Coventry, CV1
4.7/5, 160 reviews
93% recommended
94% sales valuation accuracy
98% sales fee satisfaction
82% lettings valuation accuracy
83% lettings fee satisfaction
Newman Property Experts

“Riding my motorbike through Coventry yesterday I stopped at a ......”

Share on :
Apr 14,2015
Minithumbup
Brendan Petticrew
Zeba
By: 'Martin'
Apr 14,2015
0 people found
this helpful
Riding my motorbike through Coventry yesterday I stopped at a junction and saw the smiling face of one Brendan Pettigrew looking back at me from a ¢â‚¬ËœFor Sale' sign in the front garden of a house. Distracting me a second from the job in hand it reminded me that going back several months when a sold my house I had fully intended writing to Newman's to thank them for the service I had received. Surrounded by packing boxes and all the other rubbish I maybe shouldn't have taken with me I simply forgot but today ¢â‚¬â€œ I'll put that right!

Last year I decided to sell a house that I had been renting and chose as the agents a long term local company whose reputation was for old style value and service. Unfortunately whist the initial valuation and set up was as I had hoped for the service after that was a case of ¢â‚¬ËœLove it' or hate it; I hated it.

What I needed and wanted was an enthusiasm for my property not just from the potential buyer but from the people selling it and not the oh it will sell eventually attitude. What I wanted was regular feedback so that I knew what was going on and not the only feedback you really need is to know is it has been sold' attitude. What I needed was more than just one person knowing about my house, just in case the one person wasn't available when that all important call came in. What I wanted was someone who was prepared to go out when the customer wanted to go to the house not when it suited the agent. What I wanted was the service that I was given to be at least something close to that which was promised at the beginning. So what it turns out I wanted was Newman's ¢â‚¬â€œ albeit I didn't realise it at the time.

There is a risk of waffling here so I will cut to the chase. Three and a half months my property was on sale with the other agent, maybe a dozen viewings (but maybe less as rarely did I get feedback to say they turned up) but then the switch to Newman's and without any exaggeration 16 viewings in 4 days and 3 offers; the asking price being exceeded by £15K and the sale going through without a hitch.

Now I appreciate that this won't be the case for every property but what I can say without any fear of contradiction (based on my own experience) is that what Brendan said he would deliver he did. Where there was information to be passed to me he did. When he wasn't available someone stepped in to keep me posted and when the sale went through it almost happened in the background in that everything was sorted for me. His approach may at first (or at least it did to me) seem to be a bit flashy (I mean he had the roof of his convertible open and the air conditioning on!) but that I think is probably the new style, the hunger to make it work, the enthusiasm that, let's face it, you need if you're selling an expensive item like a house.

I'm not really from the PowerPoint hi tech generation with glossy on screen brochures and animated house tours etc etc but there again, it wasn't designed for me it was for the potential buyer and it worked.

So would I recommend Newman's as agents for someone selling a property. Yes, without any doubt and before anyone asks, no he's not a mate - I haven't seen or heard from him since the contract was completed. He came, he delivered and he moved on to the next one.

Many thanks
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
  • Open: 24/7
Address

Newman Property Experts
Friars House Manor House Drive
Coventry
West Midlands
CV1 2TE
02476 500000

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 94% 98% £65,000 £30,010,000
Lettings 82% 83% £850 £995
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 2 2 0 80 3 53 3 1 3
Areas covered
  • cv1
  • cv2
  • cv3
  • cv4
  • cv5
  • cv6
  • cv7
  • cv8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS NALS TPOS Sales TPOS Lettings TPOS TDS SAGEagent The Guild Move With Us
Latest Properties
Images & Videos

“Paul worked with us to complete to a tight ti......”

Share on :
Oct 14,2020
Minithumbup
Paul
By: 'Matt Jones'
Oct 14,2020
1 people found
this helpful
Paul worked with us to complete to a tight timescale. He was really helpful and responsive and gave us confidence with his professionalism and great attitude....
read full review
Was this helpful? Yes

“Ideal professional...”

Share on :
Sep 24,2020
Minithumbup
Paul
By: 'Jerry'
Sep 24,2020
1 people found
this helpful
I am delighted to recommend Paul as I have found him the ideal professional to help me sell my house. In all my dealings with him he has been consistently responsive, respectful, calm and trustworthy. He is an asset to Newmans....
read full review
Was this helpful? Yes

“Newman’s - Paul Petticrew 10/10...”

