Entwistle Green
Warrington, WA1
2.1/5, 7 reviews
28% recommended
100% lettings valuation accuracy
50% lettings fee satisfaction

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“I paid Countrywide 10% of my rental income for a fully ......”

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Apr 13,2015
Minithumbdown
By: 'Frustrated Landlord'
Apr 13,2015
5 people found
this helpful
I paid Countrywide 10% of my rental income for a fully managed service for two properties, and they did almost nothing to earn it, and I ended up doing all the chasing.
Countrywide Lettings took over a small local agency (iSite) I had my two properties let with. While the property was managed by iSite, there were no problems.
As soon as Countrywide took over, problems crept in. Countrywide took 5 days before even starting to chase a late rent, and often the rent had been paid, but Countrywide failed to track it properly. This resulted in me doing the chasing that I was paying Countrywide to do.
Also, my tenants began to contact me direct for any fixes, as it took too long for Countrywide to pass on the tenants' messages. In one case I had been and fixed a problem some days before Countrywide bothered to let me know there was a problem.
Chasing late rent (because Countrywide couldn't track it) became such a recurring problem that I asked in writing for my complaint to the Warrington branch to be escalated. I was told by the Manager, Carly Richmond (AFTER I chased as she never responded to my email), that I had to escalate the complaint myself., and sent me a copy of their complaints procedure I was busy and didn't.
After further issues (Countrywide me for services that were included in my 10% fee, and took the charges out of my rental income, and sent me the confidential details of another of their clients, and failed to notify tenants properly of renewal), I went to see Carly with a list of 19 issues. She repeatedly talked over me, tried to push blame off on other people within Countrywide, and generally belittled my complaints. I asked again for the complaint to be escalated and was told again I would have to escalate it to the regional manager myself. In fact I was told repeatedly that I HAD to follow their complaints procedure After being spoken over for about the sixth time I raised my voice to prevent this. Immediately her colleague appeared from behind somewhere and said, She never spoke over you, I was listening to the whole thing! I left in disgust at this point, followed by my brother who had been with me, and who had recorded part of the discussion on his phone, clearly illustrating the constant interruptions and talking over by Carly..
I read the complaints procedure at home and found that COUNTRYWIDE should escalate the complaint if requested. I requested again.
The regional manager called me and we discussed the matter. I had sent a written complaint with 44 points raised, and asking for the immediate cancellation for one property and let the other tenancy run its last few weeks, then not renew, and refund some of the fees I had paid.
Shortly after he sent me his final decision which offered ‚£100 and cancellation of management of one property and let the pother tenancy run out. If I refused the final offer it had to go to arbitration.
As a generous person I gave him the opportunity to reconsider his final decision as ‚£100 was laughable, and he had got the properties mixed up and given written notice to me that Countrywide would cancel the wrong property. He had also ignored most of the 44 points and addressed only a few, stating that overcharged money had been returned (not mentioning the 4 written requests I had to make to get the refund!)
I think my final decision got through to him as my request for better compensation was immediately agreed, as were my cancellation conditions.
A few days ago my tenants left and Countrywide completed a checkout, so my dealings with Countrywide should be ended.
However, I am now going to have to investigate why Spark Energy have taken over the Gas and Electric at the property. My ex-tenant has never heard of them, and neither have I. A quick search on the Internet reveals that Countrywide is a partner of Spark Energy. Hmmm, I wonder how Spark Energy managed to take over the electric & gas in my property when neither my ex-tenant or I have transferred it to them?
More work for me chasing Countrywide I think!
If you intend letting a property... AVOID COUNTRYWIDE RESIDENTIAL LETTINGS!
What agent could do to change your mind?
By the time my complaint was finally escalated to the regional manager NOTHING would have persuaded me to change my mind.
Attached Filesnbsp;
Comment on agent fees
10% is fine for a fully managed service, but I ended up doing most of the managing.
Was this helpful? Yes
By: Michael
Mar 19, 2016
I am currently in dispute with Entwistle Green ( Countrywide) for exactly the same thing. They changed the utility supply to Spark. They do not manage the property nor did they consult with the landlord or the tenant. They are receiving payments from Spark. Beware of Countrywide,
By: Frustrated Landlord
Feb 10, 2016
UPDATE - Property Ombudsman has awarded me £500 from Countrywide for the Energy transfer compliant.
This was in addition to the £350 that Countrywide paid me for the previous complaint regarding poor service & rudeness of staff.

