I had to escalate the complaint myself., and sent me a copy of their complaints procedure I was busy and didn't.
After further issues (Countrywide me for services that were included in my 10% fee, and took the charges out of my rental income, and sent me the confidential details of another of their clients, and failed to notify tenants properly of renewal), I went to see Carly with a list of 19 issues. She repeatedly talked over me, tried to push blame off on other people within Countrywide, and generally belittled my complaints. I asked again for the complaint to be escalated and was told again I would have to escalate it to the regional manager myself. In fact I was told repeatedly that I HAD to follow their complaints procedure After being spoken over for about the sixth time I raised my voice to prevent this. Immediately her colleague appeared from behind somewhere and said, She never spoke over you, I was listening to the whole thing! I left in disgust at this point, followed by my brother who had been with me, and who had recorded part of the discussion on his phone, clearly illustrating the constant interruptions and talking over by Carly..
I read the complaints procedure at home and found that COUNTRYWIDE should escalate the complaint if requested. I requested again.
The regional manager called me and we discussed the matter. I had sent a written complaint with 44 points raised, and asking for the immediate cancellation for one property and let the other tenancy run its last few weeks, then not renew, and refund some of the fees I had paid.
Shortly after he sent me his final decision which offered ‚£100 and cancellation of management of one property and let the pother tenancy run out. If I refused the final offer it had to go to arbitration.
As a generous person I gave him the opportunity to reconsider his final decision as ‚£100 was laughable, and he had got the properties mixed up and given written notice to me that Countrywide would cancel the wrong property. He had also ignored most of the 44 points and addressed only a few, stating that overcharged money had been returned (not mentioning the 4 written requests I had to make to get the refund!)
I think my final decision got through to him as my request for better compensation was immediately agreed, as were my cancellation conditions.
A few days ago my tenants left and Countrywide completed a checkout, so my dealings with Countrywide should be ended.
However, I am now going to have to investigate why Spark Energy have taken over the Gas and Electric at the property. My ex-tenant has never heard of them, and neither have I. A quick search on the Internet reveals that Countrywide is a partner of Spark Energy. Hmmm, I wonder how Spark Energy managed to take over the electric & gas in my property when neither my ex-tenant or I have transferred it to them?
More work for me chasing Countrywide I think!
If you intend letting a property... AVOID COUNTRYWIDE RESIDENTIAL LETTINGS!
What agent could do to change your mind?
By the time my complaint was finally escalated to the regional manager NOTHING would have persuaded me to change my mind.
Attached Filesnbsp;
Comment on agent fees
10% is fine for a fully managed service, but I ended up doing most of the managing.
Was this helpful? Yes
By: Michael
Mar 19, 2016
I am currently in dispute with Entwistle Green ( Countrywide) for exactly the same thing. They changed the utility supply to Spark. They do not manage the property nor did they consult with the landlord or the tenant. They are receiving payments from Spark. Beware of Countrywide,
By: Frustrated Landlord
Feb 10, 2016
UPDATE - Property Ombudsman has awarded me £500 from Countrywide for the Energy transfer compliant.
This was in addition to the £350 that Countrywide paid me for the previous complaint regarding poor service & rudeness of staff.

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Opening Hours
Address

Entwistle Green
New Oxford House, 59 \\\/ 61 Sankey Street
Warrington
Cheshire
WA1 1SL
01925 899890 - 01925 899889

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 86% £450 £1,550
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
4 3 8 2 1 0 0 0 1 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Jan 30,2024
Minithumbup
lucy
By: 'Andrea'
Jan 30,2024
0 people found
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I had the five stars experience with Entwistle Green in Warrington. I moved into a city first time and they been very helpful and organized. I manage to move in the property in 2 days! Thank you Clare and Lucy! Andrea...
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“Entwistle Warrington are always as helpful as......”

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Dec 17,2023
Minithumbup
Dora
By: 'Linda'
Dec 17,2023
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Entwistle Warrington are always as helpful as possible and Dora is such a friendly and pleasant agent for the company, very accommodating....
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“I worked with a aganet called lucy , she abov......”

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Nov 13,2023
Minithumbup
lucy
By: 'Chloe jones'
Nov 13,2023
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I worked with a aganet called lucy , she above and beyond to help us , exellent customer service and always went out of her way , took alot of pressure off us , she was great would recommend to anyone in a hesrtbeat...
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“Thank you for everything so kindly and helpfu......”

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Nov 07,2023
Minithumbup
Dora
By: 'Mikail'
Nov 07,2023
0 people found
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Thank you for everything so kindly and helpful service especially Dora seimeni and Claire...
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“Rockford Gardens...”

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Nov 01,2023
Minithumbup
Craig
By: 'Leslie Barton'
Nov 01,2023
0 people found
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I Rent Two Apartments out with Entwhistle Green In Warrington. When my property became empty just one week ago Lucy Burton arrange new Carpets for me Got the place cleaned. Found a new Tennant for the exact rent I needed. Big Thanks to Lucy And ...
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“Quick response to my report of issue and take......”

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Nov 01,2023
Minithumbup
By: 'Jim'
Nov 01,2023
0 people found
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Quick response to my report of issue and take action within a reasonable period...
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“Really professional estate agents. Found me a......”