Share on :
Sep 23,2020
Minithumbup
Paul
By: 'Nigel Wood'
Sep 23,2020
0 people found
this helpful
We instructed Paul Petticrew @ Newman’s after interviewing other agents. We believe that Paul’s attitude towards the needs we had outshone the others easily. His commitment, honesty & integrity throughout the process has culminated in a sale STC in a timely manner. We will be ...
read full review
Was this helpful? Yes

“I am delighted to write a review for Paul Pet......”

Share on :
Aug 07,2020
Minithumbup
Paul
By: 'Mal Smith'
Aug 07,2020
0 people found
this helpful
I am delighted to write a review for Paul Petticrew, who handled the sale of my father's property. His professionalism, from first point of contact to agreement of the sale, has been absolutely first class - customer service, advice and guidance, speed and efficacy of ...
read full review
Was this helpful? Yes

“We found Paul not only very professional, but......”

Share on :
May 14,2020
Minithumbup
Paul
By: 'Rafferty Gary'
May 14,2020
0 people found
this helpful
We found Paul not only very professional, but also incredibly helpful. Nothing was too much trouble. We would recommend him to any one...
read full review
Was this helpful? Yes

“Excellent service, prompt, professional with ......”

Share on :
Apr 27,2020
Minithumbup
Paul
By: 'Natalie Brown'
Apr 27,2020
0 people found
this helpful
Excellent service, prompt, professional with excellent comms! We loved the 3D tour of our property, and all of the marketing material was exceptional. Instructed Paul on Friday evening, published to selling sites at 9am Monday morning and secure full asking price offer by 1pm on ...
read full review
Was this helpful? Yes

“a miserable experience - not sure if it's the......”

Share on :
Mar 31,2020
Minithumbdown
Michael
By: 'lucy temple-brown'
Mar 31,2020
0 people found
this helpful
a miserable experience - not sure if it's the "newmans" brand,or just the person that I was unlucky enough to have dealing with my property but not a positive thing can I say about the whole experience. rushed from the off,misleading false promises ...
read full review
Was this helpful? Yes
By: lucy temple-brown
Apr 03, 2020
View all comments (2)
hi,i am positive i have the correct company - a for sale sign with his image was put up in the front garden with newman at the top,the property was visible on the newman website and my solicitor paid the fees to newman on my behalf ...

“First home...”

Share on :
Feb 19,2020
Minithumbup
Paul
By: 'Jonathan Rollason'
Feb 19,2020
0 people found
this helpful
We recently purchased our first home through Newmans and Paul has been excellent throughout the process. Weather it’s questions about the property or arranging further viewings, they’ve been more than happy to help....
read full review
Was this helpful? Yes

“Absolutely fantastic service, best support ma......”

Share on :
Sep 30,2019
Minithumbup
Paul
By: 'Stephen Hodges'
Sep 30,2019
0 people found
this helpful
Absolutely fantastic service, best support marketing plan and offer made within 48 hours. Paul was 100% committed and confident and the results prove his hard work. He helped make a very stressful situation easy!...
read full review
Was this helpful? Yes

“Steve Rice from Newman’s...”

Share on :
Aug 26,2019
Minithumbup
Steve
By: 'Claire Ratcliffe'
Aug 26,2019
0 people found
this helpful
Steve Rice from Newman’s was both extremely professional and easy to work with. The amount of visits during the ‘open day’ was amazing, showing a lot of work had been done in the background. Steve kept me up to date very regularly during the ...
read full review
Was this helpful? Yes

“Fantastic service provided by Steve Rice who ......”

Share on :
Aug 22,2019
Minithumbup
Steve
By: 'Louis Brooker'
Aug 22,2019
0 people found
this helpful
Fantastic service provided by Steve Rice who sold our home and Jordan Blacow who sold us our new home. Great work! Thank you. Louis & Teya Brooker...
read full review
Was this helpful? Yes

“Fantastic Service...”

Share on :
May 14,2019
Minithumbup
Paul
By: 'Mr Long'
May 14,2019
1 people found
this helpful
Paul has been very professional and thorough, he has kept me updated throughout the process and his service has far exceeded any other estate agents I have used before. I would not hesitate to recommend Paul or Newmans to any of my friends or family ...
read full review
Comment on agent fees
More expensive that other agents, but they have made much more of an effort to sell the flat with social media marketing etc.
Was this helpful? Yes

“Fast worker...”