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Opening Hours
Address

Entwistle Green
New Oxford House, 59 \\\/ 61 Sankey Street
Warrington
Cheshire
WA1 1SL
01925 899890 - 01925 899889

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 100% 50% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 2 1 1 0 0 0 0 0 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Fantastic Service...”

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May 22,2019
Minithumbup
By: 'Mark Cooper'
May 22,2019
0 people found
this helpful
I have to say that Claire and the team were very professional from the first viewing and nothing was too much trouble I would certainly have no hesitation to use the team again if I needed to rent a property in the future. I can ...
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Comment on agent fees
I have never rented before so I can't comment on the fees charged but I was happy with the service and you have to pay for quality
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“Excellent service...”

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Dec 21,2018
Minithumbup
By: 'Bramhall'
Dec 21,2018
0 people found
this helpful
I would like to thank Mandy Boot and the staff in the Lettings team, who are always helpful and assist with any problems that may arise. As we do not live near Warrington Mandy and the team help us in which ever way they can ...
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Comment on agent fees
Good
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“Let my property out to these people cost me £420 for ......”

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Jul 31,2017
Minithumbdown
By: 'Craig'
Jul 31,2017
0 people found
this helpful
Let my property out to these people cost me £420 for them to find somebody to move in for a 6 month contract then the tenants moved out after 3 months, they never changed the gas and electric bill over now I've bing sting with a 3 ton bill. ...
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“Tried to make an appointment to view a property - ......”

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Apr 15,2015
Minithumbdown
By: 'Alan the expert Plumber'
Apr 15,2015
4 people found
this helpful
Tried to make an appointment to view a property - couldn't arrange instantly but no problem, they took all my details to contact me as soon as it was arranged. A few days went by so I called back and was told a sale had ...
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“I paid Countrywide 10% of my rental income for a fully ......”

Share on :
Apr 13,2015
Minithumbdown
By: 'Frustrated Landlord'
Apr 13,2015
5 people found
this helpful
I paid Countrywide 10% of my rental income for a fully managed service for two properties, and they did almost nothing to earn it, and I ended up doing all the chasing. Countrywide Lettings took over a small local agency (iSite) I had my two properties ...
read full review
What agent could do to change your mind?
By the time my complaint was finally escalated to the regional manager NOTHING would have persuaded me to change my mind.
Attached Filesnbsp;
Comment on agent fees
10% is fine for a fully managed service, but I ended up doing most of the managing.
Was this helpful? Yes
By: Michael
Mar 19, 2016
View all comments (2)
I am currently in dispute with Entwistle Green ( Countrywide) for exactly the same thing. They changed the utility supply to Spark. They do not manage the property nor did they consult with the landlord or the tenant. They are receiving payments from Spark. Beware of Countrywide, ...

“secured a viewing in Newton-le-Willows and was told I was ......”

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May 26,2014
Minithumbdown
By: 'Frank Slade'
May 26,2014
6 people found
this helpful
secured a viewing in Newton-le-Willows and was told I was the first of three appointments to view the property. I booked my train Tickets from London and travelled up at a cost of over £100 and arrived at the property whereby I had been told Hanna ...
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What agent could do to change your mind?
The branch manager really needs an internal investigation into the practice of its agents.
Attached Filesnbsp;
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“I will NEVER rent a property through Entwistle Green ever ......”

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Jul 08,2013
Minithumbdown
By: 'Suzylee'
Jul 08,2013
6 people found
this helpful
I will NEVER rent a property through Entwistle Green ever again. After several months I still do not have any of my deposit returned to me. They tried to keep the full deposit and when I questioned this the only reason they could give me ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Entwistle Green, Warrington WA1 1SL


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