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Oct 31,2023
Minithumbup
Dora
By: 'Martin'
Oct 31,2023
0 people found
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Really professional estate agents. Found me a great tenant at right price for the property. Very good communication and service. Highly recommended!...
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“Excellent customer service. Dora was very hel......”

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Oct 31,2023
Minithumbup
Dora
By: 'Abid'
Oct 31,2023
0 people found
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Excellent customer service. Dora was very helpful today and sorted my issues rightaway....
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“It's a good one, let's contact if you find so......”

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Oct 30,2023
Minithumbdown
Letting
By: 'Charles'
Oct 30,2023
0 people found
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It's a good one, let's contact if you find someone to help....
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“Really helpful people, kind and professional.......”

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Oct 28,2023
Minithumbup
Dora
By: 'Agnes'
Oct 28,2023
0 people found
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Really helpful people, kind and professional. I can highly recommend. Swift and easy communication....
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“Warrington-Review for Mrs Dora...”

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Oct 28,2023
Minithumbup
Dora
By: 'Alex'
Oct 28,2023
0 people found
this helpful
I arrived in Warrington in January knowing nobody in the city. Searching a flat online did not help a lot. Walking by entwistle green i decided to enter and ask for more info! Luckily Mrs Dora Seimeni was there who was more than helpful. After ...
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“Excellent service from all the teamExtremely......”

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Oct 27,2023
Minithumbup
Dora
By: 'Steve'
Oct 27,2023
0 people found
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Excellent service from all the team Extremely helpful, much appreciated, thanks...
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“Excellent service from start to finish. Kept ......”

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Oct 23,2023
Minithumbdown
Letting
By: 'Louise'
Oct 23,2023
0 people found
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Excellent service from start to finish. Kept us updated throughout the process and answered queries promptly. Nothing was too much. Highly recommend....
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“A professional service from start to finish. ......”

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Jun 22,2021
Minithumbup
Lisa
By: 'Julie'
Jun 22,2021
0 people found
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A professional service from start to finish. Good communication on the progress of the sale, which was unfortunately hindered by probate issues. A big thank-you to Lisa who was so supportive....
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“Fantastic Service...”

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May 22,2019
Minithumbup
Letting
By: 'Mark'
May 22,2019
0 people found
this helpful
I have to say that Claire and the team were very professional from the first viewing and nothing was too much trouble I would certainly have no hesitation to use the team again if I needed to rent a property in the future. I can ...
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Comment on agent fees
I have never rented before so I can't comment on the fees charged but I was happy with the service and you have to pay for quality
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“Excellent service...”

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Dec 21,2018
Minithumbup
Letting
By: 'Bramhall'
Dec 21,2018
0 people found
this helpful
I would like to thank Mandy Boot and the staff in the Lettings team, who are always helpful and assist with any problems that may arise. As we do not live near Warrington Mandy and the team help us in which ever way they can ...
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Good
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“Let my property out to these people cost me £420 for ......”

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Jul 31,2017
Minithumbdown
Craig
By: 'Craig'
Jul 31,2017
0 people found
this helpful
Let my property out to these people cost me £420 for them to find somebody to move in for a 6 month contract then the tenants moved out after 3 months, they never changed the gas and electric bill over now I've bing sting with a 3 ton bill. ...
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“Tried to make an appointment to view a property - ......”

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Apr 15,2015
Minithumbdown
By: 'Alan'
Apr 15,2015
4 people found
this helpful
Tried to make an appointment to view a property - couldn't arrange instantly but no problem, they took all my details to contact me as soon as it was arranged. A few days went by so I called back and was told a sale had ...
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“I paid Countrywide 10% of my rental income for a fully ......”

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Apr 13,2015
Minithumbdown
Carly
By: 'Frustrated'
Apr 13,2015
5 people found
this helpful
I paid Countrywide 10% of my rental income for a fully managed service for two properties, and they did almost nothing to earn it, and I ended up doing all the chasing. Countrywide Lettings took over a small local agency (iSite) I had my two properties ...
read full review
What agent could do to change your mind?
By the time my complaint was finally escalated to the regional manager NOTHING would have persuaded me to change my mind.
Attached Filesnbsp;
Comment on agent fees
10% is fine for a fully managed service, but I ended up doing most of the managing.
Was this helpful? Yes
By: Michael
Mar 19, 2016
View all comments (2)
I am currently in dispute with Entwistle Green ( Countrywide) for exactly the same thing. They changed the utility supply to Spark. They do not manage the property nor did they consult with the landlord or the tenant. They are receiving payments from Spark. Beware of Countrywide, ...

“secured a viewing in Newton-le-Willows and was told I was ......”

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May 26,2014
Minithumbdown
By: 'Frank'
May 26,2014
6 people found
this helpful
secured a viewing in Newton-le-Willows and was told I was the first of three appointments to view the property. I booked my train Tickets from London and travelled up at a cost of over £100 and arrived at the property whereby I had been told Hanna ...
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What agent could do to change your mind?
The branch manager really needs an internal investigation into the practice of its agents.
Attached Filesnbsp;
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“I will NEVER rent a property through Entwistle Green ever ......”

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Jul 08,2013
Minithumbdown
By: 'Suzylee'
Jul 08,2013
6 people found
this helpful
I will NEVER rent a property through Entwistle Green ever again. After several months I still do not have any of my deposit returned to me. They tried to keep the full deposit and when I questioned this the only reason they could give me ...
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Awards won by Entwistle Green, Warrington WA1 1SL



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