Share on :
May 09,2019
Minithumbup
Paul
By: 'Mick P'
May 09,2019
0 people found
this helpful
Viewed a property 5.15pm received a call from Paul 9.0am the following morning first offer submitted and rejected shortly later by vendor, a bit of to-ing and fro-ing later and deal agreed by lunch time. I wish all purchases could be negotiated that quick. Whilst ...
read full review
Comment on agent fees
N/A I am a buyer
Was this helpful? Yes

“Our experience with Newmans...”

Share on :
Apr 09,2019
Minithumbup
Paul
By: 'Mr M Holland'
Apr 09,2019
0 people found
this helpful
The Valuation from Newmans on one of our properties was considerably low. Property two, which was sold through Newmans, albeit via part-exchange with a Developer, went reasonably well. Although despite specifically advising Jordan Blacow, Coventry Branch that we did not want a 'For Sale' sign ...
read full review
Comment on agent fees
The one property we sold through Newmans was a Part Exchange, through a Developer. However we felt the fees charged by Newmans in relation to the valuation of our other property, fees high, valuation low. Hence we did not sell one property through Newmans, our decision was more the low valuation, rather than the Agent's fees.
Was this helpful? Yes

“First class...”

Share on :
Mar 12,2019
Minithumbup
By: 'Chris & Joy'
Mar 12,2019
0 people found
this helpful
We would recommend asking for Jordan when selling your property, we found him professional, reliable, adaptable to our situation and he kept us informed during the whole successful sales process....
read full review
Comment on agent fees
Fair
Was this helpful? Yes

“Catherine is excellent...”

Share on :
Feb 18,2019
Minithumbup
Catherine
By: 'Mike'
Feb 18,2019
0 people found
this helpful
I sold two properties recently and Catherine tirelessly and relentlessly made sure that the sales completed. She was professional, responsive, human and reassuring throughout. The first went relatively smoothly despite downvaluation and additional surveys requested by the buyers lender, language barrier of the buyer and ...
read full review
Was this helpful? Yes

“Prompt and Professional...”

Share on :
Feb 13,2019
Minithumbup
Paul
By: 'KC'
Feb 13,2019
0 people found
this helpful
My wife and I were looking to move home, we found a property we liked online and contacted Paul, he quickly arranged a viewing within 48 hours of the property being listed, we met him for the first time at the property and he was very ...
read full review
Comment on agent fees
n/a
Was this helpful? Yes

“Very Good!...”

Share on :
Feb 13,2019
Minithumbup
Paul
By: 'Sam Dale'
Feb 13,2019
0 people found
this helpful
Paul was incredibly helpful and pro-active during the house buying process and was more than willing to answer any questions/concerns I had. Paul was happy to liaise with the lender directly to help quickly arrange valuations etc making the process go as quickly and ...
read full review
Was this helpful? Yes

“Super service...”

Share on :
Feb 12,2019
Minithumbup
Paul
By: 'Emma Davies'
Feb 12,2019
1 people found
this helpful
From the first point of contact Paul was professional and friendly! As a first time buyer it can be daunting, but Paul made sure that I had access to the information that I needed and put me in touch with other services that could make ...
read full review
Was this helpful? Yes

“Paul Review...”

Share on :
Feb 12,2019
Minithumbup
Paul
By: 'Lisa Taylor'
Feb 12,2019
1 people found
this helpful
Paul was extremely efficient, using the best communication style to work around our busy lifestyle, keeping us up to date through the start of the process, being available at various times throughout the day. Paul was compassionate at the difficult part of the process but ...
read full review
Comment on agent fees
unknown
Was this helpful? Yes

“Such supportive staff who definitely go out of their way to support you in what is such a personal and emotional journey....”

Share on :
Feb 07,2019
Minithumbup
Catherine
Brendan Petticrew
By: 'Lisa Wilberforce'
Feb 07,2019
0 people found
this helpful
Brendan, Catherine and the team have been amazing during a very difficult purchase. Special thanks to Catherine Vears who has been with us all the way and always has gone above and beyond. She always kept me informed and liaised with other parties to ensure ...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“First class service...”

Share on :
Feb 06,2019
Minithumbup
Catherine
By: 'Iki Singh'
Feb 06,2019
0 people found
this helpful
Absolutely brilliant service. The communication was top class. Catherine was amazing, always going that extra mile to get the deal over the line. She was even working on the case outside of normal working hours following up the work that my solicitors should've been doing! ...
read full review
Was this helpful? Yes

“Outstanding...”

Share on :
Feb 04,2019
Minithumbup
Catherine
By: 'David'
Feb 04,2019
0 people found
this helpful
What an amazing experience we had selling and buying our new home. Catherine went over and beyond that's required from her. Great team and great agency. Would recommend anyone to use them A star rating...
read full review
Comment on agent fees
Good
Was this helpful? Yes

“My experience...”

Share on :
Jan 17,2019
Minithumbup
Catherine
By: 'Sale'
Jan 17,2019
0 people found
this helpful
I would like to highly recommend Catherine, she kept me informed and chased things up when needed when going through the sale of my property...
read full review
Comment on agent fees
Although the fees are high, Newman got the sale when required, although the process took longer than expected, that was due to other parties.
Was this helpful? Yes

“Generally Disappointing customer service...”

Share on :
Dec 07,2018
Minithumbdown
Michael
By: 'Ellesse'
Dec 07,2018
0 people found
this helpful
Purchased through Newman's and overall experience was very disjointed. Unhelpful and not buyer focussed. Our female contact at Newman's caused us more stress than support and overall did not help with smooth progress of our sale, communication our direction from them was very poor and ...
read full review
Comment on agent fees
N/A
Was this helpful? Yes
By: Brendan Petticrew
Dec 10, 2018
View all comments (1)
Good morning. I'm Brendan Petticrew, managing director of Newman Property Experts. Please reach out to me on 07989596836 to discuss how we can improve our service once we agreed your sale. Thank you for your kind comments about Mike ...

“Pathetic, Rude, Unprofessional!!...”

Share on :
Nov 30,2018
Minithumbdown
By: 'Rick'
Nov 30,2018
1 people found
this helpful
Rang twice on 2 separate days to arrange a viewing for a property, twice promised a call back which was never received - called again on the third day to which I was told property had been sold. Property was listed as open to offers, not ...
read full review
Was this helpful? Yes
By: Brendan Petticrew
Dec 07, 2018
View all comments (1)
Rick, I am the Managing Director of Newman Property Experts. Would you let me look into the matter and investigate the case please? Please either email me on brendan@newman.uk.com or call 02476500002. Thank you. ...

“Misleading Information...”

Share on :
Nov 08,2018
Minithumbdown
By: 'Brian'
Nov 08,2018
2 people found
this helpful
We proceeded to offer and buy a property based on advertised rental income and conditions of rental income, making it very clear our requirements. The agent confirmed income and conditions to us and we subsequently made an offer and proceeded with the purchase, incurring costs. ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Excellent...”

Share on :
Sep 25,2018
Minithumbup
Paul
By: 'Jake'
Sep 25,2018
1 people found
this helpful
We're firsttime buyers with not a lot of knowledge in the property market. Paul has made everything very easy and the process very smooth....
read full review
Comment on agent fees
Good
Was this helpful? Yes
Staff picture Paul
(138)
Staff picture Zeba
(9)
Staff picture Catherine
(10)
Staff picture Roshan
(4)
Staff picture Steve
(3)
Staff picture Michael
(3)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Lettings Complaint
Procedure  
 

1. Please raise your complaint with the property manager or sales advisor that
is handling your case.

2. If the sales advisor /
property manager cannot resolve the issue for you then please put your
complaint in writing addressed to the Lettings Manager for that particular
branch.

3. We will acknowledge to your
complaint in writing within 5 working days. We will also start a full
investigation.

4. In line with The Property
Ombudsman guidelines a full written outcome will be sent to you within 15
working days.

5. If you are not satisfied with
the full written outcome response from the Branch Manager you can write to the
Lettings Director. They will then respond to you with a statement of the final
view of the matter within 15 working days of receipt.

6. If you are still not satisfied
with the outcome, you can raise your complaint with the:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP



7. When you have raised a
complaint with The Property Ombudsman they will write to us as agents
requesting our Property File and our version of the events. A case officer will
then undertake a formal review of your complaint largely based on the documents
from both sides
Last updated at 12:37 PM 09/01/2018 by allAgents

Awards won by Newman Property Experts, Coventry CV1 2TE


As Seen On

Get in touch with

Newman Property Experts

Branch - Coventry, CV1